Customer Ratings & Reviews

Installing the thermostat is simple. The ability to control your thermostat from anywhere (even outside your home) makes it very convenient and saves money!

Looks like this is a good purchase and the product can pay for itself within 6 months by saving energy

We have purchased 2 of these and both failed, their warranty replacement failed and we had to purchase 2 new ones. Both of those had to be replaced and both have failed. Not one of the 8 total have not lasted a full calendar year. Google has sent us replacements until the original warranty runs out then they tell us we have to buy a new one. I will no longer be purchasing these thermostats. The hard ware keeps failing.

I bought two of these for my home (downstairs and upstairs). Within 2yrs the first one disconnected from Wifi and wouldn't connect. It's a known issue with the Wifi chip apparently. Google replaced it. Yesterday (a year or two after the first was replaced), the upstairs thermostat no longer connected to Wifi. I contacted tech support after going through the normal troubleshooting and I figured it was the Wifi chip and would need to be replaced. It still remembered the programming that I had manually scheduled and let the tech know that after so many years I couldn't find the receipt. He assured me that using the serial number they could look it up and asked me for it. I had sent all the tech info before I chatted with this tech so I sent it again. He had me go through the same stuff I had already done and told me there was one more step that needed to be done and that was to factory reset it. I let him know that I didn't want to lose my programming and he insisted that I had to do it. I let him know this wouldn't fix the problem and again he insisted..... so I did and lost all my programming. The tech then let me know that my warranty expired several years ago and I could use it manually now that I lost all the programming. I cannot believe the unprofessionalism from the technician and have pulled both Nest thermostats from my home and thrown them away. Absolutely flabbergasted by how I was treated for a known issue with the Wifi chips in these.

I am a very informed consumer. Before I purchase any item for my home, I thoroughly researche it. When I purchased two Google nest thermostats from Amazon, I had the intention of being able to control the temperature at my home while I was away. Google has been a trusted company to me up to this point. I hired a professional HVAC technician to install the device. The units that provided were faulty. I have a zone system and they fried my circuit board. I have spent literally hours on the phone with Google support with no satisfaction or solution. They will not help me with the issue and I am stuck with two malfunctioning Google nest thermostats. And I had to pay for the HVAC technician and to replace Circuit board so that I would have heat. All of this occurred in the middle of a Wisconsin winter. The amount of red tape that Google was having me go through, was ridiculous. They transferred me, they would say that a supervisor would call which they never did, I have yet to reach a resolution on this issue. Do not buy this product

Great product for instant security around the house

Love the product itself but service sucked, everyone seemed to hate there job and life and not helpful

Since I've bought this in 2023, I've had to execute warranty two times. -2 new display heads, and now I have a broken base which is short cycling my AC. This is a massive design flaw. The voltage flickers to the AC after switching from heat to cool. Google stopped providing these bases. Two choices here are - find a used one on EBay or dump it in the garbage. I'll choose the latter. DO NOT BUY this on clearance, parts are limited when you will inevitably need to repair it very soon. Google dropped the ball when purchasing Nest. I won't buy another Google product ever again.

Not recommend, Design beautiful but after while it will start stop connecting to WiFi home network and it will disconnect from any additional sensors if it exist And you cant order thermostat to restart remotely, Battery cant replace Nest advice you to buy another device

Got a nest for Christmas. Just got home from Christmas travels hours from this post and installed the nest. Unit is compatible. I checked multiple sources including the wizard on Nest that facilitates that process and the compatibility was no surprise as my heating/cooling systems are not unique - standard and common units. Upon installation of the nest the unit did not boot. No green blinking light, no red light, nothing. Just a dead unit. Uninstalled the Nest and reinstalled my old thermostat. The old thermostat is working perfectly again. Just like it did before I uninstalled. It. Maybe it works for other folks but between installation, trouble-shooting, and re-installation of the old thermostat. I am now hours into tinkering with a dead Nest. Plus I am now going to spend more of my time taking this thing back to best buy. Don't know about you but I don't have hours in my day. Like everyone, we are busy and this ate up a large chunk of time. I don't have anymore time to waste. Not taking it back for a replacement. Taking it back to get rid of this thing. If you are super busy with work and family responsibilities like me, I would recommend you avoid this product as you could spend time you don't have trying to get someone else's product to work.

Always wanted one so bought one during Thanksgiving sale, installation was fairly easy followed by all the software updates and things like that, it seemed to be running ok. Cold days here so had set it to 72. Heat kicked off and then after few minutes it turned off and it said it had reached the target temperature. I have two other thermometers, one from my old thermostat (with batteries) and other that shows me humidity and they were both showing the house temp to be 69. So I placed these both thermometers very close to the NEST and bump up the temp to 73. NEST comes on and shuts off the air in few minutes. The nest sensor showing that my room temp was 74 and since the target was set at 73, it shut off. At this point, the other two are still showing 69 and 69.5. So I call support, three separate calls on three separate days and then in the end, their supervisor said that is OK for NEST to be off by plus or minus 5F. So basically in winter, when my nest is showing me 72, my actual room temp could be 67F. I so wanted it to work but now its going back and putting my Honeywell back on. The least Nest support could have offered is a replacement.

I thought this would be a good addition to my home but I was wrong. The install was pretty straight forward everything was working and I was glad to see it working. After a few hours i saw it went offline then i started diagnosis only to find out 1 out of 3 people will have this issue that requires extensive work to fix. There is no easy fix everything will require rewiring the device to work.

We tried to install the Nest Dual Learning Smart Thermostat, but found out from Google that our system was not compatible. We would need to buy Nest Learning Smart WiFi Thermostat. Nobody at Best Buy let us know that it would not be compatible. That may have been helpful. So we got the Nest Learning Smart WiFi Thermostat and had it installed, but it did not work so we called Google and found out that it was defective. We tried 2 other Nest Learning Smart WiFi Thermostat and they were considered defective as well by Google. We eventually contacted a Heating and Air Contractor and found out that our furnace is not compatible because it has 2 separate systems, 1 for Heat and 1 for Air. The Heating and Air Contractor installed a programmable thermostat and it was cheaper than the Nest Thermostat.

Being able to adjust the temperatuere anywhere is awesome. However, after only 3 years the unit stopped connecting to my WiFi (which is the Google WiFi system.) Restarted, reset, removed from app then added back, nothing fixed it. For this price I expect a better life from this product and this is completely unacceptable quality.

This was a nice product until google bought nest. App is clunky and theres no home kit with iOS. No quick actions, no favorites, have to manually click into the thermostat every time you want to adjust the temp. Easier to just walk up and change the temp manually which removes the features/benefits that make this better than a traditional thermostat. Doesnt work well with the temp sensors you can buy for $100 for 3 areas. Wish I could just return it and get my money back but its outside the return window. If you own an apple device AVOID this as google UX is horrible. They addeded features for androids but failed to add them to the iOS app.

I had an Ecobee thermostat and it had the occasional cloud issue where it would either log you out of cloud randomly or you'd be told it could not connect due to back-end issues but the Nest worked for all about two weeks and since then it will not detect ANY WiFi networks, which is leading me to believe it's defective. I tried resetting just the settings and then resetting the entire thermostat but when you go to setup the WiFi it doesn't find a single WiFi network which is unusual in an apartment -- especially considering if I go to WiFi on my laptops, it finds over 2 dozen networks almost instantly. Outside of that, devices like the Logitech Harmony remote that are supposed to be able to control it constantly throw error messages that they can't connect so you end of using your phone for the most part. For all of the trouble I would go back to an Ecobee if the Nest wasn't what was pre-installed by the apartment for energy saving credits. Plus Google was late to the game on using room sensors to make sure rooms were heating and cooling to your preference based on occupancy, which Ecobee had from the beginning and it's also HomeKit compatible so you can control it along with all of your other home automation devices from a single Home app that's already pre-installed on your iPhone (not to mention the setup process is as easy as scanning a barcode and going -- trying to enter the name and password for a WiFi network by rotating a circle around is painful, especially when you consider you have to switch keyboards for upper and lowercase and symbols).

I purchased two nest learning thermostats 3rd generation more than 2 years ago. They were great and working fine until they weren't. All of a sudden they're disconnected from the network and failed to find the Wi-Fi network. I have several other gadgets connected to my Google WiFi mesh network, most of them Google products and they are all working fine. I did everything it's suggested on the support page but they are no longer connected to my network and controlled via home or nest app. There are hundreds of the same complaints on the Google forums. Somehow, as soon as the warranty is expired, devices go bad. I don't want to make any accusations but it's fishy that so many products have the same issue all around the same time. I'll just continue using them offline as I'm not going to spend another $400. I'm obviously very disappointed and recommend thinking twice before making a commitment. Keep in mind that you'll be very likely experience the same problems and you'll not be happy then.

I really wanted to like this thermostat , But A right pain in the A There is no way over ride the temperature without it deciding what temperature it believes your house should be at This could take up to several hours for it to decide when it will turn on the heater Google needs to modify their software to allow humans to override the thermostat temperature Since they are the ones paying the gas and electricity bill

The learning system in this thermostst is atrocious and even though it says it lets you “disable” it it does not actually disable it. My first thermostat decided to keep my house heated to 79 degrees, with no consent from me in the app or settings. The second one has decided to set my house to cool to 55 degrees at 4 am every night. These temperatures arent just uncomfortable, theyre bordering danger. Additionally, the wifi app controls work less than 10% of the time. Truly an awful product, i could not be more disappointed. Buy literally anything else, even a 20 dollar themostat.

I have two Nest Thermostats that i purchased and installed in May in my home for two furnace/AC systems we have. Everything was working fine until last week at which time one of the units died. After MANY hours of debugging/resetting and swapping units I determined it was the Nest that had died and after MANY hours on chat with nest support they agreed. After an attempt to have me send my unit back and the send me a replacement we agreed that they would ship the replacement and then have me send the unit back - charging me if I failed to do so. I was to receive an email with confirmation that evening. A week latter and COUNTLESS HOURS on the brain dead support chat later I have no confirmation (although being assured it might be coming) and no next step. Literally every day I have inquired and pleaded my case and each day I get further away. NEST/GOOGLE have hit rock bottom. I am ready to move away and embrace Apple something I thought I would NEVER say. I am a google wifi, pixel 4, nest home, nest thermostat x 2, android developer with Play store apps, etc etc person. What a let down.