Customer Ratings & Reviews

We could not get it to work at our house. Unsure if it was a bad one.

The vacuum does well, but doesn’t pick up every drop. Wish it was more powerful.

Overall good but installation was not as easy as the demo shows. Had to do some research

I don’t remember disliking any piece of technology quite as much as these thermostats. When I bought them, I was really excited for their potential. I mean, they are beautiful. But like a vapid trophy spouse, they serve no real purpose and only serve to accelerate my search for a replacement. I actually despise these things with the whole of my being. First - all of the the hype is entirely unwarranted. I don’t see any real benefit from the “smart” or “learning” features of this thermostat. In fact, the complexity only creates issues. Learning? Hah, yeah right. One year in, and i am still adjusting the temp manually all the time. Could I program it? Sure but my old ones were 1/10th of the price and did the same thing. Old school programmables are light years better. Second - connectivity and power issues CONSTANTLY plague my two units. I have two zones, one which is brand new construction. Even with a 24V C wire, the unit constantly disconnects from the wifi and eventually drains. Tomorrow, I will be removing these units and reinstalling my $40 programmables. Then I will gift the Nests to the person who I truly hate most in life, so they can live a frustrating and anxious life in a poorly heated home. It’s a $300 glitter bomb. Stay far, far away from these things and save yourself time, money, and frustration.

It seems simple enough, but it resets itself to what the installer programmed. I even tried updating the programming on my phone and it still resets itself. I know it's an adjustment but it's been a couple of months and it still resets at the weekend. No impressed so far.

Smart thermostat is the way to go, make sure your current furnace is compatible before buying.

This product was supposed to help make my home a "smart" home but purchasing this product was the dumbest thing I could have done. This product was NOT easy to use, it did NOT work at all. For a " third generation" product , i expected to at least be able to easily navigate through the options, easily make selections or even add a simple zipcode for my location. Even the customer service rep from NEST , advised to enter all my info ir to navigate the product menus snd options on my phone instead of the actual touch screen on the unit. I spent an entire day on the phone with multiple customer service reps from NEST. One of them even blamed the faulty operation due to my brand new air conditioner. At the end I did save money, i saved about $300 by returning the product! I would never recommend this product to anyone who wants to save money or have a smart home. Maybe the "fourth generation" will be better.

Followed installation instructions. Device turned on heat but when the fan kicked in the call for heat stopped. Called support. Verdied wiring. Did a reset. Told me to contact hvac specialist. Nope, maybe if YOU paid for the hvac specialist you would fix your product. My advice, if u have a jumper from R to Rc then dont buy this. Its supposed to “detect” whether or not it needs to jump. Guess what?

I suppose this would be great if mine worked. Nest customer support was dookie.

Nest being a round thermostat replacing a rectangular one doesn't work very well.

The cheaper thermostat is beyond horrible so i went back to buy the better thermostat.

So far so good, app is confusing though. Can't adjust through my phone yet

Wish it had a manual mode and didn't always change the temp on you.

We purchased this thermostat for our newly remodeled home. We love the ability to program based on our habits. Intuitive user interface. Works with Alexa too!

So, buying a smart thermostat is for the convenience of being able to use an app anywhere to control the device. Unfortunately the app is offline more than it is online. On tech support they act like it's a new problem, but if you google this problem, it's all over the place. They cant figure out the problem after many calls and even replacement, just in case it was faulty. Even tech support for my router couldnt solve the problem. Now I have a 150.00 paperweight.

This little device is awesome! It makes life so convenient especially at night

Fairly expensive investment and I'm still waiting to see the benefits.

Best Buy installed 2 TVs, Sonos Arc, Refrigerator, W&D, and 3 Nest. As recommended, got the Total Tech Membership. All was great until the Nest were installed (TV and appliance installers were great! Nest installer Ralph damaged 2 of my 3 units. They are not working, period! We are now waiting until Wed to get the 2 units repaired. 5 days it will be without AC in 66% of my brand new house. My wife and I are very mad! If you are installing Nest and Ralph shows up, tell him you changed your mind. Trust me. He has no clue what he is doing!

Hard to use and it doesn't always do what you want it to. Can be dangerous if you have pets at home. Needs to have more and simpler instruction. I resorted to u-tube, In warm climates it may be self defeating taking longer to cool down than to maintain

The thermostat won’t hold a charge. My home is 90 degrees inside