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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 12079 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers frequently mention that this thermostat is exceptionally easy to use, performs reliably, and offers convenient remote control capabilities via smartphone. Users also appreciate the straightforward installation process, the elegant design, and the ability to maintain connectivity from anywhere. While the product is highly regarded, some customers advise checking compatibility requirements carefully before purchase and have noted concerns regarding the longevity of the battery.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 569 Showing 11,361-11,380 of 12,079 reviews
  • Rated 4 out of 5 stars

    Once got hooked up it is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make sure the battery is fully charged and you should be good to go. Great technical support

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great looking thermo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't installed it yet but a friend of mines owned one and I just had to get it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the nest. Although it tends to do things on its own which I don’t like.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had some trouble installing but did not have to do with the nest itself.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The nest is a cool product to have but can't figure why it's worth $200. Its a tech product with an app where you can control it but I replaced a programmable thermostat with nest that wasnt as expensive than nest. Still tryin to learn why I paid over $200 for this product that I'm not impressed with yet

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Not as easy to program as it may seem but once I h

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a few tries and playing with it to schedule how I wanted

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Awful product with worse customer service

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute worst. Bought three to integrate with my smoke detectors. The thermostats could not be added to the same “home” as new devices and a second “home” needed to be created even though they are in the same address. Then when one was faulty after 6 hours of an HVAC technician billing me to troubleshoot (2 of which were on the phone with google support) they agreed to send a replacement. When the replacement arrived it had to be set up on a third “home” as thermostats were not able to be added to an existing home. Now I can’t go more than 3 days without one thermostat dropping its internet connection (making it unusable remotely, which was the point of going “smart”). Purchased these to integrate Smart Home systems and it has been the worst experience thus far. They are not user friendly and do not work as advertised after hours on the phone with tech support. If I could get my money back for them I would in a heartbeat. Instead I’m stuck being frustrated and very disappointed.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hey there, DavidM. We're sorry to learn that you're unable to add your Nest Learning Thermostats to the same Home in your Google Home app. We understand how frustrating this experience may have been for you. We still want to understand how we can improve your experience with the device. If you want to give it another go, please reach out to our support team and let us find a better resolution for you. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Nest broke my HVAC system

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The nest thermostat broke my HVAC's outside unit in less than a year. I called the HVAC technician and he replaced a broken part in the outside unit which supposed to last longer. After replacing parts, the outside unit started making crank noises controlled by nest thermostat. Therefore, the technician recommended me to replace the nest thermostat as he experienced the same kind of issues with the nest thermostat in several homes. Based on his recommendation, I replaced the nest thermostat with Ecobee thermostat. Now, it's working just fine without any issues.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi DKMISTRY, thanks for sharing your experience with us. We’re sorry to hear that your Nest Learning Thermostat experience has been less than ideal. We can only imagine how frustrating this may have been for you.

      It’s most likely that your heating and cooling system may have compatibility issues with the Nest Learning Thermostat. If you’re willing to try, you can verify your system’s compatibility by using the Compatibility Checker tool on this link: https://store.google.com/us/widget/compatibility/thermostat

      We’re hoping you will change your mind and give us another opportunity. You can always contact our support team and we’ll do our best to provide you with a better experience here: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Generally a great package.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, but a bit too complicated. Should have to add on features not have to take them off...

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Automation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, simple install.. much more reliable and easier install than ecobee, my 73 year old mother in law works it without an issue.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like this thermostat, but doesn't come with instructions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice quality product. I wish it was smarter than it is. It should be given its capabilities.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Love our Nest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have 2 and need a 3rd. Love our Nest thermostats. So easy to use with the App, control from anywhere and learn smart schedules.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has a great display screen. I was able to purchase it online and pick up at the store.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t say I really enjoyed this thermostat. I like the ecobee4 better

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mike

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Thermostat changed them all in my house and have a sensors

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased and returned. Was not as easy to install As what we thought

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just received my first bill and it's noticeably less than I was expecting.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very accurate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was debating between the eco bee and the nest and I went with the best. Very happy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nest good, sensors don't do what they claim to do!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was quite frustrating dealing with your staff I went to 2, no 3 different best buys and finally someone kind of got it right. Not too happy with Best Buy. I am about to request the Geek Squad to come out to my home to repair something, let's see how that goes.

    I would recommend this to a friend