Customer Ratings & Reviews

Excellent installation instructions. Everything you need except the tools. Looks great and easy to use. Very well designed. I'm not sure I believe all the hype about how much energy costs you save - after all it's just a programmable thermostat that happens to be capable of remote programability. Time will tell...

Installation was simple. I love that I can change the temperature of my home before I get their. Finally, it saves me money!

Beautifully designed and takes all the effort out of managing your home's heating and cooling. Pros: great design, can modify settings over the app in and outside the house, super easy setup. Cons: wish it worked with Apple HomeKit. This would tie it into the smart home ecosystem better.

The Nest is the “Best” thermostat. Easy to use. Like how it lights up when i walk into the room. Like how I can use my phone to adjust the tempiture.

Works great, easy to install. This was a replacement for existing Nest with a dead battery. (Google/Nest doesn’t tell you about the battery which only an electrical engineer can replace)

Bought the Nest about two weeks ago. Installation was easy. It all went well for about a week, then it started throwing the "E74" code - no power to Rh. I called technical support and we went through an extended (60 minutes) trouble shooting process, swapping almost every connection, to isolate the issue determine if something was wrong with my (3 month old) HVAC system... Off course everything was fine with my AC/Heating system. During troubleshooting, the Nest magically started working again. We were puzzled why it stopped working, and equally puzzled why it started working. Anyway, technical support (very nice but puzzled guy) claimed it must have been a loose connection. A day later, my wife called to say the issue had resurfaced with the Nest. So while heading back home from work, I called ahead to Nest technical support, because is does take some time to get them. Upon reaching home, with Nest now on the phone, the system began working (without us starting the troubleshooting). The tech support lady claimed there might be a small break in one of my wires, which i didn't necessarily agree with because why then would it work intermittently? The next day, while out, the dreaded E74 issue came back again and showed on my wife's phone. When we got home i got my multimeter to test the power to the wires, and everything was fine with the wires. Put the Nest back on, and it showed no power. Obviously something was wrong on the Nest end. We called Nest again and another technical support staff (sounded like he was half asleep) wanted to walk me through the same 45 minute procedure we went through the first time to try and check to see if my heating system was working or my house had a wiring issue. I asked him if he read the history; he went back, started reading, then came back wanting to do the same thing - play musical chair with the wires. I got frustrated, my two year old was getting cold, so I went back for my old thermostat (Nest tech support, did tell me not to toss it just yet)...and I reinstalled it. My heat worked immediately - and no issue with power to wires. I have had continuous heat since then. I am guessing the Nest unit was messing up - but it didnt seem as if Nest wanted to accept that this is the case; they ....OR nest has compatibility issues with heating systems that uses high efficiency variable blower speeds or staged heating (although they say it accommodate up to three stage systems. Again...its good when it worked. Maybe it needs a bit more work.

This has been a great product. It took a little longer to set up than expected (1 hour), but Nest has the best tech support of any company I have ever dealt with. They actually speak native English, you don't sit on hold forever, they know what they are talking about and they genuinely want to help and will stay on the phone until you get it figured out. Once set up it works perfectly and has revolutionized our system. I am certain the Nest paid for itself in the first year we owned it and we have had it for 3 years (yes, this review is a bit late, but better late than never!). Not a single malfunction in 3 years. When I installed a new zone board I had to reprogram but tech support was there to help again. I highly recommend this product.

The product was very easy to install and very simple to use. I have had it for a little under 4 months and it has reduced my cooling and heating bill moderately. savings about $18.00 a month.

This thermostat does all that it promises and after using it for almost a year, I've yet to find any negatives or downsides. The ability to program itself did not seem all that useful at first because I never programmed my old thermostat, however, the thermostat intuitively learned our family's heating/cooling habits and, through the monthly reports, motivated me to be more efficient with my heating and AC use. The ability to turn off the system remotely or turn on the AC before coming back from out of town is a valuable feature that would justify the purchase on it's own. I honestly can't imagine going back to a conventional thermostat after using this.

Replaced a 15 year old standard thermostat. Instructions from website were easy to follow plus the sticker tags for the wires made it simple to figure out where they were to be installed in the Nest thermostat. After that it was a simple snap-in of the unit and configuration with the iOS app. WiFi connection etc went without a hitch and then the auto set up of the thermostat itself was pretty straightforward by just following the prompts on the Nest screen. Been using it for several months now and our electric bill has definitely gone down!

As a huge Google fan, I'll say for the most part I'm pleased with this product. The features and app are very well thought out. This thermostat is really cool, and easy to use. Looks great, feels solid, and add cool factor to a typically dull item. My biggest complaint is how easily the screen is finley scratched. Right after installing it, I wiped it down with a clean microfiber cloth and the screen was instantly covered in micro scratches. Not something I expect from a 250 dollar thermostat. Even the cheapest cellphones on the market have corning's glass that doesn't scratch as easy as this. With it being so easy to scratch, makes me wonder how cheap this thing really is.

I live in the desert, and that means that the AC runs for 9 months of the year. Being able to control my thermostat from my phone means no more turning around half way to work to turn the AC off because I forgot as I was leaving the house. The learning feature is pretty self explanatory, it learns your habits and after a few weeks it's actually pretty acurate. Don't be fooled by the steep price tag (steep considering it's a thermostat) it pays for itself in a few months. Several of my fiends have them and one said it paid off in two months, another said it took about 6 months. But the view is unanimous: it saves money immediately, and even more over the long run.

Like I said in the title the biggest selling point for me was that I don't have to go to the thermostat to change the temperature. It's been a pretty seamless experience. quite happy.

This was super easy to install and we are already loving that we can control the temps via the app(which was also easy to download and utilize). Our previous programmable thermostat only let us program temps by the whole week and weekends. We love that this has the flexibility of programming each day, individually. As stated, I also like the remote access. This will be great for vacations - we can turn it off or very low but still have it at a good temp before walking back in the door. Finally I like that it tells you the outside temp and that it lets you know the temp at which you get the most energy efficiency. Looking forward to the added savings.

Great functioning thermostat that will adapt to your setting habits over time to save you energy in the long run. Very easy to use and easy to set up. Looks great on my wall!

We love the Nest thermostat. We put them in all of our AirBNBs. Specifically this model is our favorite. Others are difficult to use. This one is easy to use and very intuitive. You and your guests will love it.

The Nest thermostat was my first foray into the smart home a few years ago. This is a great product that's simple to use. The best thing is the fact that you can control the temperature from your phone or by using Google Home or Alexa. No longer do I have to get up from my couch while watching TV to go to the other room and change the thermostat, I can just tell Google to do it! Other than that, the thermostat also learns your routines so it becomes smart about when to turn on or off. Definitely, a worthwhile investment, especially if your energy company has rebates on it!

I originally bought a Honeywell with color display by could not install due to my system not having a "C" wire. This one installed I just about 10 minutes. Works great!

This device is easy to install, easy to operate, and has a great app interface. I've tried other thermostats, and none compare to the ease nad slick look of the Nest.

I bought this one (and the basic/less expensive one) for my new house which had old thermostats. I've previously used the more basic google nest which didn't require having to have a separate nest app to install. This more expensive one isn't bad. Overall, I believe these smart thermostats are better than the old school ones. The reason I have this one is it was the last one on the shelf, in addition to the cheaper one. I prefer the cheaper one since you can install and use it straight from the google home app. This one you have to get the separate "nest" app, then connect it to your google home app. THEN you can use it from you google home app. Overall, at the end of the day, this has already saved me on my electric bill. My older thermostat just wasn't calibrated correctly, which resulted in the system constantly blowing heat into the house. Installing this I can already see it will pay for itself in a months' time, given the energy consumption of the previous thermostat. If you have some old thermostat, I'd highly suggest these smart thermostats since they have better sensors for determining the temperature, and ease of use from your phone. AND, they could save you alot of money on your electricity bill each month like in my case.