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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 16029 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 641 Showing 12,801-12,820 of 16,029 reviews
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Deal was made better with the 100 rebate I got from my electric company for switching to a smart thermostat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The greatest thing since sliced bread. Love ours so much got one for mom

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love this thermostat!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fact that I can control my system from my phone using the app. It also does a good job of learning how you use it and makes a schedule automatically. It also has a neat feature called air wave that keeps the fan on blowing cold air once your home reaches temperature to not waste any cold air. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use it from anywhere

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the nest products. They have worked well for us and the different houses they have been installed into.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No help from NEST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a programmable thermostat, but wanted to upgrade to a smart thermostat. Our HVAC system is a heat pump with forced air electric backup. After purchasing the Nest Learning thermostat, I first went to their website and entered the wire info from our programmable thermostat into their thermostat compatibility chart. There was no match, so I opened a chat session with a Nest tech support person. I sent pictures of our present thermostat wiring, but the tech support person said that she could not help and I should contact one of their listed Nest Support vendors in my area. There are 3 in this area and I sent requests to the 2 closest ones. After a week, I did not get a reply from either. I then saw that Best Buy offered a $99 fee to hook up the thermostat, although I did not know if they would travel the 40 miles to my home. In the end, I decided that it would take a very long time, if ever for me to recover the $99 fee in addition to the $161 cost of the thermostat (with electric company rebate) in savings over my programmable thermostat, so I returned it to Best Buy. Best Buy did refund my purchase price, so thank you for that. If you have a simple HVAC system, this should be easy to install, but if you have anything beyond a simple system you may find that this is not compatible.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear about the experience you've had when reaching out to our support for wiring assistance, and we'll be happy to look into this further with you if you can reach out to us through Facebook or Twitter and provide us with a photo of the current wiring on your existing thermostat.

      Nest.com/help Nest

  • Rated 5 out of 5 stars

    Top of the line

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The user interface is magnificent. I love google product but this just tops it all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart thermostat

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice features. Easy to install. Convenient way to set temperature while saving money

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Still working on this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems great so far. Just need to fine tune my schedules for each day. Hope I can get the hang of it before summer gets here or I’m going to be in trouble. LOL

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my NEST !! It's savings makes the purchase price worth it and the ComEd gives you$100.00 rebate ! Win ! Win !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest - Learning Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. I really like to know how long my furnace has been running per month and can compare it to last year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great. No problems at all.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using the nest thermostat for a little over 2 years now and have had no problems with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Thermostat

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my nest termostat. I can manage it through my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This thing is smart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It told me via email my furnace was cycling to short and had me check my air filter. Sure enough it was dirty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps with our AZ heat and when no one is home. Saving us money every month.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only used this in winter so far. Appreciate the energy saving program. Like that I can schedule it and it lets you know what temperature is energy saving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek & Stylisg design. Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loaded with features. Interacts with other Nest and third-party devices. Support for Alexa, Google Home, and IFTTT

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Simple setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surprising east set up, was up and running in less than 20 minutes. Only issue to date is that the app home/away app has not fully learnt our behavior yet, that said nest does suggest that this can take up to a month

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great add to smart home tech and makes your joke heating or cooling energy efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own 5 of these, and would buy them again. Is very user friendly. Simple setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'd repurchase this product again! I've enjoyed using it, and share with my friends and family.

    I would recommend this to a friend