Customer Ratings & Reviews

Love this thermostat. Would never want to own any other.

I love this thermostat as much as one could love a thermostat. For many years I have struggled with scheduling systems that I found impossible to take charge of. In order to be comfortable I had to get up and turn the system on or off. If I wasn’t home? I returned from my last two week vacation to a refrigerator rather than a house. What a waste of resources, including a hit to my budget. That won’t happen again! Thank you Best Buy for finding me the perfect system to fit my home.

This things amazing! Linked it to my phone and security system so I can control it from anywhere and it knows when we're not home.

I love the nest, it was easy to set up the basics and use. Looking forward to setting up the remote access and seeing how that works.

Great product highly recommended I use it mostly from my phone it is so easy and simple to use

I purchased this thermostat for my grandmother who was no longer able to operate her standard thermostat due to dementia and memory issues. The nest has been a blessing as I can control it from anywhere when she calls to say she is hot/cold.

Love this works so well. Love the fact that I don't need to get up to adjust the temp in my home. All I do is use the app on my phone.

The thermostat works great. This was for my daughter and she has already realized a savings in her A/C bill.

Great product easy to install and everywhere can able to manage it

Cant go wrong with a nest learning thermostat and the white looks nice

Bought this as a Christmas gift. I have 2 Nest devices for our home. Work great and helps save on the electric bill,

There is nothing like waking up in the morning and telling Google to turn the heat up while you are warm in the bed.

I LOVE BEING ABLE TO CONTROL IT WITH MY PHONE AND ITS VERY EASY TO USE. THE SAVINGS AND ENERGY REBATES ARE WORTH IT.

I am truly bummed out - I had high hopes for this but after hours and hours on the phone with Verizon / Frontier Fios tech support and NEST support and even putting them on speaker phone with each other, it turns out we have a NON COMPATIBLE ROUTER!!! Turns out there are other non compatible routers out there too. We both work at home and the Nest after a month still hasn't learned we like it to be 77-78 in the afternoon, but around 3:30 it decides to make it 80 degrees. Going to sell it on E-Bay and buy just a programmable (non connected) unit.

Don' look Any further. This is in fact the thermostat you are looking for. Great product bought at a great discount offered at Best Buy.

The Nest Thermostat performs as advertised. The system quickly learned our heating habits an adjusted accordingly.

extremely easy to set up and love being able to adjust on the app

Great product. Works well and able to program how we want it.

Easy and quick to install this unit. 30 minutes and done!

I give this product one star for the first item, which was ultimately resolved by a second unit. If I could give negative stars for Nest as a company, I would give them a -10. If you keep reading, you may not want to purchase this item in the first place. **Warning: It is long, but trust me... you want to read it!** I bought two of these for both zones in my home. One worked flawlessly and calibrated itself within minutes. The other one, however took more than an hour to calibrate, which after calling Nest Support, they claimed was normal since they verified it was wired properly. Something, however told me that it wasn't normal, but I accepted the word of the expert on the phone. Eventually it calibrated and started blowing warm air like it was supposed to since it was winter. It seemed to take a little longer than normal to reach a warm temperature and we noticed it would turn on for what seemed like no reason, but thought it just must be a super sensitive product that would keep the air temp. precisely where it should be, so we ignored that as well. As the seasons changed and we got hit with a particularly warm spell early in the Mid-Atlantic, the A/C never turned on. In fact it was still blowing warm air even though it said it was "cooling". I tried trouble shooting and eventually went through the entire set-up procedure again to no avail. I called Nest Support and the woman on the phone was very pleasant, but told me to disconnect a wire that the previous agent had told me was installed properly. She also told me to leave this wire disconnected since it caused the unit to begin to blow cold air as it should. Okay, I will once again accept the advice of the "expert" and do as I'm instructed even though it goes against that gut feeling that it was wrong. I was just thankful to have cold air again. The next day I go to work and get a call from my neighbor telling me that my A/C unit is making strange loud noises. When I get home, I hear the crazy sounds coming from my unit and the upstairs is hot. Really hot! Immediately shut it off and don't bother calling Nest at this point. I get a real A/C tech over to check my system. He tells me that my Nest was sending too much voltage to the unit and fried my "contactor" which switches between hot and cold. He replaced that part, put the Nest back on line and wouldn't you know....same issue occurs. He removes the Nest, puts a different thermostat on (also a learning system) and it worked perfectly. Then to show he wasn't trying to sell me anything, he took that down and put my ORIGINAL thermostat back up and again it worked perfectly. He told me I was lucky because a few more hours of use could have completely destroyed my A/C unit, then I would be looking at several thousand dollars to replace it. I explained all of this to Nest Support and finally they agreed to send me a replacement Nest since I still wanted to use their product. A few days later I received it, installed it and it calibrated itself in less than 10 minutes. Surprise, surprise. AND it worked right the first time. So what would you do if you had this happen to you and your gut, your technician and the experiences all pointed to Nest damaging your A/C unit? Right! You would call them and request that they pay for the replacement part. You might even demand that they pay for the labor and appointment fee as well. I didn't though. I only asked them to pay for the part! A $165 part. That's it. Here is where the trouble really gets stupid and frustrating. This whole thing started in April. I was put on hold, promised call backs, transferred to multiple "specialists", ignored, insulted by argumentative language and then ultimately dropped from their radar all the while thinking I was getting somewhere. Two days ago on June 22, I could take no more and called and demanded to have the issue resolved immediately. I was not going to be promised a call back or to leave a message. After being transferred and hung up on, eventually I reach another "specialist". ONE HOUR LATER.... I was told my request was denied. Then she argued with me for requesting them to take another look and gave her the WHOLE story again. She said and I quote, "Ma'am, if you want me to submit this to our senior management again, it will be denied". Enough. I give up. The Nest was defective and damaged my unit. That is 100% clear, honest and factual and even Nest knows this because they gave me a new unit. Nest support is garbage and will NOT support you when they are at fault. Buyer beware for sure! Do yourself a favor and ask technicians first if they have any issues with them before you trust your very expensive A/C unit to this thermostat. You will be surprised. What they don't tell you is it is NOT always compatible with your unit. You will NOT know this unless you ask them. Then they will reluctantly tell you. Good luck and you have been warned!