Customer Ratings & Reviews

Works great and easy to install, looks good on the wall.

This is my 2nd Nest 3rd Gen Smart Thermostat. 1st was installed 6 mos ago for our upstairs HVAC zone. I like it well enough to get another for our downstairs HVAC zone. Best lesson learned from 1st Nest: Don't let anyone install a Nest thermo without having a hot (power) wire connected to the Nest otherwise when the Nest's backup battery runs out the Nest will die disabling the HVAC. I had to have an licensed electrician diagnose the problem & run a hot wire to the Nest because the Nest installer did NOT know about the necessity of the hot wire because the Nest worked great once installed...for 30 days, then while we were away from home during winter weather everything shutdown. ! I knew the system was out as monitoring it online indicated so. At anytime, I can check on the Nest using the Nest App. I can also ask Alexa for very limited information like, "what's the temperature in the upstairs mid bedroom?" The App provides much more extensive details and options, i.e. adjusting the temperature. Upstairs is empty-nested, so there's usually no one there to use it, so I haven't had any experience yet with using it's "smart" capabilities. The new one will be smart enabled so it can learn our habits via experience and make adjustment without having to make on-the-spot personal adjustments. I am anxious to see how that works out! Most significant downside: Alexa is not yet sophisticated enough to do all she's asked to do regarding the Nest thermostat...might have to wait for the development of a "Smart Alexa" to be capable of working with a "Smart Nest" thermostat! Regarding the Nest Sensors. I love having the option of determining which of the upstairs rooms need to be comfortable for occupants. The sensors can allow that. Smart suggestion: Check online with your area's gas/electric service provider for rebates for installing Smart Thermostats. I got a $125.00 rebate for my 1st and have application for $100.00 rebate for my 2nd.

Super easy to install & use. We have saved a lot of money!

This thermostat is a great item. It is very easy to use and the app that you download makes it simple to control from your smartphone device. Remember when you purchase this thermostat you must already have low voltage in your home or else you will not be able to install it. Conversion from high to low voltage is very pricey, just a heads up.

My 3rd Nest in 10 years. Hopefully this one lasts longer. Boards failure in my Gen 1. Optical scroll sensor failed in my Gen 2. I was torn between this and the ecobee. Kinda hate that google owns nest now, but familiar platform and features kept me from switching to ecobee. All that aside, this thermostat is simple to install, simple to use, and should save you money.

I bought 2 of these for my place. The install was pretty simple, but the app doesn't seem to like when you install more than one. It took me a few tries to get them to add correctly. This is probably an essential item for any smart home.

While this unit is slightly higher priced than some of the competitors, it does work perfectly and is very easy to install, program and operate. Love the option where it knows when the primary residents leave (Phone needs to be set up) and sets back the thermostat until you return. Scheduling is easy and making adjustments is very user friendly.

I just purchased this and had it installed in my house. I love it! I can change the temperature I. The house On My phone before I come home from work. It saves me from wasting oil heating my house while I’m at work. Very easy to use!

So happy with my Nest thermostat. I was torn on which one I should get but never been happier with my choice. There are so many options to make your settings perfect for you and your lifestyle. The app makes it easy to control everything. I love that when I'm not home or going on vacation I can change everything from the app and save money!

Easy to install. Easy to use. Paired very quickly to the app!

They have an easy install and they look great. The thermostats will automatically adjust to your habits. Most of the time, the play they create works well, sometimes you need to jump onto a computer or mobile device to adjust things. My home has multiple zones, so I didn't need to worry about the competing products that have extra sensors.

Got 3 two for my house one for my mother works like a charm use from my phone set timers etc very easy install took about 10mins

It’s worth the money. Works great. Very easy to install.

I want sure about buying a programable thermostat. I already had one. it was complicated to operate. the nest was so easy to install. even easier to operate. I use my phone to set up my schedule. I've only had it for a few weeks, but I'm very satisfied. I highly recommend this.

The nest was easy to install, looks good and we have noticed a difference in our bill now that we’re a few months into using it. Love being able to control the temperature in our home from our phones.

Easy install, even for a novice. Incredibly smart and intuitive.

The Nest is really easy to install if you're using a single heat / cool source like a heat pump. If you're using a dual-fuel system such as a furnace in combination with a heat pump it takes a little bit more effort to figure out the wiring but you can find the directions on Youtube.

love this Thermostat and all nest products!!! so user friendly and great customer service!!! I love that I can control it from my phone!!!m Thanks Best Buy for your customer service as well...

Easy to install, easy to operate, very sleek looking

This is the second thermostat to add to my home. The first was easy to install, set up and use. This second one was a bit more challenging setting up. Had challenges finding the internet. Four months into use the item totally lost internet connection. It still worked but there was no online controls. Called customer service and spent a good amount of time troubleshooting. It was finally determined it had was faulty. Replacement is on the way.