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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 12079 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers love the ease of use and overall performance of this product, which consistently meets user expectations. Many users appreciate the elegant design and the convenience of smartphone-based remote control and connectivity. While the installation process is widely praised for being straightforward, some users suggest reviewing the compatibility requirements carefully before purchase. Additionally, a small number of customers have expressed concerns regarding the longevity of the battery.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 453 Showing 9,041-9,060 of 12,079 reviews
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great IOT device for your heater system. Definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well, uses less energy, took away 1 star because not sure if has figured out my schedule, granted it does change often.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Drives me nuts, but it does work. Mostly

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a love-hate with this. It does work, but it is a real pain to adjust all the time. It is not like a regular thermostat. It keeps going on "eco" which I do not have it set to do. So in my hot FL home I come home to stuffy. Or hot at night. Wish I had not bought it. But to change is going to cost me a lot from an electrician.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Cat1, thanks for sharing your experience with using the Nest Learning Thermostat, and we’re sorry to learn it's an inconvenience for you.

      The thermostat changes its temperature automatically due to some factors like, schedule, learned habits (auto schedule), and Home/Away Assist which makes your thermostat go to ECO mode. You have an option to use it as a traditional programmable thermostat. You can manually set the temperature and create your schedules for the thermostat to follow. Here’s how:

      With the Nest app:
      - Open the Nest app and select your Nest thermostat.
      - Select Settings and then Auto-Schedule.
      - Tap the switch to turn it off.

      With your thermostat:
      - Press the ring and choose Settings and then Nest Sense and then Auto-Schedule and then Off.

      We also suggest turning off your Home/Assist, and clearing the existing schedules by selecting Settings, > Reset, > Schedule > Reset.

      If the issue persists, we’d like to learn more about your personal situation and figure out how to provide a better experience for you. You can communicate with us anytime using our contact channels found here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation. Some issues with the wall mount attachment. But the app is seamless and works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Regulates Temperature in Home

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have an upstairs and downstairs, and before the Nest, it would get very cold downstairs and very hot upstairs. Having the nest helps to regulate the temperature throughout the house more consistently!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    C Wire Sometimes needed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s our 2nd Nest Thermostat. I only bought a second one because we don’t have a C wire. However, even after charging the Nest, it still did not want to power on. It powered on out the box and died shortly after installing. Hot air was blowing not sure what was wrong with the connection. Will be trying the Touchscreen Honeywell with a C wire adapter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Card holder

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the Google nest because my kids always would play with the thermostat really love it thank you. It was a great bye.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Smart(er) home Thermo option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't really researched a lot of other options available for Smart Home thermostats, but so far we've enjoyed our Nest. This was a Christmas gift as we transition to more Smart Home electronics. Very easy to setup and simple operation. The "learning" feature is a little hit or miss. Any changes out of the typical settings seem override previous settings. So overall, I don't think it has saved us much money yet. I do like the ability to manage the thermostat from my phone app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this thermostat because we can control it via our smartphones or tablets. It's very convenient since we don't have to physically go up to it to keep changing the temperature. I also love the fact that it senses when you're away and it goes into energy savings mode! Great product, design and features!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good device.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned scones for nest. While it doesn't have as many features, it works well, which is more than I can say for ecobee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the nest to help out with the electric bill we are a busy family always on the go it works like a charm we are in and out all day and it definitely helps with the electric bill and also is nice that when you leave it turns itself down or up depending on the weather

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks good and does a good job. But you need additional sensors if you have a big house.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    WiFi errors galore

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WiFi errors galore. Stopped working for no apparent reason. Seems to happen a lot to a lot of users. Otherwise thermostat works fine

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, KeishaJ. We're sorry to hear that you're experiencing some connectivity issues with your Nest Learning Thermostat. We suggest restarting the thermostat and afterwards you can try to reconnect it to your Wi-Fi. If you've tried this before or if the issue still persists, then we recommend reaching out to our team of dedicated specialists on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    I live it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good easy to install works great easy to read live has color variety

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 4 out of 5 stars

    Nest Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive been using this a few weeks now and like that I can control the temperature settings from my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Nice thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and online assistance. Setup also very easy. Still trying to figure out away temperature set up on phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Thermostat Around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed a Nest when they first came out years ago, however was gifted a different manufactured one a couple of years ago and thought it was too difficult to configure and very little energy savings. I then purchased the 3rd Gen Nest and absolutely love the changes they've added.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Unfortuently Had To Return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking forward to using the Nest but my new HVAC equipment was not compatible. Make sure you check before opening the box. The instructions are on the outside of the box. Their customer service online was excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Effective energy saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit is great and easy to use. The installation required some technical support because the instructions were not clear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased our next with gift money! We then turned around and got an energy rebate of $100. The app functionality of it is amazing and being able to compare each day the usage is priceless! Best money spent and look forward to seeing the savings! We would love now to purchase more Nest products.

    I would recommend this to a friend