Customer Ratings & Reviews

The setup was kind of an awful experience, I was number 70 in the queue on a phone call and I kept dropping me. However, we really like the app with our new thermostat. It was actually easy to install, just annoying that we had been on the phone for 2 hours trying to find out if it was compatible, because that's what the instructions said to do.

We got this nest as an upgrade to the newer model. Im very happy with this model. Very sleek and controls the temp in my home even better.

Why’s not to like? (the price?) They’re sleek, it works with temperature sensors if you want. So it can make a room a specific temperature at a programed time.

Positives: 1) easy installation - took me 20 minutes 2) easy to use app and integration to Google Home 3) routines and learning are simple to configure Negatives: None - product has worked perfectly from the get go

Love this thermostat. Was difficult to match with my AC and almost returned it after two customer service people couldn’t resolve. Then I escalated it and a Supervisor helped resolve the issue. Their support is in the US and the people are trying their best to help. The system is functioning flawlessly and I can control it from any place in the world. Also I got it programmed so it goes high after we are out in the morning and it drops down just before we come back from work and it drops lowest around 3:00 AM just before my wife is getting her hot flashes. Happy customer. Looking into other Nest products. Pricy but will get their smoke detector and the alarm if they drop the price on this one, camera if they drop the monthly price. Pricy but you get what you pay.

We installed ourselves, it’s stylish and has many features. It’s terrific product and connects to internet easily so we can adjust temperature before returning home.

Works great, easy install and the sun block is a nice feature. I like the fact I can see the history and see how this is saving us already. Install was easy.

This is a great thermostat that learned our preferences quickly. Installation was really easy according to my husband. Hopefully it will help us save on our utility bills.

I love the Nest…. Easy setup.. change the temperature from anywhere… the red and blue controls light up to show whether heating or cooling is taking place.

The auto out of home and coming back home doesnt work as well as i wanted it to... but it works sort of. All in all, its a decent thermostat, main thing for me is that it was better than whatever i had installed originally.

It started with a rebate offer from Ameren that intrigued me to try this smart devise. I was a bit nervous with the installation, but after watching several videos I felt I could achieve this on my own with limited knowledge of installing anything. I was amazed at the ease of installation, but did have to call in with a wiring question. I was surprised that someone took the call on a Saturday afternoon and walked me through the wiring. They stayed on the phone until the unit worked properly. They even followed up a few hours later which I really appreciated. The mobile app works perfectly. It does seem to be learning my pattern which will save me a few bucks her and there.

This thermostat learns my habits so well. I never have to change the temperature. When I leave the house it raises the temperature. When I get home it lowers without me moving a muscle.

I got two nest thermostats for my house (upstairs and downstairs). I wanted a thermostat which I can control over an app and cool the house before I come in the evening. It works great and adapts to your schedule. Highly recommended.

Love this thing. easy to install and works perfectly so far. We love the history function and our ability to manage remotely. Also the function that lowers the thermostat when no one is home. Good investment and you wont be sorry

I bought this via the Black Friday deal and so far I'm loving it. I love not having to program it or to remember to drop the temperature when going out for anextended time. Plus I can see how much heat I used and for how long and also when the heat came on. I'm planning to get another for 2nd zone and eventually a 3rd. I've had one issue a few days ago where the display no longer lit up when walking past it. Upon investigating, I noticed the wifi was disconnected and it said low battery. I called tech support and they couldn't understand why since the power readings were on par. They advised to reset the network settings and leave it to see if it would recharge. I did this and it took 24hrs to charge. Hoping this doesn't re occur. It didn't impact hearing which was good. I just had no control over it via the app.

The eco setting is great as it doesn't really keep up with a routine set in alexa. Its easy to use. And looks great

Took less than 10 minutes to install. The house is always comfortable and the heat is running less. I liked it so much upstairs I bought a second for the downstairs zone and got 2 Protects to replace my CO2 and Smoke detectors.

The thermostat works as intended. The learning feature takes time but it is worth it. One doesn't have to keep changing the temperature everyday.

Genius product! Nice look with several selections of trim. Easy to set up once installed. Convenient when you are wanting to remotely turn on air or heat when away and returning home.

Had the first generation Nest in my previous home. Couldn't wait to get one for our new home here in Florida. It is very easy to set up and use and it truly is great being able to control it over an app and any WiFi you're on.