Customer Ratings & Reviews
- Model:
- T3007ES
- SKU:
- 11092797
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Google customer support for Next Thermostat is non
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work. Only blows cold air Called Google customer service multiple times. Let my phone number as requested for a call back. They never calked. 6 times.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JoeW. It sounds like you're frustrated with a malfunctioning appliance that's only blowing cold air, and Google customer service hasn't been helpful despite your attempts to reach them. Here are some steps you can take:
1.Identify the appliance: Is it a heater, air conditioner, refrigerator, or something else? Knowing the specific appliance will help narrow down potential causes.
2.Check the basics: Refer to the appliance's user manual for troubleshooting tips. Common issues include:
3.Thermostat setting: Make sure it's set to heat (for heaters) or a higher temperature (for air conditioners).
Dirty filters: A clogged air filter can restrict airflow and hinder heating/cooling efficiency. Clean or replace the filter as recommended.
4.Blocked vents: Ensure vents aren't blocked by furniture or debris.
Search online resources: Search for troubleshooting guides specific to your appliance model. Websites like [manufacturer name] support pages or forums might offer solutions.
5.Consider alternative contact methods: If calling hasn't worked, try reaching out to Google customer service through their online chat option (if available) or social media platforms like Twitter.
6.Seek professional help: If troubleshooting fails, consider contacting a qualified repair technician for your appliance. https://store.google.com/us/magazine/installation?hl=en-US
Here's an additional tip: When contacting customer service again, politely explain the situation and the number of times you've tried reaching them. Request to speak to a supervisor if your issue isn't resolved promptly.
- Cons mentioned:Compatibility
Needs to be 0 starts
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 6 weeks that’s it it just died gave up worthless
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi David,
Thanks for letting us know of what happened to your Nest Learning Thermostat. We can imagine how you must feel, but you're not without help!
Nest Learning Thermostat comes a 2-year limited manufacturer's warranty. We would love to take a look to isolate the cause and assist you with a resolution if you can get in touch with us here: https://support.google.com/googlenest/contactflow
- Pros mentioned:Ease of use
Adaptive thermostat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Adapts and learns your preferences. Can control from anywhere with the mobile app
I would recommend this to a friend Not worth it
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died 3 months after installation. Would not recommend.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Alidori, thanks for sharing your experience. We’re sorry to hear that your Nest Wifi stopped working after a short time.
We value your feedback and we’d like to help you the best way possible. If you’re willing, please reach out to our support team. We’d like to hear more about what happened so we can investigate the cause of the issue. You can call us anytime using this link: https://support.google.com/googlenest/gethelp
Wonderful Gadget
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item help reduce my heating cost. I love the fact that it keeps up with my schedule.
I would recommend this to a friendWide temperature swing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The thermostat was 2 to 3 degrees too high. Then the temperature swing is way too wide. For example if it is set to 68 degrees the heat won’t turn on until below 66 degrees and then it will turn off until above 70 degrees. I returned the unit.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .We're sorry to hear about this experience you've had with the Nest Learning Thermostat. The Nest has a maintenance band of 1 degree, so if you're experiencing inaccurate readings, or the maintenance band is 2 degrees or more, please reach out to our support so we can assist with getting this resolved.
Nest.com/help
It needs a C wire to work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even if they advertise it can work without a C wire, it does not. Apart from that I did not have any issues
I would recommend this to a friend- Pros mentioned:Overall performance
Nest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Liked the looks but had a lot of trouble setting up with smart vents.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .We're sorry to hear about the issues you've experienced with your Nest, and we'll be happy to look into this with you if you can reach out to us through one of our support channels here: Nest.com/help
Excellent Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and you can have $125 rebate from SoCal Edison and SoCal Gas, still working on it how to use it smartly.
I would recommend this to a friendSo far so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't learn like it says it does but it very helpful when understanding usage. Wish it showed usage not hours
I would recommend this to a friendBought as gift
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this item as a gift. They live it and plan to add to it with other items that work with it
I would recommend this to a friendTo buggy to be worth the investment.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 months, the device stopped “finding” its wiring. Double checked everything and had a professional come out to make sure it was wired correctly. $300 paper weight now that won’t even hold down paper. I’ve reached out to google but after 3 weeks have gotten nothing. Stay far away from this.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Keeperofthemonsters, thanks for letting us know of your experience. We apologize for the inconvenience and for the inadequate support experience with our team. This is definitely not the kind of experience we want to leave you with. We’d like to help you in the best way possible. Please consider reaching out to our support team again. You can contact us through here: https://support.google.com/googlenest/gethelp
Was unable to set a consistent temp.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item was defective and changed the inside temp randomly. Spent over two hours with Nest customer service trying to find a resolution. The end result was the item had a defective sensor which was why it kicked the heat on and was 99 degrees in the house when it was 102 outside. Could not be program to cool consistently. It was returned to the store for a refund.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .We're sorry to hear about these issues you've experienced with your Nest after setting it up to your system. This is definitely unexpected to hear, and if you'd like to give the Nest another try, let us know and we'll be happy to ensure everything is up and running as it should be.
Nest.com/help
- Pros mentioned:Installation
Functional non necessity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like it but do not love it as much as i thought, it was easy to install
I would recommend this to a friend Disable Learning
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The learning aspect is difficult to use. It is much better when you disable it and program it the way you would prefer. Not worth the aggravation.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, DavidB. Thanks for sharing your feedback. We’re sorry to hear about your experience with the Auto-Schedule feature of your Nest Learning Thermostat. We’d like an opportunity to investigate whether this issue is caused by the device or other environmental factors. Please get in touch with us anytime for troubleshooting guidance, here: https://support.google.com/googlenest/gethelp
Greatitalo
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.*****do not buy the Nest Thermostats if you need a common wire and have multiple zones. They will die in a year. I spent $1800 in Nest Products and was mislead to believe that the Thermostats work without a common wire. Worst part Google/Nest doesn’t care and won’t make accommodations. Highly disappointed*****
No, I would not recommend this to a friendTrash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It won’t keep the temperature you set it for, it wants to do it’s own thing. I don’t care how much you reset it it always do what it’s want. Avoid at all cause.
No, I would not recommend this to a friendNest Thermostat
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I The Nest was never installed, Best Buy (Greek Squad) was not able to installed and was suppose to report to office the Nest was not installed. I will return product to the store for full refund. I was never contacted by Best Buy to have someone to install the Nest. Very Unsatisfied with the service
No, I would not recommend this to a friendWorks well!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thermostat does what it says it does. Have honestly seen a difference in our utility bill.
I would recommend this to a friendIt's not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every afternoon it blows warm air even though is supposed to be cooling. I live in south Florida and it's the middle of the summer. Support is bad I have disabled every feature on it to be just a regular thermostat and still only cools when it wants to.
No, I would not recommend this to a friend