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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 12079 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers love the ease of use and overall performance of this product, which consistently meets user expectations. Many users appreciate the elegant design and the convenience of smartphone-based remote control and connectivity. While the installation process is widely praised for being straightforward, some users suggest reviewing the compatibility requirements carefully before purchase. Additionally, a small number of customers have expressed concerns regarding the longevity of the battery.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 129 Showing 2,561-2,580 of 12,079 reviews
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great and is very easy to use, especially from my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Remote control

    Rated 5 out of 5 stars

    Super thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very easy and fast way to control your temperature in your home. Easy to hook up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Better than expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced older style thermostat with item. The best thing (for me) is that once installed it’s very easy to make situational temperature adjustments on the fly. Everyone in the house is happy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very easy to install, extremely easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The instructions that came along with the thermostat made the installation process very easy. Just do your homework before you begin and you’ll be fine. Very easy to integrate into your home wifi with the app, and then the thermostat takes over and learns your lifestyle! I would buy this product all over again! It has brought my HVAC System into 21st century!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Nest thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome product very easy to install and very user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super easy to install and works perfectly, worth every penny

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Remote control

    Rated 5 out of 5 stars

    Awesome thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and set up. Love being able to use my phone to check the temp and adjust it from there!

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Awesome addition to the house!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We upgraded our whole HVAC system including 3 of the Nest - Learning Thermostat - 3rd Generation - Stainless Steel. They are Wonderful! I love the home /away and being able to manage everything from my phone. The leafs are a cute incentive and the monthly recaps are great info to have. Definitely Recommend! We are considering adding the Nest Hello Doorbell we've so enjoyed the Thermostats!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Overall performance

    Rated 3 out of 5 stars

    Wire in simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was straight forward. Connecting to WiFi went fairly smooth following instructions. Working as expected for the last week.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    WiFi Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been looking for a WiFi thermostat for quite a while. The ones I had seen required more wires to power it. The Nest has a built in battery and charges from the power lead. It's working great and provides a report each day on how much the furnace ran. I'm sure that I'm saving money and it feels warmer even though I have it set a little lower than I did with my old thermostat. I can't wait to get more Nest products to add to my system.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Very easy to install and the setup is easy as well

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Easy setup, mostly easy operation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Nest was easy to install and setup (customer support was really good and very helpful when I had question about my specific HVAC situation). Voice assistant integration is cool with my Google Home. The app is solid too. I really like the design of the product too. The only negative is there a lot of settings and options (which is good) but hidden in a lot of subfolders that can be hard to navigate sometimes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect for our house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very useful product. helps in energy conservation. Easy to install and can be controlled from anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    A great smart thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to install and even easier to use. Robust features as well. If you're on the fence, grab it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Love nest!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great thermostat! Looks good on the wall and function is effortless!

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Nest Thermostat, just what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I admit I bought it because it was cool, The promise of better electric bills due to scheduled use also helped. It has delivered on all of that. What I did not realize is how much we would use the remote control. Both my wife and myself are are never comfortable at just one temp. The Nest is on the far end of the house and it was up and down often. Now we open the app on our smart phone and comfy we are.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Overall performance

    Rated 5 out of 5 stars

    Cheapest utilities bill yet!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything it says it will. I have barely touched it since the easy installation. We love it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance
    Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a huge fan of this thermostat at first. Worked as described! Learned when I was home and when I was at work. It was saving me money for sure. Then my first one quit working randomly. I contacted google and they graciously sent me a “new one”. I plugged it in and got it set up and it was back to normal. A few months later and now I am having issues again. After talking to google I find out when the thermostats go out they send you refurbished ones. “But have no concerns. These refurbished ones are thoroughly inspected before they are sent out” is what google told me. I find this ridiculous to have to get on the phone with google every few months just to get a new thermostat sent out. Unfortunately going back to my old Honeywell as I never had issues with it. First google product I’ve been disappointed with.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Eco-friendly and aesthetically pleasing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up. User interface is very attractive/intuitive. Nest app is also very user friendly. Haven’t had it for long enough to determine how much energy it saves but it seems to engage the steam boiler less often than my old thermostat so it would appear very energy efficient. Will update when I get my next natural gas bill.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    WiFi chip stopped working after only 5 months

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WIFI Chip Failure Do your research before buying this product! Look for a different brand. WIFI chip went bad in mine in less than 5 months. Their customer service tried to help sending a refurbished faulty display after spending some time in chat trying to debug the issue that I have already tried by myself but they wanted me to do again to process with the replacement. After I got the replacement (faulty refurbished display) because they don't send a new replacement even you buy your new device, I have spent in chat with the customer support more than 2 hours trying to make it work, first with the support agent and later with a senior support agent, so I had to send back the faulty refurbished replacement, I don't want to experience the same again asking for other replacement because they will only send refurbished devices, really a bad experience. Features are awesome when they work, the problem is they are not reliable. Search online for Nest WIFI chip failure. Then make your decision.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, MiguelPortugal. We’re sorry to hear you ran into these issues with your Nest Learning Thermostat and with how your case was handled by our customer service team. We’ll use your feedback as we’re constantly looking to improve the product’s reliability and usability, as well as how we provide support to users like you. If you need further assistance, you’re always welcome to visit us here: https://support.google.com/googlenest/gethelp Nest