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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 12079 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers love the ease of use and overall performance of this product, which consistently meets user expectations. Many users appreciate the elegant design and the convenience of smartphone-based remote control and connectivity. While the installation process is widely praised for being straightforward, some users suggest reviewing the compatibility requirements carefully before purchase. Additionally, a small number of customers have expressed concerns regarding the longevity of the battery.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 12,079 reviews
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my house and we love it. Easy to use and we can control it with our phones that's a big plus for us. Also I install it and I was surprised how easy it was.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Remote control

    Rated 5 out of 5 stars

    Love my NEST Learning Thermostat 3rd Gen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Talk about convenience, away from home for the day and plans change, connect to the thermostat with my smartphone with either the auto away feature or just tell it to set to Away, coming home sooner than expected, that's covered too with my smartphone. Staying up later than usual and feeling a little chilly, talk to Amazon Echo and say "Alexa, Nest 72" and watch the NEST light up and go to work. Over time I see adding Nest Protect and cameras. I love that I can see my usage on my phone or computer. Installing the NEST was so easy and there are plenty of videos and help available, if needed, on the NEST website.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use, Overall performance

    Rated 5 out of 5 stars

    Erkie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thermostat works great with the nest app It’s easy to program and stylish as well

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great thermostat. Very easy to use

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Neat is a great learning thermostat. Compared to the standard thermostats this has many more options built in, not including the fact that you can control it in the app from anywhere you have internet service. We love the ease of use compared to other smart thermostats and it just looks great. It’s spendy, but a quality product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Remote control

    Rated 5 out of 5 stars

    So far, Soooo Gooood

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have nothing bad to say about this product. I have been eyeing it for a long time I'm researching it against other similar systems before finally settling on it. Installation, set up and use our a breeze. My thermostat is located 2 levels down from my bedroom. It's great to just shout to Alexa to turn down the heat or turn it up in the middle of the night instead of having to trek down stairs. I am very appreciative of the away/home assist feature, as well. It keeps me from wasting money on heating an empty house and it the scheduling/gps location has been such an enormous help. Good product!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Nest Thermostat

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These thermostats are easy to install and very easy to use. Very convenient to change settings when away from home.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Nice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to replace a broken thermostat and the Nest is great! Nice simple design and blue tooth connectivity for remote monitoring.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation, Remote control

    Rated 5 out of 5 stars

    Easy to install and simple to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent thermostat - easy to install, setup and use for cooling/heating. House temperature clearly displayed and can be adjusted using the app.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 4 out of 5 stars

    Solid Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Nest Thermostat because of the look, the simple interface, and the reviews that talked about the flexibility and savings that have been realized by using it. I am not sure how much savings I'll see since I don't have AC, but I've been pretty pleased with it thus far. Getting it up and running on my iPhone app was simple and the installation was super easy, too. The hardest part was just repairing my wall because I didn't want to use the square faceplate that came with the unit. My only complaint is that I thought it would work with Apple's Home app, and thus far, I've not been able to make that happen. That's the only reason for 4 stars instead of 5. If I would have known this, I probably would have purchased a different unit, but that has more to do with how I want to run my house than it does the thermostat itself. All in all, it is an awesome unit and unless you're trying to do a whole home integration using Apple Home, then I highly recommend it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Nest Learning Thermostat, Gen 3, isn’t a new product but we finally got this. Also, added a sensor to try to balance temperature between two rooms. It took 2 mins to connect the Sensor. It seemed to work fine. But somehow, my Thermostat is not connecting to the APP. I tried to reset the Thermostat, first removing the Sensor. Reset & reinstalled the Thermostat, added the Sensor. I still can not get them on the NEAT APP. ARGH. REMOVED A STAR BECAUSE OF THIS.

    I would recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hi Texassuz! Thanks for sharing your experience with your Nest Learning Thermostat and Nest Sensor – it's a great combination for keeping your home comfortable.

      Regarding the issue with your Nest Learning Thermostat not showing up, we recommend the following:
      Restart the thermostat and your router.
      Look for any error codes or messages on the thermostat screen.
      Check if your Wi-Fi is compatible with the device.

      To look for more detailed information on these steps, please tap here: https://support.google.com/googlenest/answer/9243422?hl=en

      If the issue persists, our team is ready to help. Please tap here: https://support.google.com/googlenest/gethelp?hl=en Nest

  • Pros mentioned:
    Ease of use, Remote control

    Rated 5 out of 5 stars

    Easy to install and use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had it installed in barely 30 minutes, including the online setup. We previously had a programmable thermostat but it was alwys a challenge to remember how to reporgram the night time turn down and put it in hold mode when we arose or staid awake outside the regular hours. We are frequently out of town a lot, and when a relative forgot to switch the programmable from cool to heat in the season change, I knew it was time for a change. The new system links to my simplisafe alarm so the temperature is automatically turned up/down to my preset preferences when the alarm is put in away mode as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great Product, Easy Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After much research, I decided to pull the trigger on the Nest thermostat. I was debating between the Nest and EcoBee, but chose the Nest after many reviews stating the ease of installation and better smart features. For the installation, it took me maybe 10 minutes to have it installed and running. The Nest website has a tool to tell you if your system is compatible which is very helpful. Once you confirm it is compatible, you pull off the old thermostat, mount the new base and hook up the wires, and then pop on the Nest. Set up is very easy & it works like a charm. It had already "learned" our schedule after 2 days.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to replace an older (but still working) programmable thermostat. Installation was very easy, about ten minutes. Another few minutes to connect to my wireless network and I was "in business". I set a program and things have worked perfectly since. I would highly recommend this thermostat to anyone interested in smart home tech. I liked it so well, I purchased a second nest thermostat for the upstairs master bedroom. Installation, connection and setup was the same as before. Now looking at other smart devices for my home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Remote control

    Rated 5 out of 5 stars

    Smart buy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who doesn’t enjoy another smart home toy. This is fabulous if you want to set the temperature before you arrive home or if you like to have the heat or air be triggered by movement. I installed this myself with absolutely no problem at all, so don’t fear removing your old one and replacing with this, unless your old one has additional features like a humidifier option, then I’d recommend researching the compatibility.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Installation, Overall performance

    Rated 5 out of 5 stars

    Nest

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest thermostat easy to install and work ,classic look with advanced features . Hands down better then the completion .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Easy to install thermostat - Great features!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been eyeing the Nest for quite some time, but I couldn't really justify the purchase. I bought during a Black Friday sale and am really glad I did. It was easy to install in place of my existing thermostat. I even had the wires crossed and it walked me through the process of getting them in the right setting. After using it for a month or two I've noticed that it's started to notice my patterns and adjusting automatically (as stated it should do). While I haven't been able to compare my bills to see if it's saving money, I do like the functionality and look. I'm happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Remote control

    Rated 5 out of 5 stars

    Customer Support was Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not an electrician by any means. I followed the instructions BUT I have a dual heating system which normally requires “professional installation.” So, I hooked everything up exactly how it said and it was not working correctly. I called Nest and they completely walked me through everything and they were the most friendly customer service reps I have ever talked to. System works great now and I love that I can control it from my phone when I’m at work, on vacation, etc. it has learned my schedule up to this point and has definitely saved me some money.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation, Remote control

    Rated 5 out of 5 stars

    Easy to Operate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple installation and very easy operation. Like the way you can program while away from home and turn on while you are away also.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Remote control

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I was skeptical because not a lot of people have the nest thermostat. Once it was installed and I got the hang of how it worked, I really started to like it. First, it’s so modern and just prettier than an old thermostat, and second, it’s so efficient for keeping my house at the right temperature while also saving me some money each month. My favorite part though is I can control my house thermostat while I’m on vacation or anywhere because of the app. Overall, I love this device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Smart thermostat on the market

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Google Nest products. I have replaced all of my smoke detectors and upgraded my nest to this latest version. The seamless integration of all products are phenomenal. My only complaint is the high price of these nest products. For example, each one of my Nest smoke detectors have an expiration date on them. Since it’s recommended to replace your smoke detectors every 5 to 7smoke detectors have an expiration date on them. Since it’s recommended to replace your smoke detectors every 5 to 7 years, the Nest smoke detectors will stop working after that expiration date. This means you have to purchase a new smart smoke detector after the expiration date. It would be nice to be able to send in your existing smoke detectors after they need to be replaced to Google them refurbished for a smaller cost than buying a new one. Overall, the nest thermostat is a great upgrade to any HVAC system and long run will save you money with its smart features.

    I would recommend this to a friend