Customer Ratings & Reviews

The thought of installing this worried me, but Im so glad I didnt pay for the installation - it really is very easy. The setup was simple and the thermostat gets to work right away. My new fav Alexa skill is definitely changing the temperature from bed.

The Nest was very simple to install. We have been using it for about a month now. It does learn our habits and adjusts for weather conditions. Our place has been more comfortable after installing the thermostat. I recommend it for anyone.

Nest provided great customer service which led to a very easy install, took longer to plug the old holes then to install. Great looking thermostat that adds a little something to your house. Love the auto away feature as I have forgot to turn off the ac when in hurry.

Very easy to install and set up. I like the learning ability when you are home or away and the user friendly app to adjust it wherever you are. It's energy efficient and adds a nice clean touch to the house with a more modern sleek look.

I bought this unit to upgrade from Gen 2 because it can both make use of the sensors and it has dual-band WiFi for a stronger signal. It was very easy to install, it looks great, and it’s very intuitive to use, either on the wall, with your phone, or via a voice assistant. I’ll ding it a little bit because the sensor schedule—that is, when the device can be told to use which sensor—can’t be customized. You have 4 pre-set blocks to choose from, and that’s it. But then the trouble started. First I got a dreaded W5 error, meaning it’s WiFi radio was no longer working. I contacted Google for a replacement, which arrived promptly… but it kept getting caught in a boot loop and I couldn’t set it up. A second replacement arrived and wouldn’t correctly read my (very straightforward!) wiring, despite the fact that the one with the W5 error still could. The third replacement had the same issue, at which point I was advised to spend $130 to have a technician inspect my system to verify it was in fact the thermostat that wasn’t working. So after 6 total hours on the phone with customer support and HVAC technicians, and 3 replacement thermostats, I finally got my fourth one: an ecobee. I had it on and functioning in 20 minutes. My experience is probably very far outside the norm. I most likely just had a run of bad luck; I know when I see reviews like this for something I have maybe already talked myself into, I think, “ah but that’s just one guy; he’s unlucky or he did something wrong; that won’t happen to me.” And it probably won’t! But given the sheer number of issues I encountered—from failing components to annoying limitations to inept and sometimes contradictory customer support (who, at the end of the day, are call-center employees and decidedly *not* HVAC technicians)—I’d urge you to strongly consider other smart thermostats. This one is just not worth the risk or the headaches.

I took advantage of a price drop during the Thanksgiving holidays. I couldn't have been happier on the pricing front! I also purchased the Geek Squad install, unfortunately, the technician that came out couldn't figure out 2 wires that were connected to my old Lennox Signaturestat thermostat, so, he just abandoned the install and cancelled the service. So, it was left to me to perform the install, I found out that the two wires on my old thermostat was the outdoor temperature sensor which was no longer needed with the Nest. The install process was straight forward, I took pictures of the old wiring, matched the wires, and connected to the Nest terminals. I tested the thermostat after the install and everything looked good! One tip that may help some of you is to ensure that the wires don't pop out too much to a point that they push the thermostat outwards,

Easy to use and looks great. It learns our schedule and preferences and attempts to change settings to meet our habits

We had our furnace guy hook this up last week when he was here servicing our home unit. It seems to be learning every day our habits coming and going and will soon within 30 days I'm told learn and retain our complete schedule. It also looks great on our wall !

Very easy to install and set up given the instructions provided. Very stylish product with all the quality you would expect for the price. It has made a huge difference to our AC & Heating costs given the ability to control it remotely and its own ability to learn.

Easy to install and nice looking when it is on the wall. Everything included for easy and clean install. One of the best looking thermostats on the market, by far.

I bought two Nests, one for each floor of the house. After the installation, my power bill has dropped anywhere from $150 to $300 depending on the month. My house is fairly large, and it was built 30 years ago, heating and cooling the house is just as easy as before and SO much cheaper. In the first four months, the savings paid for the devices. They were basically free. It is also a nice touch to be able to adjust the temperature from your phone if you wake up in the middle of the night from being too hot or too cold. Also, it worked well on maintaining an economic temperature when we were on vacation. It was a comfortable temperature when we arrived home as well. I 10 out of 10 recommend this product to anyone!

Very easy to install and love the learning feature. Best of all connects to WiFi and can control from anywhere

It's awesome to be able adjust the temp from my phone. Its very easy to use. You can use the dial to change the temp effortlessly. The nest app is simplified. You can even program the nest to come on at as certain temp during the day.

purchased my 2nd nest 3rd generation. almost 2 months ago and setup it by myself and took less than an hour. please take extra caution and watch online installation how to install it. It's expensive but most of time on sales.

Great product, worth it for the savings and it has a slick design. The install was very simple and easy to follow.

Works great i love i can control even when im not home well needed purchase!!!

I already see a change in my electric bill after one month. The programming feature is fine, but when I forget to turn it up when I’m at work, I often look to see it already changed the temp for me. Have the option to see the current weather and forecast in the main screen is also nice. Installation is SUPER EASY!!

I really love the nest thermostat. Easy to install, setup and use.

Bought the nest a few weeks ago. Like all the functions about it. It learns your settings. You can control from your smart device, you can even see your history usage and make the necessary changes to lower your bill. This little device pays for itself.

Difficult to install,took hours,simple wiring on tutorial does not apply to all thermostat wires that vary,had to get technical help,which still took hours,finally got it too work,it looks great,it’s user friendly once it’s all wired up,you can be sneaky and raise and lower temperature and others don’t realize,got a great price once it went on sale.