Customer Ratings & Reviews
- Model:
- T3007ES
- SKU:
- 12202066
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention that this thermostat is exceptionally easy to use, performs reliably, and offers convenient remote control capabilities via smartphone. Users also appreciate the straightforward installation process, the elegant design, and the ability to maintain connectivity from anywhere. While the product is highly regarded, some customers advise checking compatibility requirements carefully before purchase and have noted concerns regarding the longevity of the battery.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Compatibility
Consider another themostat.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mine failed after a year of use. The warranty is a year. The product is irreparable. Once it falls, your house has no climate control. Nest did not stand behind their product. Better to adjust manually a solid state thermostat, than be in a situation like me. I purchased a new one, to avoid a house freezing over winter night when mine failed. No response from nest from my communication. A wonderful idea. It has to last longer and be more reliable.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .We're sorry to hear about this experience you've had with your Nest, and with our support. The Nest Learning Thermostat comes with a 2 year warranty so if this was purchased only one year ago, then this should still be under warranty. Please reach out to us through one of our social media channels such as Twitter or Facebook, and we'll be happy to look into this further with you.
Nest.com/help
- Pros mentioned:Overall performance
Nest is the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it promises. Works like a charm. Would buy another.
I would recommend this to a friend - Cons mentioned:Compatibility
Not compatible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful piece of tech. The Nest website and customer service projected that my current thermostat was compatible based on the photo I submitted to and requested by Nest. Bought the Nest; installed it; NOT compatible. The Nest customer service rep could only suggest that I pay a tech to fix my compatibility issue. Not likely after already investing $250 on a new Nest. Very helpful that Best Buy was gracious about the return. For this reason, I will buy an Apple iPad from Best Buy.
No, I would not recommend this to a friend A bit of a disappointment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is amazing that this product comes with NO instruction manual. There are many settings, and with no guidance, they do you no good. There is not even guidance on the internet
I would recommend this to a friend- Pros mentioned:Ease of use
great graphics
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.easy to set up and use directions are very easy to follow
I would recommend this to a friend - Pros mentioned:Ease of use
Great thermostat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great thermostat, very easy to use and install!
I would recommend this to a friend Looks good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hasn’t really worked great with radiant floors it lets temp drop too low before turning on then takes hours to get back to temp again sometimes drop temp back down again before it ever reaches temp
I would recommend this to a friendmeh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OK, not great. At one point it turned the heat on max while in AC mode only.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, SamF. Thank you for sharing your concern about your Nest Learning Thermostat. We're sorry to hear that you had an unexpected experience with the device. It's important to us that we provide you with the best help possible and identify the cause of why it turned the heat on max while in AC mode only on your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
Lasted less than 45 days, worst in class warranty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay from Nest Learning Thermostats. Purchased a brand new Nest thermostat in November of 2023. By January 2024 it was not functioning correctly. The defective return policy at Best Buy is 30 days, so I pursued the warranty claim with Google. Google's warranty claim process and warranty is worst in class. The process to file the claim was 30 plus minutes with 3+ phone transfers. The support team insisted on trouble shooting, even after I informed them that I went through all the troubleshooting steps on my own (another 45 minute process) When they finally accepted the warranty claim, they deciede to send a refurbished thermostat. The brand new thermostat that I purchased lasted less than 45 days and Google sends a refurbished thermostat as a replacement. Very disappointing.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Greg. It’s unfortunate to hear about your experience with the Nest Learning Thermostat along with our support team. We’ll use your feedback to work on improving our products and services, including how we handle customer concerns with accuracy and efficiency.
Meanwhile, refurbished devices are thoroughly inspected to ensure they operate like new devices. They have been tested to make sure there are no mechanical or software issues. Our replacement devices undergo a comprehensive process to ensure the highest standard of quality before they are shipped. Devices may be refurbished depending on device availability in your country. In the rare circumstances where you have a problem with your replacement device, please contact us and we will do everything we can to make sure you have a device that works like new, here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Overall performance
Satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performed as described. Waiting to see full impact of learning mode “.
I would recommend this to a friend - Pros mentioned:Remote control
Great thermostat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We like the ability to control the temps with our phone.
I would recommend this to a friend - Cons mentioned:Compatibility
Did not work for us
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned, not compatible with my HVAC unit. Not currently using.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Dale, thanks for letting us know about the issue. It's unfortunate to hear that your system isn't compatible with the Nest Learning Thermostat and we're sorry to hear that you had to return it. There's an easy way to check your heating and cooling systems compatibility using the Compatibility Checker tool on our support page using this link: https://store.google.com/us/widget/compatibility/thermostat
We're hoping you will consider using the Nest Learning Thermostat again in the future. Please do not hesitate to contact our support team for any questions you need help with here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Overall performance
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product can't wait to use it in our new house
I would recommend this to a friend - Pros mentioned:Overall performance
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really like this product....better than vinints system
I would recommend this to a friend Frozen Pipes - STAY AWAY FROM NEST
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is terrible. I left my house for two days during the coldest days of the 2023 winter. This "smart" device apparently thought it would shut the heat off completely for some reason. Returned to find my house in the low 40's!! It was so cold, the pipes froze in the basement. Every traditional mercury and digital thermostat I have ever used, never let the temperature below 55. So how could a so called "smart" device let that happen. Now, the latest issue is that the display won't come on no matter what I try. Also the "learning" part of the unit is awful. It could not figure out what temps we preferred. It also kept thinking we were not home and would lower the temp for no reason. I've had it for 6 months. It's not a user error either. I work in technology for 30 years and have owned many properties and therefore worked on furnaces, boilers, and thermostats. Never seen anything so bad in all my life. This thing is junk.
No, I would not recommend this to a friendSecond One
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long-term quality is questionable. I had to purchase another one after about a year because it stopped switching from heat to cool.
I would recommend this to a friendGoogle Thermostat wifi
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Google Thermostat wifi enabled, wifi stopped working 2 montgs after we bought it. Thermostat works but no wifi. I bought this model because i traveled. Sad that wifi doesn't work.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hello pdub, we're sorry to hear about the Wi-Fi connectivity issues with your Google Thermostat, especially since you bought it. Let us know if you've tried any troubleshooting steps. You can reach out to us here: https://support.google.com/googlenest/gethelp
Screen issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technology is great, however the screen on the unit stopped working. It is still usable via the app, which is nice if there is a screen issue. Best Buy is resolving by replacing the unit.
I would recommend this to a friend- Pros mentioned:Overall performance
Perfect for my uses
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a really great addition to our home.
I would recommend this to a friend Works ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Saves some money but pricey. Can get a rebate thru mass save so ok there. Its alright overall
No, I would not recommend this to a friend