Customer Ratings & Reviews

Easy to use and look good in the wall. Google home is easy to use

Love this thermostat. It was relatively easy to install. Had to call customer service due to my wiring being a little dated. Customer service was great and I have no issues. The app is easy to use and I can now change temperature in my house without even having to be in it.

So easy to use and so accurate over traditional thermostats; plus, you can control it while you're away from the home. This is my third Nest and it has saved me a lot of money over the years.

I have multiple nest thermostats and I love each one of them… very easily installed and extremely user friendly… Great product

We bought this to replace a Honeywell smart thermostat that was not very smart.. The Nest is far easier to set up than other smart thermostats and functions great. We immediately saw a daily decrease in energy usage.

I compared several smart thermostats and decided on this one. We bought the black mirror design. Looks great on our wall. Very easy to install and connect. Sleek design. Glad we decided on this smart thermostat. 5 stars!

I bought this unit to upgrade from Gen 2 because it can both make use of the sensors and it has dual-band WiFi for a stronger signal. It was very easy to install, it looks great, and it’s very intuitive to use, either on the wall, with your phone, or via a voice assistant. I’ll ding it a little bit because the sensor schedule—that is, when the device can be told to use which sensor—can’t be customized. You have 4 pre-set blocks to choose from, and that’s it. But then the trouble started. First I got a dreaded W5 error, meaning it’s WiFi radio was no longer working. I contacted Google for a replacement, which arrived promptly… but it kept getting caught in a boot loop and I couldn’t set it up. A second replacement arrived and wouldn’t correctly read my (very straightforward!) wiring, despite the fact that the one with the W5 error still could. The third replacement had the same issue, at which point I was advised to spend $130 to have a technician inspect my system to verify it was in fact the thermostat that wasn’t working. So after 6 total hours on the phone with customer support and HVAC technicians, and 3 replacement thermostats, I finally got my fourth one: an ecobee. I had it on and functioning in 20 minutes. My experience is probably very far outside the norm. I most likely just had a run of bad luck; I know when I see reviews like this for something I have maybe already talked myself into, I think, “ah but that’s just one guy; he’s unlucky or he did something wrong; that won’t happen to me.” And it probably won’t! But given the sheer number of issues I encountered—from failing components to annoying limitations to inept and sometimes contradictory customer support (who, at the end of the day, are call-center employees and decidedly *not* HVAC technicians)—I’d urge you to strongly consider other smart thermostats. This one is just not worth the risk or the headaches.

Great thermostat. Love the functionality of it. Connects to your Alexa as well. Very easy to work.

Great device that helps remember the temperature preferences. I love that it turns itself off when we step out of the house. For SCE (So cal) customers, now, rebate pretty much helps pay for the device. Very easy to install too! Last but not the least, it looks very modern!

Installation was made super-easy with video and included tools (although it seemed wasteful to include a tool in each package for people like me who bought multiple units but only needed one tool). Set up was also easy, and the Nests look fantastic and work ok overall (more on where they fall short below). Small issue is the app (for remote control) could be more intuitive. Larger issue is that when I set all thermostats to "Away" (with a single tap in the app, which is great) they do not stay set to away for some reason... in four days of being away on vacation, I've gone into the app six time to confirm that the thermostats were still set to Away, and four times they were back on their regular schedule heating the house. So I had to again manually set to Away 4 times. Not only is this gitch annoying (because part of the proposition of having these is peace of mind, not having to think about them or do things manually) but they are not saving me money if they're running the heat to the same temps as if we were home. My old programmable were a pain to manually set when we were going on vacation (and then to reset to regular programs when we got home) but at least they worked properly. Nests are cool, but so far they have not been as set-it-and-forget-it as I was led to believe.

Thing is pretty legit. Way better than our old one. Love the schedule and how it gets smarter every day learning our home/away habits.

A great purchase for any homeowner with a compatible HVAC system. Adds a nice visual touch to your wall with its high end appearance. Very easy to install, setup, and use. Learns your patterns in no time.

The "smarthome" may sound like an unnecessary luxury, but certain home utility functions really do improve one's life. Automated thermostat is one of them! No more forgetting to turn off the heat or A/C when you rush out the house. No more getting up for frequent adjustments when the home is slightly cold or hot. No more stairs to groan about when your tucked warmly into bed. No more multiple unsightly thermostats. We are living the dream! Favorite features: - Away mode tracks when nobody is home and defaults to away settings - Ability to adjust temps remotely on extreme temperature days for pets - Monthly usage data report - Set schedules and change schedules whenever I want Issues: - Occasionally has very odd "learned" temp adjustments. Nest has created schedules with really high or low set temperatures. Not sure what caused this but it went away after we deleted it via the app. This has happened more than once - Historical lookback only goes 1 wk on the app I must also mention Nest has been fantastic. Almost a year in I noticed a chip on the glass face and they immediately sent a replacement. Love companies that stand behind their product. Builds a ton of loyalty!

Great simple design. Installation instructions were very easy to follow for even the most inexperienced of people. Love the versatility and access from the app. Easy scheduled programming or self-learning features.

Simple to install and use - great display with easy mobile access through internet connection. The only downside is the lack of an "away" or "hold" feature that is available in other Nest models. We primarily chose this as it was compatible with an older furnace that newer model Nests (and other smart thermostats) would not work with.

I can't express how much I love this thing, it looks great and the ability to monitor daily usage, the smart Away from home settings, and being able to set the temperature before I get home. Would recommend a thousand times. Install is simple.

Beautiful design and great interface. Very happy with my purchase. After following the installation instructions it took 20 minutes to install it. Don't forget to take a photo of your old wires and their configuration--this makes installation so much easier.

Moved into a new house and replaced all the honey well conventional thermalstats with this. Good design and stable functionalities. A worthy upgrade.

The nest thermostat was very easy to install. It has save on my energy bill. The features are great. I love changing the temperature from anywhere. If I forget to turn the temperature down before I go out of town, it does it for me. Love it.

We have only had this for a few weeks, but we are really liking it. It looks very nice without overdoing it. We got ours in Copper and it looks sharp! It immediately started learning our schedule and that is nice so we don't have to go through the process of programming it. I love that there is an app so that I can change the temperature from the bedroom in the middle of the night if I want to. There are probably more things for us to learn about it, but so far, we think it is awesome!