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Customer reviews

Rating 4.7 out of 5 stars with 16031 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 508 Showing 10,141-10,160 of 16,031 reviews
  • Rated 1 out of 5 stars

    Save yourself money, time and a few headaches

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This comes with a 2 year warranty (unless changed now). My thermostat decided to not turn on the AC anymore or for a brief 20 seconds. The thermostat would then reboot every 1-2 minutes. Unable to hold a charge from its base. I had an HVAC friend come out and explained what the issue is and it needs to be replaced. Google will only accept an invoice with a full written explanation of what is wrong with the device before returning it, or reinstall it to 'troubleshoot' with them. I know the problem, I don't want to reinstall something that won't work. For safety reasons I would suggest the same for you. They would be unable to diagnose anything else even if it were reinstalled. Honeywell was my next purchase since I had no working thermostat. So having to pay for another thermostat while trying to get this resolved makes this even more of a headache. So fair warning to you all. If you want 4 hours with their tech support that still won't fix the situation (awaiting a call back in 24 hours) and their senior tech support person said they will tell me the same thing she is that they won't help me. Save the hassle, get a Honeywell or some other brand that will actually back their products.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Paul, thanks for taking the time to let us know about your experience with the Nest Learning Thermostat, and with our support team. It’s unfortunate to learn that you ran into these issues with your thermostat. We can see how difficult this has been, and this is not the kind of experience we want to share with you.

      We request for your patience as we’re working hard to resolve your issue as soon as we can, and as we may need to verify the issue in order for us to come up with the best course of action. We’ll use your feedback to help us improve on how we handle cases with care and efficiency. If there’s something you wish to add that may help us about your case, please feel free to visit us and share with us your most recent case interaction number here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Allows me to control temperature away from home, and save energy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got incorrect advice the first time any had to come back and get the more expensive model

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Energy Savings!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product and you can use your smart phone to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Having success with the NEST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NEST is a great thermostat. My wife uses her phone to turn it on or off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a quality thermostat, we have been enjoying ours. Easy setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect, like the voice commands and app controlled.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use and saves money

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in Arizona and when I bought my home this was one of my first purchases. It has allowed me to have more control over when and for how long my AC is running even when I’m not home. I know being able to set a schedule has saved me money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing smart thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking device. Saving some money on my electric bill.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect for the Crazy SoCal weather

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend this Thermostat - Easy to install and love the technology

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DIY for practically anyone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grear product, perfect guidlines demostrated on youtube and installed it myself, doing it step by step and properly will take extra time but well worth it for peace of mind and saving money by not paying a Tech come out and charge hundred or so dollars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to install. Only had it one day and so far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A necessity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product will become invaluable to me this winter. This past February my whole house froze when both thermostats malfunctioned when I was away. I am able to monitor my heat now to prevent another disaster.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having battery issues and Nest is not very forthcoming with info, according to my installer. But otherwise great to be able to learn g in and monitor temp.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice thermostat

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice thermostat I am so happy buy this item

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thermostat. I can control everything from my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great thermostat!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommended!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked it so much I got another one for upstairs. It works with my SimpliSafe home security system to set Home and Away status. It works great together!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect thermostat!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased two, one for upstairs and one downstairs. They both perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I wish I had done it earlier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old programmable thermostat was in my entry foyer where sunshine shined on it in the mornings. It thought the whole house was that warm, and didn’t turn the furnace on, making the rest of the house too cold. I replaced it with a Nest thermostat which senses that sunshine is on it and adjusts accordingly - Now the entire house is comfortable.

    I would recommend this to a friend