Customer Ratings & Reviews

Great device that helps remember the temperature preferences. I love that it turns itself off when we step out of the house. For SCE (So cal) customers, now, rebate pretty much helps pay for the device. Very easy to install too! Last but not the least, it looks very modern!

Very intuitive thermostat. Easy to install and easy to connect to internet. I love this thermostat. Build quality is fantastic and I love that you can choose metal that fits the house.

I would absolutely recommend the nest from Best Buy. We love ours. They will send professional experts to install. Always use Best Buy

Very happy with the upgraded performance over my old school thermostat. Very easy to understand, and optimize what you want from the performance.

The "smarthome" may sound like an unnecessary luxury, but certain home utility functions really do improve one's life. Automated thermostat is one of them! No more forgetting to turn off the heat or A/C when you rush out the house. No more getting up for frequent adjustments when the home is slightly cold or hot. No more stairs to groan about when your tucked warmly into bed. No more multiple unsightly thermostats. We are living the dream! Favorite features: - Away mode tracks when nobody is home and defaults to away settings - Ability to adjust temps remotely on extreme temperature days for pets - Monthly usage data report - Set schedules and change schedules whenever I want Issues: - Occasionally has very odd "learned" temp adjustments. Nest has created schedules with really high or low set temperatures. Not sure what caused this but it went away after we deleted it via the app. This has happened more than once - Historical lookback only goes 1 wk on the app I must also mention Nest has been fantastic. Almost a year in I noticed a chip on the glass face and they immediately sent a replacement. Love companies that stand behind their product. Builds a ton of loyalty!

We bought this to replace a Honeywell smart thermostat that was not very smart.. The Nest is far easier to set up than other smart thermostats and functions great. We immediately saw a daily decrease in energy usage.

So easy to use and so accurate over traditional thermostats; plus, you can control it while you're away from the home. This is my third Nest and it has saved me a lot of money over the years.

Very easy to install and works like a charm. Can't wait to find out exactly how much money we will save with one on every level of the house. Nice to be able to adjust with iphone/ipad. Numbers light up and make it very convenient to read as you are walking by the unit.

I compared several smart thermostats and decided on this one. We bought the black mirror design. Looks great on our wall. Very easy to install and connect. Sleek design. Glad we decided on this smart thermostat. 5 stars!

Easy to install and nice looking when it is on the wall. Everything included for easy and clean install. One of the best looking thermostats on the market, by far.

Works great. I live in a 2 story home and the master bedroom is downstairs while the AC is upstairs. The app makes it easy so my lazy self doesn’t have to go upstairs to adjust the thermostat whenever I want.

The Google Nest is a smart home system that seamlessly integrates various devices for convenient control. Its intuitive interface, efficient voice commands, and compatibility with numerous apps make managing your home easy. While slightly pricey, its reliability and extensive features justify the investment for smart home enthusiasts.

Great simple design. Installation instructions were very easy to follow for even the most inexperienced of people. Love the versatility and access from the app. Easy scheduled programming or self-learning features.

Beautiful design and great interface. Very happy with my purchase. After following the installation instructions it took 20 minutes to install it. Don't forget to take a photo of your old wires and their configuration--this makes installation so much easier.

A great purchase for any homeowner with a compatible HVAC system. Adds a nice visual touch to your wall with its high end appearance. Very easy to install, setup, and use. Learns your patterns in no time.

Works well for my home without a c wire. Setup was as easy as I could imagine the process being, though it takes a little work.

Simple to install and use - great display with easy mobile access through internet connection. The only downside is the lack of an "away" or "hold" feature that is available in other Nest models. We primarily chose this as it was compatible with an older furnace that newer model Nests (and other smart thermostats) would not work with.

The nest thermostat was very easy to install. It has save on my energy bill. The features are great. I love changing the temperature from anywhere. If I forget to turn the temperature down before I go out of town, it does it for me. Love it.

I love this thing...it works great! Was very easy to install and is so intuitive!

I bought this unit to upgrade from Gen 2 because it can both make use of the sensors and it has dual-band WiFi for a stronger signal. It was very easy to install, it looks great, and it’s very intuitive to use, either on the wall, with your phone, or via a voice assistant. I’ll ding it a little bit because the sensor schedule—that is, when the device can be told to use which sensor—can’t be customized. You have 4 pre-set blocks to choose from, and that’s it. But then the trouble started. First I got a dreaded W5 error, meaning it’s WiFi radio was no longer working. I contacted Google for a replacement, which arrived promptly… but it kept getting caught in a boot loop and I couldn’t set it up. A second replacement arrived and wouldn’t correctly read my (very straightforward!) wiring, despite the fact that the one with the W5 error still could. The third replacement had the same issue, at which point I was advised to spend $130 to have a technician inspect my system to verify it was in fact the thermostat that wasn’t working. So after 6 total hours on the phone with customer support and HVAC technicians, and 3 replacement thermostats, I finally got my fourth one: an ecobee. I had it on and functioning in 20 minutes. My experience is probably very far outside the norm. I most likely just had a run of bad luck; I know when I see reviews like this for something I have maybe already talked myself into, I think, “ah but that’s just one guy; he’s unlucky or he did something wrong; that won’t happen to me.” And it probably won’t! But given the sheer number of issues I encountered—from failing components to annoying limitations to inept and sometimes contradictory customer support (who, at the end of the day, are call-center employees and decidedly *not* HVAC technicians)—I’d urge you to strongly consider other smart thermostats. This one is just not worth the risk or the headaches.