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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 12079 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers frequently mention that this thermostat is exceptionally easy to use, performs reliably, and offers convenient remote control capabilities via smartphone. Users also appreciate the straightforward installation process, the elegant design, and the ability to maintain connectivity from anywhere. While the product is highly regarded, some customers advise checking compatibility requirements carefully before purchase and have noted concerns regarding the longevity of the battery.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 574 Showing 11,461-11,480 of 12,079 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nest Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the Nest and how easy it is to use. It has definitely lowered my gas bill.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    GREAT !!! But, buy the warranty

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These thermostats are great. I saw an immediate decrease in my electric bill. But, buy a warranty. My first one failed after about 15 months erasing all my savings. Spend the money. By the warranty.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is really good product. Smart Thermostat-Always learning itself and adjust my settings.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Questionable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thing worries me Bc while I have been out traveling it stops responding. The app says product is offline. Cannot get updates or anything about what it is doing. Worry house will freeze. Very nerve wracking. But product works when I am home and in the area. Arrrggghhhh

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Give your house a very pleasant modern look and works great if your house is compatible.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice looking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to keep energy in mind. Saving me money.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks elegant modern and efficient.Buying this was good first step to turn home to smart

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Making our home a smart home and this was one of the first pieces purchased. Works great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    great build quality?

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thats all I can really say about this, the software is so stupid you have a few options when it comes to the wake up approach feature but not ROOM TEMPERATURE, very disappointed , especially for the price

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Overrated

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit is working but have not experienced the savings they talk about. Don’t just buy it for that reason. Much cheaper options are now available. Overrated!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The nest thermostat is very efficient I can turn it on from anywhere with my phone

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nest is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my nest!! I have no clue about electronics and it was super easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Love the remote use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved being able to change the temp of the house when away at work or vacation.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Terrible Experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so disappointed. Was so looking forward to having a Nest thermostat but it was not meant to be. My home is only 5 years old but no one could get it to work with my system without it blowing fuses and completely disabling the heat pump. $250+ wasted on installation. Too many complications with it so I had to return the units. So much for wanting to be energy efficient. There is nothing special about my HVAC system and the professionals couldn’t even get it to work. Sorry I even tried.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Hey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with this product it works at outstandingly well! It is a must buy.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible Software Support

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have two nests in my house and they always say they are offline. When I get up and go look at the Nests it says they are connected to Wi-Fi. Also see the Nest online in my route table. Their app support is what is terrible. Does this on multiple phones. Also notifications rarely work if something has happened to the HVAC. Since Google took over it has gone downhill. No or lacking QA process before they release software updates. Has potential but not until they get all their bugs figured out. Have had issues with these on and off for almost 4 years now, including the new one.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend this product. So easy to use it and already start saving energy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No Apple HomeKit functions

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device for no C wire hook up, just wish it would work with my Apple HomeKit set up

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, ZacharyD. Thanks for sharing your concerns about the Nest Learning Thermostat. We're sorry to hear that your experience with the device didn't meet your expectations. We hear your feedback, and have taken note of it. Our teams are aware, and we're working on a seamless solution. At the moment, only the Nest Thermostat 2020 is one of the Google Nest products that will support Matter, which means it will be possible for our customers to control their thermostat from third-party platforms that are Matter certified. Check out this link to learn more: https://support.google.com/googlenest/answer/12391458

      If you need any help in the future, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp Nest

  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Not so great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked fine for about 6 months, after several hours on the phone with support they sent a replacement, that one didn't work at all. Went back to a regular thermostat.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear about the issues you've experienced with your Nest, and we'll be happy to look into this further with you if you can reach out to our support through one of the support channels available in this link: Nest.com/help Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install! Looks Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thermostat! It was easy to install and has many great features.

    I would recommend this to a friend