Customer Ratings & Reviews

I have no electrical skills. I had questions about the installation on a holiday weekend. I did not expect to get any help. I called anyway. Customer service was not only available on a holiday weekend, BUT they even stayed on the phone with me for over 3 hours, walking me through the ENTIRE installation from out of the box to controlling my heater. The call went late and the agent stayed with me after hours. Answered all my questions without making me feel stupid. Followed up with safety points i didn't even consider. The NEST is great, very nice product. BUT the customer service is where this product shines. UNBEATABLE! You can buy other smart thermostats anywhere, but i bet they're not around on a holiday weekend on a Sunday after hours in the United States. Definitely recommend.

I love this product. My previous thermostat was complicated to program and this was super easy. I love being able to change the temperature in my house from anywhere. Works great with my home security as well. Excellent product.

Nice to have. Isn’t something you have to have but is cool if you have it. Easy to install and the app is pretty cool and convenient. Is pretty expensive.

Love this item, can change the thermostat settings and then it learns. It's really cool and looks much nicer than my old one. If you try to install yourself make sure you turn the unit off or you risk blowing a fuse that can cost $100

This thermostat is a game changer. I can control the temp of my house from anywhere and scheduling is a breeze. The only issue I had with it was install. Instructions are clear for the most part but when wiring doesn’t match colors wise at that point it’s trial and error. I flipped the breaker as stated to the ac but my air handler still has power to the heat pump. Mistake on my part. Should’ve taken maybe twenty minutes to install but took almost an hour due to popping a fuse. The diagnostics that the nest will give you is bland so there’s a lot of back tracking if any issues come up.

Traded in a non working 2nd generation for the 3rd. Only had it a week,but so far works perfectly. Quickly learning our schedule and hasn't dropped the wifi even once. Huge improvement from our experience with the 2nd generation. Worth the extra $.

Love it so far, I like the away feature! I had to do it myself the first couple of times but after that it was automatic. I also love the feature that knows when you get home and sets the temperature to what you like.

Great looking, operation is simple...just rotate the outer dial. Very easy to obtain info from app. Only negative...it seems to adjust temperature on its own for most economical usage.

My only error was not getting it sooner! Great product, easy to install and it works! Instructions were easy and from what I hear, customer service is also excellent. Product was recommended by an hvac technician.

Anyone that has a home, I recommend the Nest 3rd Gen, Learning Thermostat. It just works and if you have the other products (Cam, and Smoke Detectors) they communicate with each other, I could turn on the thermostat from my phone, from home or at work. It also knows if im home or not, so if I go away and left it on, it turns it;s self off. Great! This is an A+. SKip Geek Squad protection because Nest backs up the product and will replace it, if somethings goes wrong with it within 2 yrs.

Most people either love it and there are some who hate it. My experience has mostly been positive, but I docked it one star for the C-Wire stuff. I installed it as per the Video instructions and things went fine. I finally realized after a day that my Heating did not work anymore. My old Honeywell thermostat did not have a C wire connected, and I assumed my nest thermostat would not need it either. Unfortunately it did. Luckily for me the Blue C wire was available, just not connected. After connecting the Blue C wire, things have been fine, other than the Nest thermostat telling once in a while that there is a problem with my Furnace and that it shut down after 10 minutes. Looked up online and checked with few of my friends, its a common complaint from Nest thermostats. For the positives : An App, and the ability to control via voice assistants and remotely as well makes it well worth it.

This thermostat learns my habits so well. I never have to change the temperature. When I leave the house it raises the temperature. When I get home it lowers without me moving a muscle.

Great purchase, Works well and easy yo install. Would recommend to anyone

We bought this thermostat after receiving a coupon from our electric company. My husband installed it with great ease. It’s so convenient to be able to adjust temps from your phone. Definitely worth every penny!!

I have owned this thermostat for about a month now and it works very well. I like being able to control it remotely and with my google chalk using voice commands. It was easy to install and so far no glitches or issues.

This is a fantastic thermostat. The setup and installation are absurdly simple, and comprehensively documented. Even with one small difference in my setup from standard, the online documentation had a solution and I was directed there by the device itself during install. What thoughtful design that is. As for its "intelligent functionality", the Away feature took about a week to learn my habits and the device does a better job than my old unit (programmable) did at keeping things at the temperature it says it is holding. Haven't had a chance to fully rely on the A/C yet, as it's winter, but the heater and fan have been without issue. The A/C was tested and worked during install, however. We really adore the way it "greets" you as you walk by, too. It's non-intrusive, silent, and helpful to see the current status of the system at a glance.

If you follow the directions this will be an easy install. I installed this thermostat myself and it took about 15-20 minutes to install. I had an issue with it blowing hot air instead of cold air mind you...it was 90 degrees outside and two degrees cooler than the devils soccer field inside. My gut reaction was to return it and give up, but I decided to call the Nest help desk. The tech was super helpful and he asked for the pics that I had taken of the wires (I followed the directions), and he was able to diagnose that it was a settings issue not a wiring issue. I’ve had the thermostat for about two weeks now, and I haven’t had any issues with it. Also, I can control my AC from my phone!!! How cool is that!

This Google Nest Learning Thermostat was fairly easy to install and works great! Highly recommend this device.

The nest is just so amazing and easy to work with. All the features are so cool, especially having access to turn on the heater in the winter, using my phone on the nest app, when I'm about to go home from work.

It’s a great purchase, easy to use, and very convenient to have. Set it on a decent schedule, set your preferred eco temperature for when no ones home, then watch as you save a lot of money on your electricity bill. Only complaint is that it’s marketed as not needing a “C wire” (common wire), but in reality unless you have the micro usb plugged into it the base of it (not sure how you’d pull that off if it’s hooked up to your wall), you’re gonna need a C wire for it to function correctly. There’s various kits and workarounds for that though, just keep that in mind when installing!