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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 16030 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 734 Showing 14,661-14,680 of 16,030 reviews
  • Rated 1 out of 5 stars

    DO NOT PUrCHASE

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I boought two. One worked and the other stopped connecting to the internet after 9mos. I reached out to google sipport and after some trouble shooting they sent me one with a temp charge to my account saying if i ididint return the old thermostat i would be charged. The replacment did not work, even worst then the one which i had. It took some time to trouble shoot and i even hired an electrician in case i was doing it wrong. Conclusion was that this replacment was a refurbished thermostat. I asked Google for an extention to ensure i was able to fedex back on time and prior to the suspense date being completed they charged me $235 for the replacment that didnt wven work and i no longer had. Over $600 later plus the cost of an electrician and I WOULD NEVER BUY GOOGLE product again. What a scam !!!!!

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, Workingmom. We appreciate your time sharing your experience on the Nest Learning Thermostat. We sincerely apologize for the inconvenience and frustration caused by the connection issues and the replacement malfunction. We understand your disappointment and frustration with the situation and this is not the experience we would like you to have. If you'll allow us to provide you with a better resolution, we would like you to reach out to our dedicated team of specialists on the Google Help Center so we can investigate and escalate the issue for this matter. You can reach us on our "Contact Us'' page here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ability to control the air whenever I am.not at home

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nest is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Nest thermostat makes it so easy to manage your house temperature.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Simple to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was worried about being able to do this myself, but it was easy and it works great!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Product. I’m very happy with this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Learns and adapts with use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very simple to operate and install.Learns it self , best thermostat in the market

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that it learns your patterns and you can control it anywhere you go.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can actually change the Temperature away from home. Your pets will love you.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to install and use esp when turning it off and on via the app using your phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One step closer to my smart home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my nest works well with my Google Home or android phone whether I'm home or away

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good thermostat but very difficult to operate to program I navigate through the operating system could’ve been a little more easier to operate would’ve gave it five stars

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I've made in a long time. The installation was excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good wery easy to install and simple to use. Recommend to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The nest is easy to use and simple to setup. This is my 3rd nest device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    beautiful fit and finish

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    beautiful fit and finish. thermostat works flawlessly

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love the thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Power company gave us money after installing it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely the best thermostat I have ever used. Really great features.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Google Thermostat wifi

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Google Thermostat wifi enabled, wifi stopped working 2 montgs after we bought it. Thermostat works but no wifi. I bought this model because i traveled. Sad that wifi doesn't work.

    No, I would not recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hello pdub, we're sorry to hear about the Wi-Fi connectivity issues with your Google Thermostat, especially since you bought it. Let us know if you've tried any troubleshooting steps. You can reach out to us here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    I think it will save me money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I have control of the thermostat then I'll be able to turn them off when I am away.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I really love this thing it is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Nest AC unit Control it is so convenient I just love it

    I would recommend this to a friend