Customer Ratings & Reviews

Love this item, can change the thermostat settings and then it learns. It's really cool and looks much nicer than my old one. If you try to install yourself make sure you turn the unit off or you risk blowing a fuse that can cost $100

I have no electrical skills. I had questions about the installation on a holiday weekend. I did not expect to get any help. I called anyway. Customer service was not only available on a holiday weekend, BUT they even stayed on the phone with me for over 3 hours, walking me through the ENTIRE installation from out of the box to controlling my heater. The call went late and the agent stayed with me after hours. Answered all my questions without making me feel stupid. Followed up with safety points i didn't even consider. The NEST is great, very nice product. BUT the customer service is where this product shines. UNBEATABLE! You can buy other smart thermostats anywhere, but i bet they're not around on a holiday weekend on a Sunday after hours in the United States. Definitely recommend.

I love this product. My previous thermostat was complicated to program and this was super easy. I love being able to change the temperature in my house from anywhere. Works great with my home security as well. Excellent product.

I would absolutely recommend the nest from Best Buy. We love ours. They will send professional experts to install. Always use Best Buy

I love everything about it, easy hookup, easy use and now its connected to my internet its awesome. those hot nights in bed contemplating getting up to get some cold air circulating, NOT NO more. grab the phone and bam its on in a few seconds.

This is a fantastic thermostat. The setup and installation are absurdly simple, and comprehensively documented. Even with one small difference in my setup from standard, the online documentation had a solution and I was directed there by the device itself during install. What thoughtful design that is. As for its "intelligent functionality", the Away feature took about a week to learn my habits and the device does a better job than my old unit (programmable) did at keeping things at the temperature it says it is holding. Haven't had a chance to fully rely on the A/C yet, as it's winter, but the heater and fan have been without issue. The A/C was tested and worked during install, however. We really adore the way it "greets" you as you walk by, too. It's non-intrusive, silent, and helpful to see the current status of the system at a glance.

Installed this on my AC/Heating unit...was very easy to follow the instructions. I had no problems making it work.

I had a nest at my old house and loved the convenience so I bought two for our new house. We have a system downstairs and a system upstairs so I wanted to make sure that I could control them both easily with my phone. I like being able to control most settings and the temperature through the app, I rarely ever go to the actual thermostat and it makes life much easier. Set up was easy for the downstairs system but upstairs we have a heat pump and that was a little more complicated. We made sure it was wired right when our HVAC guys came out. I would recommend these always.

Although I am happy with the two nest thermostats that I purchased I was not happy with the nest website, specifically where you enter what wires your current thermostat has and it tells you if the nest will work. Basically it says the nest will work for me (what it doesn't say is that you kinda have to hack it to work) After reading about horror stories online doing it the way nest says to (for my situation) I went ahead and pulled new thermostat wire to both zones and upgraded my zone relay switch box. I only splurged for the nests because after the sale I got both for 400 then I got 200 back from my gas company as a rebate. In the end I paid 200 total for both which was awesome..... then I had to tack on about 40 for new wire and 110 for the new relay box (not to mention hiring a professional to install the box if you aren't the type of person who feels confident doing the work. I did it myself and it's pretty easy, intimidating but easy). I still saved but now it doesn't feel like such a great savings haha. There are cheaper options that do the same thing but nothing will be as cool as a nest. It's definitely a splurge item. If you plan on just buying this and installing it make sure you have at least 3 wires behind your current thermostat and one of them is a constant 24v (this is assuming you are using the thermostat for heat only, heat and ac will require more than 3 wires)

The nest thermostat is great! I like how we able to link the google nest to our alarm system. This is very useful. We would recommend it to anyone who is interested in buying. This also very user friendly.

Love it; had it for four days and it has already "learned" some of our habits. Has a lot of neat features. It's nice that you can control the thermostat using your app if needed.

Why’s not to like? (the price?) They’re sleek, it works with temperature sensors if you want. So it can make a room a specific temperature at a programed time.

Love it so far, I like the away feature! I had to do it myself the first couple of times but after that it was automatic. I also love the feature that knows when you get home and sets the temperature to what you like.

I have had all the generations of Nest Thermostats. I love em. Great product. Easy to install. Great warranty and great customer service when an issue arrived with an earlier model. Cannot say enough nice things about Nest. Highly recommend!

The Google Nest is a smart home system that seamlessly integrates various devices for convenient control. Its intuitive interface, efficient voice commands, and compatibility with numerous apps make managing your home easy. While slightly pricey, its reliability and extensive features justify the investment for smart home enthusiasts.

Looks great and is easy to use. Set it up in the matter of minutes. One of the easiest smart home adds.

Works great, easy install and the sun block is a nice feature. I like the fact I can see the history and see how this is saving us already. Install was easy.

My only error was not getting it sooner! Great product, easy to install and it works! Instructions were easy and from what I hear, customer service is also excellent. Product was recommended by an hvac technician.

This is an absolute must have product to control your heating/cooling system. HOWEVER, there are a few important things to know, which I've learned after owing my first version of this thermostat for almost 5 years and recently purchasing a new one. First, it is very important to remember that 4 wire systems can work with a 3rd gen Nest, but with a big caveat. You will either get enough trickle charge for the thermostat to last your ownership of it, or you will have to buy a 24 Volt Transformer C Wire Power Adapter for Nest (recommend googling it) to offer supplemental power. I know this now because I had a 4 wire system that failed to power the device after nearly 5 years of my ownership. Secondly, find out if your heating/cooling system has a C-wire on board, even if you currently have a 4 wire system. Mine did have this so I was able to pay a qualified technician to run a new 5 wire system to my new thermostat. But as I stated in the previous point, if a 4 wire is your only option, then refer to the adapter reference in my previous point. A final recommendation I have is to keep a manual style heating/cooling thermostat on hand to back this one up should an extended power outage or software/device malfunction occur. As nice as it is to be on your home's WIFI network and be able to program, use the smart functionality of the thermostat and be able to access remotely, it is smart to have a back up thermostat.....which I also learned the hard way. Best of luck on this purchase. If expectations are properly set, you're going to love this device.

I'm impressed with this product from start to finish. I first check on-line on the Nest website before I purchased the Nest Gen. 3 Thermostat to make sure it was compatible with my furnace. Simple go to their website click on the link upload a picture of your current theromostat wiring and overnight I received a response back with a photo of what my install needed to be. The hardware all is all great quality and well made and everything you need to install it is included in the box and is very easy to install. I'm very please so far and would recommend it!