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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 12079 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers frequently mention that this thermostat is exceptionally easy to use, performs reliably, and offers convenient remote control capabilities via smartphone. Users also appreciate the straightforward installation process, the elegant design, and the ability to maintain connectivity from anywhere. While the product is highly regarded, some customers advise checking compatibility requirements carefully before purchase and have noted concerns regarding the longevity of the battery.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 557 Showing 11,121-11,140 of 12,079 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but takes a little time to learn how to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keeps house cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saves money on electricity by being able to program it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Looks great but regret for my home

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The app needs significant updating and not easily usable in Amazon or apple ecosystem

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Jmal22, thanks for sharing your insight. Your feedback is important to us as we’re always working to improve our products and services. If you need assistance, don’t hesitate to contact our support team. We’d be more than happy to help and improve your experience here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Very easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so simple to set up. Had it installed by heater guy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok, but we had some problems with the app

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Google app is not so good. The Nest app works better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Energy bill reducer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, got the rebate as well from energy firm

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Easy Installation; Nightmare Set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two of these, one for each floor. I set each one up in 15 minutes, and I have spent hours trying to get it them to work. They lose battery charge in about 3 hours; they turn the AC on and off every few minutes without cooling the house. The message says it'll take 2+ hours to cool the house. I've read everything on the issues, and the solutions are not simple, and according to reviews you can sit on hold with their customer service forever. I checked prior to purchasing that they would work with my AC. Not so. I am beyond livid, as now I have to call an electrician, and it is 104' tomorrow.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear you're experiencing these issues after installing two Nest Learning Thermostats in your home. From what you're describing it sounds like you may need to have common wires installed to prevent the behavior you're seeing. In most cases, Nest thermostats can charge their built-in battery using your system’s heating and cooling wires. But in a small number of situations you may need to connect a common or C wire to deliver enough consistent power to your thermostat.

      You can learn more about this in the following articles:

      https://nest.com/support/article/When-Nest-needs-a-common-C-wire

      https://nest.com/support/article/Troubleshooting-strange-heating-and-cooling-behaviors

      For further assistance please reach out to our support team so that we can help.

      nest.com/help Nest

  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third and in a vacation home. Cut my cooling bill by 25%

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I loved the concept of this and using it with Alexa. The reality is that it's easier to walk over and change it than remember the correct wording for alexa. It also doesn't seem that "smart". It's like 75 when we get home from work and we have to adjust it to 70 ourselves. We've had it since dec so 1.5 months later it should alrdy recognize the pattern. I know we aren't using it to its full potential/ but those are a few gripes I have I guess.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Got the correct Epson Ink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Best Buy sent me the correct shipment in a timely fashion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Home Automation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Home Automation product, integrates well, nice app to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    it does what it's supposed too

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its okay but very pricey. i highly recommend to buy only on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas present. They loved it, I would recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My electric bills went down dramatically with this thermostat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just Get One

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, saving money. Would buy again. Just Get One

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great price and product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Sometimes the learning can be a little too good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an electrician install, Love the learning system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best investments that I have done in my home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with my nest the only problem I had was when my WiFi went out I couldn’t change the temperature. Need to check into this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product, quickly learns your temperature habits

    I would recommend this to a friend