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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 16019 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 16,019 reviews
  • Rated 5 out of 5 stars

    Couldn't go back to an old thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best thermostat I've used. We've had it for a little more than a month and it does change the way the house is cooled and controlled. Most thermostats I've used are very old with bare minimum features or just weird controls overall. The Nest is straightforward, sleek, and it feels like a solid device in the way it's constructed with a solid weight to it. The app makes it very easy to use and the ability to change the temperature without having to get up is game-changing. The Nest also learns what temp you like it and when. It starts to schedule itself based on your temp changes. Within about 2-3 weeks a schedule started setting and we only had to make 2 tweeks to the 'learned' schedule, otherwise it was spot on. Now we don't really think about the temp in the house. Would absolutely put it in the next house that doesn't have one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally awesome web enabled thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thermostat is easy to install. The Nest website has a video you can watch that will lead you through each step. Watch the full video first. Then watch a step at a time, pause the video after the video of the step, perform the step, and repeat until installed and set up. I think someone that has never installed a thermostat can install this thermostat by watching the video (and it comes with a screw driver to facilitate installation). The video also walks you through the steps to set up the connection to your wifi network and settings. The auto away feature is very helpful in not running your unit if you are away. The internet and app set up was a breeze. I can control two units from my phone app. If you have been away for a while, you can check the temp before you head home and turn the unit on if you'd like to cool things down before you get home. There is a monitoring feature so you can see how long your unit ran each day. It is so easy to install and easy to use. There are no buttons and switches and settings that other thermostats have that can be intimidating. The auto learn feature is really cool too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great addition to my home!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a way to keep the temperatures managed while away from work and ensure I was saving electricity during the day. The Nest was easy to install, looks very nice on the wall and is easy to setup and use. Its a great addition and is already helping me save money on my energy bill.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks great feels great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love Google products like this. As a hardware, ease of use is great and I enjoy having the app functionality to go along with the hardware. Very easy to control the temperature of my house at the dial or using the Google Home app. I also have a lot of tracking data that I can utilize to better understand temperature control for my home. I think the only downside was the smart learning, which would essentially take into consideration of your manual settings and try to create a schedule based on those patterns. It ended up raising my electric/gas bill progressively until I realized what was happening. Other than that, great product!

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Brandon, thanks for sharing your experience about Nest Learning Thermostat. We regret to hear that it caused inconvenience.

      There are many ways to help improve your energy savings and reduce your utility bills. You can visit this link for more information: https://support.google.com/googlenest/answer/9249254

      Your feedback is important to us, and your satisfaction is what drives us in improving our products and services. If you need help, feel free to contact our support team here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Awesome looking thermostat!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reviewing a couple of videos on YouTube I decided to get one of those thermostats. And I made a great choice! Not just awesome looking, but also it's easy to install and use. Now I can control everything from my smartphone. Definitely recommend it to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to set up, maybe too easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm giving this 5 stars because it's everything it says it would be: 1) Easy installation (even if you aren't into playing with electricity) 2) Most of the smart thermostats required a C-wire. This one did not. 3) It connected with Alexa and the Nest app with minimal fuss 4) There were great rebates that made it worthwhile (check with your electric company and others) So here's the problem. My family is abusing the heater now. I've always been pretty frugal about when I turn on the heater, but now because it can be done remotely; the heater comes on when they get out of bed, when they go into the shower when they think they might be cold, etc. Normally, the heating would be off during these times. So it works as advertised, but I doubt I'm going to save any money on heating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Advanced Fun

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I am still learning it, or its learning me. It is well made easy to install and get on my home net. Like the features, my only gripe would be I like instructions to be a littel more detailed. In some respects I am old school. Still, being able to stay in bed, Chace the air and change it makes it all worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick & easy installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our new thermostat was so easy to install and works great! I love how simple it is to make adjustments, change settings and I downloaded the app for my phone too-so I can do it all from there as well. It also tells you when you're saving energy which is awesome!! Our bills have been lower even over these hot months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very easy to program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted something that looked modern to replace the big thermostat the builder installed. Love how smart Nest is. It knows when you start moving around in the morning and will adjust the temperature. It is very easy to program and is not an eyesore on the wall. Very happy with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, installation was straight forward.Nest devices are easy to set up and sync well with other nest devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Futuristic

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Easy to use. Looks very nice on the wall. Works so well. I'm happy I upgraded!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An aesthetic dream

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Nest Thermostat...it was easy, easy to install and set up. Even comes with a cute little screwdriver and built in level. Connecting was just as easy...everything went without a hitch on the first try. Just beautiful and I love that it detects when you are present. I found myself just walking by it to watch it light up. HOWEVER, I did have a moment of pause this week when I realized that there was a software glitch that left a lot of people out in the cold...literally. And the reason that I wanted the Nest in the first place is because I split my time between two places that are 5K miles apart...and I found out about the glitch from Alaska...but by the time I found out about it and tried to log on, it was resolved...so no harm this time. I do love being able to check in on my house from afar and see that all is well. So, yes it is awesome and it works incredible...just bear in mind that it does require a wifi connection to work, and if something happens to that connection you are powerless. I would still buy it knowing all of this...it adds a lot of modern flair to your house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as advertised! Great buy for a smart home.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Links to my google home and can control from any room in my home with the hub, or google home app. Google understands the prompts clearly. You can rename your device. Google identifies from your unique name or “thermostat” Hey Google set my “AC” to 72 or Google set my “thermostat to 76. Easy wire installation to identify AC, Fan, humidity. Step by step instructions. Easy app setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best smart device I have bought. So easy to install and it performs beyond my expectation. I can just use my phone to control the temperature inside my home even if I’m away from home. I can also just tell Alexa to control my Nest. I strongly recommend this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost perfect

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Nest Learning Thermostat, Gen 3, isn’t a new product but we finally got this. Also, added a sensor to try to balance temperature between two rooms. It took 2 mins to connect the Sensor. It seemed to work fine. But somehow, my Thermostat is not connecting to the APP. I tried to reset the Thermostat, first removing the Sensor. Reset & reinstalled the Thermostat, added the Sensor. I still can not get them on the NEAT APP. ARGH. REMOVED A STAR BECAUSE OF THIS.

    I would recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hi Texassuz! Thanks for sharing your experience with your Nest Learning Thermostat and Nest Sensor – it's a great combination for keeping your home comfortable.

      Regarding the issue with your Nest Learning Thermostat not showing up, we recommend the following:
      Restart the thermostat and your router.
      Look for any error codes or messages on the thermostat screen.
      Check if your Wi-Fi is compatible with the device.

      To look for more detailed information on these steps, please tap here: https://support.google.com/googlenest/answer/9243422?hl=en

      If the issue persists, our team is ready to help. Please tap here: https://support.google.com/googlenest/gethelp?hl=en Nest

  • Rated 5 out of 5 stars

    Easy to use and sleek

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had best buy install it with the protection plan. It works great, its sleek and easy to use. Love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great looks great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thermostat! It was very easy to install, works great and looks really nice! Being able to adjust the temperature from my phone or check the temp to make sure it's not too hot for the pupps when I'm away was worth the price. With the rebates, you can't go wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love everything about the Nest. Easy to install and easy to use app. Looks fancy and I have never had problems with the internet connection. I have a Nest in my rental property which I have had for 4 years and never any problems!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well. Easy to install and configures to the internet with no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Thermostate

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using since 6 years and bought 2 thermostats for my sister, it’s work excellent for us and easy to operate also looks fantastic after hooked it on wall . I am using it , ater I suggested to my sister to use this thermostat to control hvac . They all very happy and appriciatected me to get it for them . Bought 2 pieces because they have 2 AC & Heating unit for upstairs and downstairs separate.

    I would recommend this to a friend