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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 12079 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers frequently mention that this thermostat is exceptionally easy to use, performs reliably, and offers convenient remote control capabilities via smartphone. Users also appreciate the straightforward installation process, the elegant design, and the ability to maintain connectivity from anywhere. While the product is highly regarded, some customers advise checking compatibility requirements carefully before purchase and have noted concerns regarding the longevity of the battery.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 522 Showing 10,421-10,440 of 12,079 reviews
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. Now a lot of energy companies are giving you a credit to your account. Unfortunately not mine :-(

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No help from NEST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a programmable thermostat, but wanted to upgrade to a smart thermostat. Our HVAC system is a heat pump with forced air electric backup. After purchasing the Nest Learning thermostat, I first went to their website and entered the wire info from our programmable thermostat into their thermostat compatibility chart. There was no match, so I opened a chat session with a Nest tech support person. I sent pictures of our present thermostat wiring, but the tech support person said that she could not help and I should contact one of their listed Nest Support vendors in my area. There are 3 in this area and I sent requests to the 2 closest ones. After a week, I did not get a reply from either. I then saw that Best Buy offered a $99 fee to hook up the thermostat, although I did not know if they would travel the 40 miles to my home. In the end, I decided that it would take a very long time, if ever for me to recover the $99 fee in addition to the $161 cost of the thermostat (with electric company rebate) in savings over my programmable thermostat, so I returned it to Best Buy. Best Buy did refund my purchase price, so thank you for that. If you have a simple HVAC system, this should be easy to install, but if you have anything beyond a simple system you may find that this is not compatible.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear about the experience you've had when reaching out to our support for wiring assistance, and we'll be happy to look into this further with you if you can reach out to us through Facebook or Twitter and provide us with a photo of the current wiring on your existing thermostat.

      Nest.com/help Nest

  • Rated 5 out of 5 stars

    Works great. No problems at all.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using the nest thermostat for a little over 2 years now and have had no problems with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2nd one for another house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is my second nest purchase as loved first so much got another for another house...they work at saving you money!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed tech for your home to save on energy! Must buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Intelligent learning thermostat. The more you play with it the better it is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect addition to my smart house addiction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Coo product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome thanks again for your info I am very pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'd repurchase this product again! I've enjoyed using it, and share with my friends and family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wouldn’t dream of having any other thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The month we got it, it dropped our bill SUBSTANTIALLY. couldn’t believe it. I’ll never go back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BINGO

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Start saving money NOW! She may take the house and dog but you still can control the thermostat!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top of the line

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The user interface is magnificent. I love google product but this just tops it all

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great temperature control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the device for a few weeks. I do like it and am happy that I bought it. The app is very convenient and easy to use and I really appreciate the IFTTT integration. I wish that the screen was more customizable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have for new homes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third Nest I've purchased. All zones are now automated! So easy to adjust when I'm away from home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install - great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For black friday deal combined with discount from the electric company - this product was well worth the purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The greatest thing since sliced bread. Love ours so much got one for mom

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it. Awesome buy. Will recommend this to save on light bill.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took some effort to get it work as I did not have a neutral available

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use great price the guy I talked to answered all questions and made it easy to decide on the purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps with our AZ heat and when no one is home. Saving us money every month.

    I would recommend this to a friend