Customer Ratings & Reviews

Best Buy made the ordering of my nest learning product easy and pickup was quick Service person was pleasant.

Quite misleading on setup. Accidentally set it up as a dual fuel with my heat pump. Found my error and fixed it quickly before any damage. Wired the w2 aux to w1.. Heat pump balance and nest sense doesn't show if wired wrong. Just be careful and know if you have a dual or single fuel system. Heat pump with electric aux heat is actually a single source heat.

This was a christmas gift and they really liked it as they have a 2 story house

I travel a lot for work and this has allowed me to save so much money and be energy efficient! Set up is easy and I was able to install myself. The app is great and I love being able to set the temperature I want before I get home.

Updated on 06Dec16 --------------------------------- In mid-November 2016, Nest updated it's software to create a new "eco" mode. I can no longer set my Nest to "away" and rely on it to stay away. No matter what I do, my Nest Protects pick up my cats' motion and turn my Nest thermostat back to home mode. This in turn ruins the energy efficiency benefits of the Nest and reverses the very reason I purchased this product in the first place. This was a HUGE mistake that may end up costing Nest a customer if they can't fix the software. This update broke all my integrations with the rest of my smart home and has caused me a lot of frustration. I want Nest to do what it did before the "improvement." When I set Nest away, I want it to use Eco temperatures and stay away until I, or one of my smart home integrations, change it back to home. Then I want it to run on the schedule it developed. I've spent 2-3 weeks discussing this issue with Nest support and have tried everything they recommended. My settings are correct for what I want to do. I want to keep Nest as part of my smart home, but having to go into the Nest app and change my mode to Eco on top of setting the rest of my home to away is a pain in the butt. Y'all want your 5 star review back? Fix this problem or reverse the software to the version that worked until you can get the new software working properly! Original Review ------------------------- I was skeptical about Nest's claims of energy efficiency when I bought the unit. However, ended up I deciding to give it a try because my energy company was giving a rebate. I'm so glad that I did! First off, I was surprised by how easy it was to install the unit. Not many people seem to know that Nest's customer support will send you customized wiring instructions if you send them a picture of your current thermostat's wires. After that, it was a matter of a screw driver and about 20 mins of work. I immediately started seeing energy savings that translated to an average of $50 off my monthly electricity bill. So far, I've managed to save a total of 1625 kWh of energy in the 3.5 months since I installed the unit. Even better, with the rebate the unit has already paid itself off! No regrets!

Loved the Nest thermostat. Very convenient. Set it and forget it.

It is the best thermostat out there I am convinced. Do you really need it? Probably not you know when you are using too much energy but this helps you see it visually and making meaningful changes instead of ballparking.

This is an awesome device and would recommend it to anyone!

I purchased a 3rd generation open box from eBay.The unit had a bad WiFi chip and bad battery.In fairness the seller did offer free returns.I choose to contact google for the warranty repair.The replacement they sent me had a bad battery and would not function properly.I’m currently on my 3rd nest unit,so far so good.Googles customer service was responsive but I have been struggling with this issue for 3 weeks now.I have a nest 2nd generation which I love which was the reason I choose to buy another.Based on my experience l have to say their quality is suspect at this point.

We love to see our Nest "greet" us when we walk by. The customer service department at Nest is excellent. They are there to help you and answer any of your questions. We're saving $$$$$ too ~ Bonus!

It is so frustrating; my Nest (3rd gen) keeps stopping/delaying in cold whether when you need the heating the most. It takes almost two hours to reach 72F from 65 in the morning. I contacted to tech support, and all they did was rebooting the unit- and of course, that did not solve the problem. I have C vire installed to fix the problem, but it did not help. Still having heater issues because of the thermostat after year. Almost 3 YO technology but they did not have any solution for this. There is no problem with cooling though; it is fine. But with this cost, you would expect a perfect unit. But it is not any better than 50 dollar other brands and waste of money. It is just a cool looking thermostate.

This has been one of the best home items we have installed. We can keep the kids from messing with the settings and we get to save money by keeping the house within our comfort guidelines.

Very convenient. Love that it has a reminder to change the filter on the thermostat and on the app.

Buy this item. There is no reason not to, you can get rebates from almost any energy company, and it will pay for itself with how much it saves you in basically one year.

Most important thing to consider- check your thermostat wiring to confirm how many wires you have (typically 4 or 5). If you do not have a 'common' 5th wire to constantly feed power, the battery will die and no longer take a charge after about 1 year. It claims it will, but not the case; MANY will confirm this. I even tried swapping the battery, but had the same issue of it dying and no longer turning on my furnace. If you have 5 wires, it will constantly feed the power it needs and you should be good. They even have special "add-a-wire" kits to easily convert it to a 5-wire system. I highly recommend you get a 5th wire ran before setting up. Other than this common problem, it's a great product.

Definitely something I didn't need but it is a nice luxury

I purchased this when it was on sale for $200 and with a total rebate of $150. $50 for this device is definitely worth the upgrade even if you don't use any of the "smart" features to be able to turn it off if you forgot to turn it off before leaving your home is worth $50.

Nest - Learning Thermostat - 3rd Generation - Stainless Steel is already paying for itself after the ComEd rebate and energy reduction on my electric bill

Was skeptical about buying this due to the 50/50 reviews, but so far so good. Have yet to receive our first bill so we'll see how it does this winter.

EXCELLENT CUSTOMER SERVICE. THANKS FOR BEING PATIENT AND KNOWLEDGEABLE!