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Customer Ratings & Reviews

$257.06

Customer reviews

Rating 4.7 out of 5 stars with 16024 reviews

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    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 16,024 reviews
  • Rated 1 out of 5 stars

    Geek Squad nest Watranty

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad insurance for The nest Thermostat. Bought 2 one will not connect to the internet I am a year outside of the manufacturer warranty. Called Geek Squad 4 year warranty and was told to just take it off the wall and bring it in. Be advised that I paid someone to install this nest thermostat but I’m just supposed to take it off the wall and it is 100 degrees today. They offed to send some one out to take it off the wall and I would then have to bring it in myself. Surely if you have the means to send someone out to take it off the wall one might think that they could send someone out to see why one connects and the other don’t

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Thermostat

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great thermostat but the only problem is it won't connect to Google home and that's why I really wanted it. Google knows its a problem and hasn't fixed it.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there Topher, we appreciate your feedback and we're glad to hear that you're finding the Nest Learning Thermostat as a great thermostat. We appreciate your interest in moving your Nest Learning Thermostat to the Google Home app. We're glad to inform you that you can move it, including your other older Google Nest devices now. If you're willing to try it out, here's how you can move it: https://support.google.com/googlenest/answer/9893532

      Alternatively, if you still have some questions or concerns you would like us to address, feel free to reach out to our support team here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Love the color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use & eco-friendly. Make sure it’s compatible with your current system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Nest Learning Thermostat is a great addition to our smart home features. It is so nice to know that I am saving energy and money with this product. And, being able to control the temperature from the app on my phone, wow, am I just getting lazy or what!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice system, but I dont like that the battery is embedded and you can change it out yourself.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, LenaC. Thank you for choosing the Nest Learning Thermostat for your home. We're sorry to hear that the battery was less than ideal for you. We appreciate your feedback and have taken note. If you need any help in the future, our support specialists are always ready to assist you. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great investment!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great thermostat it really learns the temperature you put when you leave and goes back to what you had it before you left . Love it i recommend this product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not too hard , but not simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The instructions were excellent My challenge was the wires in my old thermostat where old and the exposed wire was not long enough and slightly corroded The nest was able to show you what wires where connected And 1-2 were always missing when you look in setup After I cut and test stripped wires worked fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Deal

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought initially from Home Depot but after shopping around a bit more found a much better price from Best Buy.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nest showing wrong temperature

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but it's not doing the very basic task it's supposed to do which is measuring the temperature right. It reports 3degrees higher temperature, if I press it for 10second making it reboot it shows the right temperature but it won't sustain it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    arrived earlier which is awsome, super easy to install and i cant wait for it to "understand our behavior" so that it can adjust accordingly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Thermostat EVER!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely easy to hookup and use! The convenience of operating the Thermostat from your phone is ingenious! It's even fun to play with!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Nest Learning Smart Wifi Thermostat

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say enough good things about the Nest Learning Thermostat. From the moment I installed it, it has completely transformed the way I interact with my home's heating and cooling system. First off, the installation process was a breeze. The Nest app guided me through every step, and I had it up and running in no time. The sleek design of the thermostat looks fantastic on my wall, and the white color complements my decor perfectly. The real magic happens once you start using it. The Nest thermostat quickly learns your preferences and adjusts the temperature accordingly. Over time, it has become incredibly intuitive, anticipating when I'll be home and adjusting the temperature to ensure maximum comfort while saving energy. The Wi-Fi connectivity is a game-changer. Being able to control the thermostat from anywhere using the Nest app on my phone is incredibly convenient. Whether I'm at work, on vacation, or just lounging on the couch, I can easily adjust the temperature to my liking. One of my favorite features is the energy-saving reports. The Nest thermostat provides detailed insights into my energy usage, helping me identify ways to save money and reduce my environmental footprint. It's empowering to see the impact of small adjustments on my monthly bills. The compatibility with other smart home devices is also impressive. I've integrated my Nest thermostat with my Google Home, allowing me to control it using voice commands. It's like living in the future! Overall, I couldn't be happier with my Nest Learning Thermostat. It's reliable, user-friendly, and has significantly improved my home comfort while saving me money on energy costs. If you're considering upgrading to a smart thermostat, look no further than Nest.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. It has lowered my energy usage with out me having to think about it. I love solid quality product like this. Absolutely amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure that I can add much more than others have written. The thermostat works as described. Installation was very easy, took me about 15 minutes. I remember reading that many people wanted far sight to display the current temperature rather than the set temperature. I recent software update added this functionality. Additionally I have read that some people have had temperature run aways, I have not had an issue at all. I like the design and how easy it is to use. I haven't figured out how much it has saved, but the auto-away and being able to remote in and set the thermostat to away has saved me on cooling this summer on weekend when I am not home for an extended time. Also being able to turn things back on lets the house get back to a comfortable temp by the time I arrive home.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nest Thermostat Worked Until It Didn't

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very easy to install and the interface is very user friendly. I gave it 3 stars because in less than three months the wifi function on the thermostat stopped working and I had to contact Google support at (855) 469-6378. My service rep was friendly and professional. Now let's see how kong it takes for the replacement unit to arrive.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello Koorban, thanks for posting your review on your Nest Learning Thermostat and we're sorry to hear that you had some connectivity issues with the device. We appreciate that you reached out to our support team. If you need further assistance with setting up the replacement unit or have additional questions, please don't hesitate to contact us anytime on lour Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 1 out of 5 stars

    Wasting a time

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works fine for a two months but it couldn’t find any wi-fi. I have tried all troubleshooting but the result is negative

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Gone bad 2nd time in < 1 year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought in July 2017, gone bad in Dec 2017. Got replacement, again got bad in today (May 2018). Really disappointed. I am glad that I didn't discard my old thermostat as it came handy both times. Other than that functionality is good. Lets see how next replacement works. Error Message on Nest thermostat display: Starts in xx:xx mins During this period of time, A/C or Heat starts and then stops repeatedly.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear about these issues you've experienced with your Nest. Based on the details you've provided, it sounds like you're experiencing power sharing symptoms. This can happen if the control panel for your HVAC system becomes sensitive to the extra charge coming off of your Y1 wire to charge the internal battery. When this happens, a replacement typically won't resolve the issue and would need our support to confirm this to help provide the proper resolution.

      If you haven't already received this information from a live agent, or you received the replacement and the issue persists. We'd suggest reaching out to our live support once more, and explain that you believe you're experiencing power sharing issues so they can transfer you to the proper department.

      Nest.com/help Nest

  • Rated 1 out of 5 stars

    Would not purchase again

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always have issues with this i do not like it. Wi-Fi is always disconnecting and Alexa keeps having to look for it. Now it cant even find it anymore.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi LoveTheseSpeakers, thanks for sharing a review about the Nest Learning Thermostat, and we’re sorry to hear it’s an inconvenience for you. Nest thermostats connectivity issues could be related to power issues, which may occur when your system wires can't deliver enough power to keep the thermostats charged up. The thermostat uses the voltage from your system’s wires to keep its internal battery charged, so if the power from your system is insufficient, the thermostat will run on battery for a while but will turn off features like Wi-Fi to preserve battery life before it must turn off completely.

      Here’s are some troubleshooting steps that might help in the event that your thermostat has connectivity issues:
      - Restarting your thermostat will refresh your connection. You can restart it by going to Settings > Reset > Restart.
      - Unplug your Modem/Router for 30 seconds, then plug it back in.
      - Check for sources of Wi-Fi interference (cordless phones, baby monitors, microwaves, bluetooth devices, wireless video equipment)
      - Check your battery level, press the thermostat ring to bring up the Quick View menu Settings > Technical Info > Power. Look for the number labeled Battery. If the battery charge is below 3.6V, there might be a power issue.
      - If this is related to a power issue, disconnect the thermostat from your Wi-Fi. Check if the thermostat maintains a charge after.

      If additional help is needed, we’d be happy to provide you with real time service and assistance if you can visit us here: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Buy a c wire

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart, Sleek, and Energy Efficient: Google Nest Learning Thermostat ReviewThe Google Nest Learning Thermostat stands out as one of the most advanced and user-friendly smart thermostats on the market today. Its sleek design and impressive functionality make it a solid investment for those looking to optimize their home's energy efficiency and convenience.Design and Build Quality: The Nest Thermostat's design is sleek and modern, with a stainless steel ring and a clear, sharp display. It looks great on the wall and blends well with most home decors. The build quality feels solid and durable, ensuring it will last for years.Ease of Installation: Installation is straightforward, thanks to the well-written instructions and helpful online resources. Most users can install it themselves in under an hour, and the thermostat guides you through setup with step-by-step instructions on the display.Learning Capabilities: One of the standout features is its learning capability. The thermostat learns your schedule and preferences over time, automatically adjusting temperatures to save energy when you're away and to ensure comfort when you're home. This smart adaptation reduces the need for manual adjustments.Energy Savings: The Nest Learning Thermostat can significantly reduce your energy consumption. It provides detailed energy usage reports, allowing you to see where you can save more. Features like Eco Mode and Home/Away Assist help minimize unnecessary heating and cooling, contributing to noticeable savings on your utility bills.Remote Control and Connectivity: With the Nest app, you can control your thermostat remotely from your smartphone, tablet, or computer. This is particularly handy for adjusting the temperature while you're on the go or returning from vacation. The thermostat also integrates seamlessly with other smart home devices, including Google Assistant and Amazon Alexa, enhancing overall home automation.User Interface: The user interface is intuitive and easy to navigate. The thermostat's display shows the current temperature, target temperature, and weather information. Adjusting settings and scheduling is simple, even for those who are not tech-savvy.Drawbacks: While the Nest Learning Thermostat is generally excellent, it does come with a higher price tag compared to traditional thermostats. Some users may find the initial cost to be a barrier. Additionally, while the learning feature is beneficial, it may take some time for the thermostat to fully adapt to your routine, requiring a bit of patience initially.Conclusion: The Google Nest Learning Thermostat is a top-tier smart thermostat that offers a perfect blend of style, functionality, and energy efficiency. Despite its higher upfront cost, the long-term savings and convenience it provides make it a worthwhile investment for any modern home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Google Smart thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this thermostat. It is easy to install and program. My house feels cooler with the AC on and it lights up when we walk past is to tell us the inside temperature of the house and what it is programmed to be. It will also troubleshoot to tell me what is wrong with it if it is not working. For example, when we first installed it, one of the wires was not “ seeded” properly and it told us which wire to fix. It looks great on the wall

    I would recommend this to a friend