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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 16030 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 739 Showing 14,761-14,780 of 16,030 reviews
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Consider another themostat.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mine failed after a year of use. The warranty is a year. The product is irreparable. Once it falls, your house has no climate control. Nest did not stand behind their product. Better to adjust manually a solid state thermostat, than be in a situation like me. I purchased a new one, to avoid a house freezing over winter night when mine failed. No response from nest from my communication. A wonderful idea. It has to last longer and be more reliable.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear about this experience you've had with your Nest, and with our support. The Nest Learning Thermostat comes with a 2 year warranty so if this was purchased only one year ago, then this should still be under warranty. Please reach out to us through one of our social media channels such as Twitter or Facebook, and we'll be happy to look into this further with you.

      Nest.com/help Nest

  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Did not work for us

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned, not compatible with my HVAC unit. Not currently using.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Dale, thanks for letting us know about the issue. It's unfortunate to hear that your system isn't compatible with the Nest Learning Thermostat and we're sorry to hear that you had to return it. There's an easy way to check your heating and cooling systems compatibility using the Compatibility Checker tool on our support page using this link: https://store.google.com/us/widget/compatibility/thermostat

      We're hoping you will consider using the Nest Learning Thermostat again in the future. Please do not hesitate to contact our support team for any questions you need help with here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nest is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it promises. Works like a charm. Would buy another.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Above and beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really happy with this purchase! Goes above and beyond what I was expecting.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Eat thermostat on the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and set up gives you monthly savings report and usage great!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smart Tech.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice, love the easy set-up and functioning of my new thermostat.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation and operation. Wish I had purchased sooner.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    The app is a bit tempermental

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using the Nest 3G for a month now and it is still learning our habits. The app needs some work as I find I have to reload it quite frequesntly.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    best thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this thermostat, I can control it on my phone when im away

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it does exactly what you want extra features awesome

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my home. Easy to setup and use. The mobile app is great too

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Smart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far one of my favorite smart house gadget I have purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and looks amazing. Works well with Vivint alarm system

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quality product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Money saved and Very helpful with learning ability and reports on usage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great stylish smart thermostat

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great technology and a smart thermostat for uour home. Check into the local rebates offered as they help with the cost! Also, I would recommend turning off the smart learning so you dont come home to a 63° home in winter.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I had hoped for! Works well and was totally worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great buy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Installations instructions are very easy to follow.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Frozen Pipes - STAY AWAY FROM NEST

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is terrible. I left my house for two days during the coldest days of the 2023 winter. This "smart" device apparently thought it would shut the heat off completely for some reason. Returned to find my house in the low 40's!! It was so cold, the pipes froze in the basement. Every traditional mercury and digital thermostat I have ever used, never let the temperature below 55. So how could a so called "smart" device let that happen. Now, the latest issue is that the display won't come on no matter what I try. Also the "learning" part of the unit is awful. It could not figure out what temps we preferred. It also kept thinking we were not home and would lower the temp for no reason. I've had it for 6 months. It's not a user error either. I work in technology for 30 years and have owned many properties and therefore worked on furnaces, boilers, and thermostats. Never seen anything so bad in all my life. This thing is junk.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome thermostat, easy to install with wiring diagram from Nest.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Excellent Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth the money and it looks fantastic when it's installed.

    I would recommend this to a friend