Customer Ratings & Reviews

I've had three of these in my house that is heated by a single hot water boiler that provides baseboard heat and our entire house hot water. After the 3rd year of having these, they started to disconnect from my very expensive NetGear Nighthawk network (specifically designed for having multiple products connected to it). For some reason, the batteries in all 3 started to fail and when the back-up battery is low, it will disconnect from your network first. I set up a call with a support person who had no idea what he was talking about. After 45 minutes of me running back-and-forth to all 3 of them, he recommend that I run a "white" wire to each from the basement (there is already a white wire at each connection and he knew this). I told him that wasn't possible, and since they were out of warranty, I'd have to either buy new ones, or remove them from my walls and charge them with a micro USB cable every week. Well, I went to the forum and found out that I needed to change my existing and add a second 24v transformer on my boiler. When I did that, the problem went away. My boiler expert who repaired mine said that I had too many items on the one 24v transformer that I had and that by putting 3 of the 6 accessories (of which 3 were the thermostats) on each of the 2 new transformers, it would work better--and it did. Google support was a joke; the person had no idea what he was talking about and I would say has probably never even seen a Nest product. My advice is that if you have problems, go to the forums, not the Google support phone number. I hate that Nest sold out to Google. Unfortunately, I've already invested thousands in their products and can't afford to waste money and get new equipment.

Really nice and a smart thermostat that's easy to use.

Very nice. Keeps the house at just the right temperature.

The Nest works well on its own or integrated with other smart-home products. Its software and apps are solid and elegant, too, and it does a really good job of keeping your home at a nice comfy temperature with little to no input from you. Plus, if you want to change the temperature yourself, you can easily do so from your smartphone or computer, or with your voice via Google or an Amazon Echo. All of that means never having to get up from a cozy spot on the couch to mess with the thermostat. While the competition is catching up, none of the other devices we tested could match the Nest’s awesomeness. The expansion of the Works with Nest smart-home ecosystem and the introduction of Home/Away Assist have kept the Nest in the lead by fine-tuning those smart capabilities. The recent hardware update merely added a larger screen and a choice of clock interfaces, but the ongoing software improvements (which apply to all three generations of the product) have helped keep the Nest in its position as the frontrunner in this category without leaving its early adopters out in the dry. One of the key selling points of any smart thermostat is its ability to connect with other smart home products. The Nest device itself is a well-designed, beautifully engineered piece of hardware that would still work as a learning thermostat in your home even if the company were to disappear. It doesn’t need Internet connectivity to use its core features, so it won’t ever become a paperweight.

It's great when I'm meeting guests at my house and I'm able to control this from my phone so it's the perfect temperature when we walk in. Especially right now when it's 100 degrees out!

I enjoy the Nest Thermostat. It's easy to install and pretty intuitive to start operating right away. After a few weeks, it learns your patterns and saves energy while you are gone. It's also nice to have the app of your phone to see what it's up to and adjust the temperature while away.

Love love love this thermostat. Going on three years now without any major issues.

I haven't had this thermostat long and the first few days it didn't even have to turn anything on since the weather was so nice outside. Once it finally turned cold I noticed an issue with the heat not staying on like it should. I went to the thermostat and saw there was an error code and then contacted their customer support through the website. Within minutes they figured out my problem and told me how to correct it. (the issue was in the wiring). I was very happy with their service and so far I am happy with the thermostat. I will update my review once I have used it for some time.

Works great It would be nice if it had a quick setting for a programmable vacation mode

I have been hovering for a year about purchasing this....Buy it folks! Easy install, great Nest support. I installed the mobile app and it helps to save $$$$

This thermostat was easy to install. Just watch the video on their website to understand about the wiring.

Compared with other thermostat and honeywell brands. Preferred this one due to the learning capabilities and love the look of the thermostat.

Only isuue is the software on the device but otherwise a great product.

I wanted to get a thermostat that had remote capabilities. The Nest is really easy to install and use. The features it offers is well worth the money.

I like this little thermostat. I disnt like that bestbuy said they would have it ready in 2hrs and then said the next day ... while we could see multiple on the shelf so we returned it online and bought it ourselves.

Great for people on the go. The device even learns when you are home or away and it adjusts temperature.

This is the best thermostat ever. The nest app works really good and it even works with Alexa so now you can use your voice to change the temp.

This thermostat is awesome. It has so many ways to track and save money and turn up or down when you are coming or going from the house!!

Absolutely love this product. If you are on the edge about buying this product, just do it! You will not regret it.

Works and does what it needs to do. Replaced an older nest that broke.