Customer Ratings & Reviews

Alexa integration is rudimentary at best Letting it “learn” does not work well at all. It “learns setpoints never used and then adjusts temperature with idiotic settings. No savings recognized

The guys or gals that come to fix the new products i bought have no authority to request a new product if the system sold was bad due to equipment or installation

I receive notify the package was delivery on my name which I didn’t order. It was belonging to lady with her address in Ohio. I’m from California. Actually I haven’t got her package. Strange use my name on her address. Is that confuse you?

While Nest products have been great for me thus far this item would not work in my home making it a poor purchase. Even after contacting Nest and them giving me another one it continued to drain the battery and not work with my WiFi. Even tried new service and router.

Much trouble to operate and troubleshoot, and, getting a replacement battery seems to be problematic. This thermostat lasted less than two years, before its internally-rechargeable battery became so weak that the device could no longer connect to WiFi. NOT recommended. I did just buy a second one, but only because we are experiencing this Christmas week 2022 arctic blast, making it necessary to act quickly.

I would not recommend Nest thermostat. I found it clumsy to program. Not capable of sending alerts of any kind. Limited capabilities. I will return mine if possible and get a Honeywell to pair up with a Smart Things hub. All types of alerts are available... and can be programmed easily.

I did not purchase this item. Somebody else purchased it under my account with my credit card. I wish I wasn’t getting these surveys. Especially about this product that I did not purchase. It gave me the biggest headache of my life.

I threw this fancy piece of equipment in the garage because it doesn’t deserve disposal into a waste bin. No words describe garbage sold to a gullible proletariat. Stay away and join any class action suits you encounter

As a learning thermostat, the Nest is a great option. It does learn and help you with a variety of schedules. Being able to remotely control the settings help when you forget to reduce your bill when you go on vacation! However, the battery is a PAIN. If you have a C wire, you're fine. If you do not, you likely will not get enough power to your Nest from time to time. GOOGLE - PLEASE FOR THE LOVE OF ALL TECH ADD A BATTERY LIFE INDICATOR EVEN WHEN ONLINE. USB charging is an option, but it will not run your heating/cooling while charging unless you have a really interesting setup to force it to. Going to look into the new C Wire "adapter" to see if that helps. NOTE FOR NORTHERNERS - you will have to remove your AC wire for Nest to work below 0 as AC units typically disable themselves at these crazy temps.

Nest thermostats cycle the AC to get its power. This results in the AC compressor to come on every 5 minutes or so. This will result in excessive wear and tear on the system. Nest needs to come up with a better way to get its power.

This product is supposed to be easy to install and use. Even Best Buy tech could not figure it out twice. Nest tech just gave up and said to return it.

first installer could not figure out how to connect it, 2nd person told me it was not compatible with my AC

Said it didn’t Ned to have a c wire but my electrician was still not able to install 15 day return policy is ridiculous when you need someone to install it.

It never actually worked. When we finally got to installed never work an since we are senior people we buy it in advance that way when my son came to visit and install the warranty expired.

There is not much I can write that has not been already said. I purchased Nest to replace what I thought was a failed thermostat and it turned out to be something else wrong, but we kept the Nest anyway because it really changed how we manage temperature in our house. Programming the 10 year old "smart" Honeywell thermostat required some sort of college degree I didn't possess so we were fiddling with it daily. Along comes Nest and managing temperatures and times is a breeze. Install took less than 10 minutes. We looked at Nest daily for the first week and now, 2 months later, we haven't looked at it in probably 4 or 5 weeks: it just works. I can think of no better accolade than "it just works".

I LOVED this product while it was working. BUT It stopped working after a few months. Google said it was under warranty but never resolved my case for shipping and they are impossible to contact

Only get this if you don't mind the chance that an electrical surge will turn off the thermostats ability to be controlled by apps.... So if you're away from home and it's below freezing.....you may come home to an ice box!

These thermostats cannot average the temp with the sensors.

Couldn’t get it to work - called HVAC company and they said they always had issues with it. Ended up returning it and going with Ecobee, which we’re very happy with

Not accurate reading on the app, have to guess if the temperature is low