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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 12079 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers love the ease of use and overall performance of this product, which consistently meets user expectations. Many users appreciate the elegant design and the convenience of smartphone-based remote control and connectivity. While the installation process is widely praised for being straightforward, some users suggest reviewing the compatibility requirements carefully before purchase. Additionally, a small number of customers have expressed concerns regarding the longevity of the battery.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 462 Showing 9,221-9,240 of 12,079 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy way to save money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install. Takes a month to really know what your savings are. Monthly report are nice to have.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    great look, works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm just starting to learn how to use it. however I love the way it looks. it is very cute.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best thing I got for my new home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's so easy to control the temperature with my phone, my controller is on the 1st floor, and i won't need to go downstairs to turn on and off any more. and i do feel it saved my energy, my bill is a lot less than my friend's home. and it looks a lot better!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to put in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried to figure out the wires from my old system and when I could not all I had to do was hit chat take a picture of my wires with my schematics and Nest Support was able to help me at 10 at night to email me where my wires had to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a wonderful addition to any home. I can control temp from anywhere via the app, and I connected it to Alexa so I can be super lazy and have her change the temp! Worth the price... check for energy rebate though, it saved me a good amount!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest its so great but whats better its the way bestbuy get all on stock and ready for my clients

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works good, it could be better. The installation was very easy to do and I am not a DIY person.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Nest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the app controls. Also a step above my former thermostat that controlled heat and cold separately.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well in easy to adjust that Combs to get the size that you want It's a great value

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t be afraid to tackle this install yourself! My AC company want $400 plus $130 for install. That’s crazy! Bought at a discount of $200 and did it myself! Great features and glad I can change temps wherever I’m at! Great purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Breaks Every Year

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this in 2016 and had it professionally installed to connect to our heat pump. In 2017 in the summer, it failed to pump out cold air and kept pumping out hot air. Nest (at the time) sent a technician and fixed it. In 2018, same problem, but this time they said the unit was defective and provided a replacement, great! In 2021, it's happened again, and google was only willing to troubleshoot online and isnt willing to send a technician or cover any costs. It's a very nice looking piece of junk. I bought another one in 2020 for another part of house thinking the issues were behind me. They werent.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 3 out of 5 stars

    Difficult to program

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the ability to control through the phone but the “learning feature is frustrating. It changes temperature on you all of the time and I can’t figure out how to shut that off.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, JohnS. It's great to hear that you're enjoying the mobile app feature of your Nest Learning Thermostat. We apologize for any inconvenience you're experiencing with the Auto-Schedule learning feature.

      To provide you with more information about the learning feature, after approximately the first week of use, your thermostat should have learned your temperature preferences and established a schedule based on that. While it continues to learn, it becomes less sensitive to each change you make. If you're facing issues with the Auto-Schedule feature, you have a couple of options below:
      - First, you can reset the Auto-Schedule feature, which will initiate the learning process again, similar to the initial week of use. To reset your Nest Learning Thermostat, check out this link: https://support.google.com/googlenest/answer/9247296
      - Alternatively, if you prefer, you can completely disable the Auto-Schedule learning feature and use your thermostat as a traditional programmable thermostat. For step-by-step instructions on these processes, please refer to this help article: https://support.google.com/googlenest/answer/9209007

      If you require additional assistance, please don't hesitate to contact our support team by visiting this link: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Thermostat

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Love how it lights up when walking past.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system works well together with its other components and is easy to install.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Returned

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return it. I went through the pre screen to see if my unit was compatible and it seemed to be. I easily installed it but kept getting an error message. I called support and they couldn’t help. Turns out that its not compatible with American Standard duel transformers. It would only operate one fan.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    HONEYWELL homes stay away from google nest

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returning it ASAP, I really wanted to like it, I wanted to make my home a google home but since the beginning it was just problem over problem, I did the installation process step by step but I had to call about 5 times the 800 hot line for support, for some reason I was told that my last resort was to buy a Google Nest Power Connector as extra part that supossably I needed, seems that I don't. So I call them to help me with the process of installation which they offer to do for me(THEY DID NOT) and what made me throw the towel was the fact that in the support hotline they asked me to call a technician who was gonna cost me another 130 dlls more, in total I wasted about a week trying to install it so I'm giving up I had such a terrible experience, don't be me there must be better options for you

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, thanks for taking the time to share your feedback. We regret to hear that you’re having issues installing your Nest Learning Thermostat, and that our support fell short in providing the help you needed. This is definitely not the kind of experience we want our customers to have.

      For a more complicated type of system, we suggest contacting a professional to check for its compatibility and installation. We’re hoping that you’ll give Nest Learning Thermostat another chance to improve your experience.

      If you have any questions you want us to answer, feel free to contact our support team. We’d be more than happy to help you here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Awesome Smart Thermostat!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This nest thermostat has made managing our home temperature a breeze. We have noticed our electric bill lower since it’s purchase. It also works with Alexa as well as good google.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Most amazing thermostat you will ever by

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thermometer so amazing I just cut my bills down in the first two months I like how it’s smart and it knows when I’m home and not automatically goes down to save an Econ mode

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Awesome product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The nest is great, easy to install very easy to learn how to use. I would recommend this producet

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Nice feature

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's nice and easy to install and to itet up , also nice app u can control on your phone

    I would recommend this to a friend