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Customer reviews

Rating 4.7 out of 5 stars with 12079 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers frequently mention that this thermostat is exceptionally easy to use, performs reliably, and offers convenient remote control capabilities via smartphone. Users also appreciate the straightforward installation process, the elegant design, and the ability to maintain connectivity from anywhere. While the product is highly regarded, some customers advise checking compatibility requirements carefully before purchase and have noted concerns regarding the longevity of the battery.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 579 Showing 11,561-11,580 of 12,079 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    very convenient, just takes lil time to learn it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very convenient , just takes lil time to learn all the functions and modes

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nest is for the birds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This nest learning device has continuously turned the ac level to 78 every day at the same time,3pm. We have it set to 75. Have all the app and device settings that are associated with eco or scheduling. Wont buy another.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Tech that needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech that needs to be advertised better It does not work with every system

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had issues in the beginning since my wiring wasn't right but works great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    hoping its what its cracked up to be

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The research Ive done says tis thing is the best. Havent installed yet, but looking forward to it...Christmas present

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 1 out of 5 stars

    kats thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No sense purchasing, this is my second nest, 2 different ones and best buy was not able to install neither very disappointed. I was looking forward in the energy conservation and capabilities of temperature control.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up retyrning this. It is a nice set up but i didnt like that it would change the temp without me telling it to.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Doesn't work with all units

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    unfortunately this nest did not work with my AC unit after a couple of hours of tech people working on it and contacting Google/Nest tech support. Was hoping to use it, but I guess not

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there MatthewP, thanks for sharing your concern with us. We're sorry to hear that your cooling system didn't work with the Nest Learning Thermostat. We recommend using the Compatibility Checker tool on our support page to verify if your system is compatible or not using this link: https://store.google.com/us/widget/compatibility/thermostat

      We also recommend contacting a Nest Pro in your area to see if your system can be made compatible with the Nest Learning Thermostat. To learn more about Nest Pro certified partners, check out this link: https://support.google.com/googlenest/answer/9850152

      Additionally, we'd be happy to assist you with your questions by reaching out to us here: https://support.google.com/googlenest/gethelp Nest

  • Rated 3 out of 5 stars

    Could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The power kept turning off and we had to plug in everyday to charge. We liked it but ended up taking it back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Thermostat

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad agents were excellent! They set up my Nest thermostat and ring doorbell. I would not hesitate to recommend Geek squad.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    The compatibility checker is not accurate

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not compatible with my home even though Google's compatibility checker said it was. It turns out there are 2% of homes in the south that this thermostat is not compatible with, but their compatability checker will not catch it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Didn’t work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because of my new Carrier High Efficiency furnace I am stuck with their garbage thermostat that is worse than the old fashioned Honeywell dial. To use the great Nest I had to get rid of I would have had to get the next lower efficiency furnace. In the long run I would have been better getting the lower efficiency and use the Nest thermostat

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was okay. I don't really know how to use it and the tech lady on the phone wasn't very helpful!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance, Remote control

    Rated 5 out of 5 stars

    Nest thermostat is as great as it looks!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We heard good things about the Nest thermostat from 2 separate friends. My wife and I are looking to lower our monthly costs, so we did some research and found that this unit will eventually pay for itself and THEN some, with the power bill savings. Installation was a breeze. I am definitely not an electrician, just an average guy, and I had it installed in probably 15-20 minutes. The electric box plate came in handy, and the included mounting plate looks so nice on our wall, we may not even paint it. The setup was easy, I linked it with our WiFi and then downloaded the app on my phone. After syncing my phone with the thermostat, I can adjust the house temperature from anywhere! This is really nice because there are 3 of us who live in the house, but 1 of us has really odd working hours which vary from day to day. It was always impossible to set a regular schedule on the thermostat and save energy costs. But now, as soon as I know everybody is out of the house I can use my phone to bring the heat down in the winter and start raking in those savings. Then when I'm on my way home in the evening, I can turn the heat up so my house is warm upon my arrival. You can set a minimum low temperature and a maximum high temperature, and the system will automatically switch back and forth between heat and Air Conditioning, to maintain your target temperature. This is handy on those fall days where the temperature is kinda cool but the sun warms your house above the usual temperature. So far I am very impressed with this product. It's aesthetically pleasing and modern-looking. The controls are simple...rotate the dial, and press the face until it clicks. The unit itself even saves energy by turning off the display when you're not in the room, or not moving. The motion sensor turns the display back on as you approach the unit. I highly recommend buying this.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    HVAC

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Nest but having difficulty getting it set up with the radiant floor

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Broke on day one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On the first day of purchase the only button that it has was dented in after few use. This has built in battery that requires charging when low. Get Ecobee 4 instead! no need to recharge battery and skip out on C wiring .

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear about these issues you've experienced with your Nest Learning Thermostat and it's unexpected to hear that the display would be dented as the display is not made of plastic. Additionally, the Nest is designed to charge its internal battery off of the existing HVAC wires without a C wire, so if you're experiencing battery drain issues, then there may be something else causing that to occur. Please reach out to our live support, and we'll be happy to look into this with you.

      Nest.com/help Nest

  • Rated 3 out of 5 stars

    Not the best

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to control. Not easy to run in manual mode.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi TUNDRA, thanks for sharing your experience. We regret to hear that you’re having challenges using the Nest Thermostat.

      We hear you and we’d like to help you the best way possible. In changing the temperature, swipe up and down the right side of Nest Thermostat. To navigate menus, tap the touchbar on the right to open the menu, then you can swipe to change what’s selected, and finally, tap to confirm. If you need further assistance, our support team is always available. You may contact us, and we’d be more than happy to help you here: https://support.google.com/googlenest/gethelp Nest

  • Rated 1 out of 5 stars

    didn't work and customer service was not helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have a working traditional thermostat, i figured i would upgrade to potentially save. i installed and it worked. then i turned it off but instead of stopping, it kept raising the temperature. then researched online to figure out settings then it got to almost 90 degrees when i called customer service and without hesitation, the guy said "it's your system that is broken". i told him that my system wasn't broken 30 mins ago before i installed nest and he said it's your heating system. offered no troubleshooting help just kept saying it's my heating system. i ripped out nest and installed back my basic thermostat and it worked instantly. worst purchase made and worst customer service

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Performance is as desired

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect and serves the purpose. Works fine with HVAC.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for managing climate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only drawback is that it does not send alerts otherwise good thermostat. Does go offline every now and then too.

    I would recommend this to a friend