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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 12079 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers frequently mention that this thermostat is exceptionally easy to use, performs reliably, and offers convenient remote control capabilities via smartphone. Users also appreciate the straightforward installation process, the elegant design, and the ability to maintain connectivity from anywhere. While the product is highly regarded, some customers advise checking compatibility requirements carefully before purchase and have noted concerns regarding the longevity of the battery.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 570 Showing 11,381-11,400 of 12,079 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this. The wifi helps to keep electric bill under control

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good product, not as straight forward to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    need better instructions for installing and using for heat pump

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    SMART is the smart way to go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than ATD alarm systems, which is the outdated method of security.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Still learning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this - I was surprised by how much different this is from controlled thermostats. Really think this was a good investment

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 3 out of 5 stars

    Nice thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fact that I can lock and control from my phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great thermostat to save energy and make your house energy efficient

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Good camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good one. Have not used it but online reviews are good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to install and works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought to upgrade home thermostat and it is awesome. money saving equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. We had to get this one to replace our old one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    not what I expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spend more time trying to trouble shoot this device than to actually use it. My temperature would some time set it self to random number or the aux heat come on more than the actual heat. regardless what temp i set it too.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The best thing ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about this item! Very simple and effective.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like it, but sometimes I have a hard time managing it from my security system.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s so convenient and easy having a thermostat controlled by your phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great switch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase to expand switching capabilities of home office

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Google thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product, very good and easy to use. Best Item to use

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nest

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for awhile now and seems to be working ok, however my app show that its offline and i cannot get it to reconnect. It still works at the Nest though. Not all that impressed with it and my HVAC guy says he does not recommend them.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Could not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am sure this is a good product, but this was not compatible with our current system. The customer support is amazing! When we called them for help, they really went above and beyond to help us. Super sad to have to return this. Would recommend everyone check first to make sure this will work with your system.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Google thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality of thermostat is good but the instructions were totally incorrect. Took me hours to figure out the right way to install it.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, JasonM. It’s unfortunate to hear about your experience with the installation and setup of the Nest Thermostat. We appreciate all the time and effort you’ve spent, and we’re glad that you made it. Our apologies for the inconvenience this issue has caused you. We’ll definitely use your feedback to work on improving our products and services. And if you run into any questions or concerns about the performance and features of the thermostat, we’d be happy to help you in any way we can, here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great purchases

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eassy to use highly recommended it every should buy one

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    1st week Battery Died

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first week the internal battery died not allowing me to control the thermostat. I did some searching on the nest website for solutions but couldn't find answers so i call support (they say their 24/7 but its very poor at best) I talked to a woman who helped in the initial contact i was given a case number and was told to call back if the symptoms persisted. symptoms persisted and i have tried twice with no answer. Today Saturday i called again and after 30 min someone picked up, then put me on hold for another 30 min then some one got my case number and as of this writing i have not heard for that person i am at 1 hour and 26 minutes still on hold. Don't buy any nest product i am going to return this one. They say they have long Waite times because apparently there are a lot of people with issues similar to mine Dont buy Dont buy save your self a big headach

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear this happened with the Nest Thermostat. We would be more than happy to troubleshoot this with you via social media or even live chat in order to determine what could have caused this to happen and how we can work to resolve this issue: nest.com/help Nest