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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 16029 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers find value in the Nest Learning Smart Wifi Thermostat's ease of use, overall performance, and remote control capabilities. Many appreciate the straightforward installation process and elegant design. However, some customers have reported compatibility issues with certain systems, while others have expressed concerns about battery life and fan control. A few users also desire a more intuitive scheduling interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 228 Showing 4,541-4,560 of 16,029 reviews
  • Pros mentioned:
    Installation, Overall performance

    Rated 4 out of 5 stars

    Heat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and works very good would recommend to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazingly simple install, great thermostat!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was nervous about tackling a thermostat replacement, but Nest made it EASY and quick! In under 30 minutes, I had this unit installed, set up and working flawlessly. It’s great to have such control over the system, and the learning features are amazing. Buy one!

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 4 out of 5 stars

    Saves on energy!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is nice to be able leave the house and have the furnace or air to turn off automatically. It is nice to turn the heat on before I get home from a vacation. It was challenging to set up with my two stage furnace. I had to call for help. The tech help was very knowledgeable. Make sure you take a picture when removing the old thermostat in order to help get the wires in the correct places.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best looking Thermostat on the market

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. No longer do we have to get up and turn the heater on when its freezing! We can use Alexa or do it ourselves from the Nest app. The whole family loves it! Looks awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Saves money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband & I sinked it up to our iphones. Now we can control the temp when we are away & it automatically adjusts after it recognizes your routine. You can also manually adjust it to specific days (like weekends when you don't need to have it on energy save mode).

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for Father's Day gift for my husband. He loves that he can control the temp from his phone at any time or location. Its a must have these days! Plus it saves energy and our electric company gave us a rebate.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing since sliced bread, awesome to have a smart thermostat and not having to go upstairs just to change the temperature.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    It's a great thermostat...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product and installed it in my home. Installation was straightforward and took less than a half an hour to install the device. It was easy to program and does what it is supposed to do. The only reason I did not rate this a five star because of the potential security risk that this has.I don't know if it actually has security risks or not, but, that's what I have seen in print. I do have a secure router so I'm hoping that for protects me.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 4 out of 5 stars

    Very convenient, improved temperature control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in a relatively small apartment and have not seen a huge reduction in my bill after switching to the Nest. However, the Nest does make it much easier to set and maintain a comfortable temperature than the analog thermostat that it replaced. It's also a comfort to me to be able to log into the app remotely and make sure that my apartment is being kept at a temperature that is comfortable for my pets at home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 4 out of 5 stars

    Works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    - Easy installation. - Easy setup. - Works as advertised. - Enables energy rebates.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was Leary about spending $200 on a thermostat, but this device is actually worth it. It learned my family's habits and now I barely have to touch it. I check from work to see what temp it is and it's almost always what I normally set it at. I'd buy another in a heartbeat.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nest Thermostats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been using Honeywell digital, internet based thermostats for 8 years and was fed up. Seasonal issues each year. I am very pleased with the Nest Next Gen 3 Thermostats. Easy to use Extremely responsive.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    PETE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EASY TO USE - UNIT IS STILL LEARNING HOW WE LIKE COOLING AND HEATING

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Detailed, constructive and polite feedback in revi

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Detailed, constructive and polite feedback in reviews is valuable input for our online review community, including the businesses reviewed. We do have rules about what should and shouldn't be included when you write a review on Trustpilot, but to get you started, here's an infographic that summarizes the main points: image-1 #Provide useful, constructive feedback A good review includes enough detail to give others a feel for what happened. Explain which factors contributed to your positive, negative or just so-so experience. You might also offer your view on what the company is doing well, and how they can improve. But keep things friendly and courteous! Here are two examples that consume

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received a coupon for 75 dollars off from my gas company so I couldn’t pass on that deal. It works great. Having the ability to turn on the heater or A/C from my work so the house is the perfect temperature when I get home is worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thermostat. It lets me control it from anywhere. The scheduling is nice as well, but someone is always home at my house all day so it doesn’t do me much good to be energy efficient in that manner. If you love new tech, I highly recommend this!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great thermostat, saves money, easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought that this was a good purchase for my family as it does show us monthly summary reports on energy saved of "Leafs" earned. Also, I was very impressed with how simple the install was. I have since purchased other NEST products to have them all connect.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Only one issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first smart thermostat. Overall works great and integrates well with other google home products. Only complaint is the learning mode isn’t great. I don’t want to use the location of our families cell phones and our thermostats are positioned in the house where there isn’t a lot of foot traffic. Other then that it does the job.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Nest customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a nest thermostat. The product was faulty out of the box. I spent $80 for a certified tech to diagnose that my HVAC was perfect but that the nest product backplate was faulty. (The tech also stated this is a common problem with nest). I called nest customer service and the tech was condescending on teaching me how corporations regulations work and he could do nothing. I had all the paperwork to email to him but he insisted he could do nothing. I then explained I'd leave a review on the product and how he handled it by not reaching a compromise of some sort. I will be returning the 2nd nest product I had to purchase. All in all, I'm sure the product works great when it works but I hope you never need to use the customer service. The tech Mike was VERY unhelpful and even asked me if I worked for a company and I understood my regulations at work. What a rude guy. I told him I hoped that his company was recording this conversation. I'm sure they'll be talking to him on how the real world operates. #clueless. I will be posting this unfortunate experience on other websites as well. Hope this helps you decide what product is best for you.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple to Install Simple to use

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed two Nest thermostats in the house. Very easy to install, they booted right up to our home wifi and have saved us money each month. We like the app, but wished that the reporting was more robust. All in all, great product.

    I would recommend this to a friend