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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 16030 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 733 Showing 14,641-14,660 of 16,030 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and set up the app and connect to smart home devices.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Our 3rd one. No complaints. Saves us money every month.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    It's a 1 stop shop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only does it look good on the wall but nest has taken home comfort to the next level.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Can control easily and love how I can control on my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Its a great thermostat :)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design of the thermostat complements our home and its extremely useful on a daily basis

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wifi Thermostat of Greatness

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Easy to use. Great for savings. Also ask your energy company for a rebate.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Defective Wifi Chip

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great when it works. All of a sudden one of our three thermostats stopped connecting to wi-fi within a year of installing. NEST knows that this is a known issue with the Wi-fi chip. https://www.engadget.com/google-replace-nest-w5-wifi-error-070131820.html. Best Buy online won't do anything by phone. You have to talk to the store directly, so it is not easy to deal with. I've been on hold and it's not easy to navigate. I've also been told to contact NEST directly.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    excellent purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really loved this! It was exactly what my family and I were looking for!

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    easy to install and use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new thermostat and to be able to control the temp. from anywhere is great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great features on a thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the ease of use, the locking feature, and the remote control feature from the app!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Recommended Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy purchase, installation and usage. I would recommend this item for your home.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    nice thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the gen 1 at my old house. Having house built, so bought two of these to be installed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty good thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This seems like a good thermostat but it does not really fit our needs, if your family has a normal routine it would be better. We don’t because we are in and out of our house all day so the Nest was not a good fit for us.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thermostat was very easy to install and simple to setup. Interface is very user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!! Just as described! I would buy it again if I didn’t already have it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Wondering if I'll ever have to set thermostat agai

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great by itself or if you want to use an app, that works well too.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good with negative impact

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good but it looks like it put a pressure on HVAC system and consequently on house power.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, Dreza. We appreciate your feedback, and we’re sorry to hear about your experience with the Nest Learning Thermostat. We’d like to know more and investigate whether your concern is caused by the device or other environmental factors. Please contact us anytime through phone or chat and we’d be happy to help you: https://support.google.com/googlenest/gethelp Nest

  • Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Ok

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hasn’t been able to use it yet because I don’t have a certain wire to go along with it

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Greatbuy, thanks for sharing your post. We appreciate you for choosing the Nest Learning Thermostat for your home. Once you have the wire you need or if you need further assistance with setting up your thermostat, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should’ve bought one sooner. Love the learning capability. So easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save a lot of money it’s worth for the price, easy installation no issue at all

    I would recommend this to a friend