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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 16029 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the Nest Learning Smart Wifi Thermostat, particularly its ease of use and overall performance. Many appreciate the convenience of remote control via smartphone and the straightforward installation process. The thermostat's design and connectivity also receive positive feedback. However, some customers have reported compatibility issues with their systems and concerns about battery life, while a few desire more intuitive scheduling features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 622 Showing 12,421-12,440 of 16,029 reviews
  • Rated 5 out of 5 stars

    Very cool thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the way it knows when I'm home or away to save me money on heating and cooling. I like the large display. It's like having a new toy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pays for itself in a short time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Energy Efficient Product. Very Easy to install. Should have bought them sooner.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working after 4 months. Horrible support

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the idea of remote control, but after 4 months stopped working. I would give it a ZERO if I could. I will not be buy any more Google hardware. Initially the NEST indicated low battery and started dropping WIFI. Several hours with horrible Google support troubleshooting. Many can't speak English well enough to spell your email address correctly. Even then, they can't make any decisions without putting you on hold while they contact their manager. CSR said my HVAC had an issue and recommended a tech to check it out. Well, thermostat from another system worked fine. Finally they agreed to send a replacement base, but it took 10 days to arrive. With replacement base, the A/C worked, surprise-surprise, but now it would NOT connect to WIFI router nor HOTSPOT, so it too is defective. Great idea, poor execution with support that is of no help. If you are willing to live without A/C or heat for a couple of weeks when your NEST stops working, go for it. If not, then stay away or at least keep your old thermostat handy because you will need it.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, thanks for taking the time to share your feedback. We’re sorry to hear that your experience with Nest Learning Thermostat is less than ideal, and that our support fell short in providing the help you needed. This is definitely not the kind of experience we want our customers to have.

      Your feedback is important to us, and we’d like to help you the best way possible. We may need to escalate your case to our higher level support team, and we're hoping you will contact our support team once more. You can reach out to us using this link: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cost a bit more than i wanted to pay but it is awesome with Alexa ...would recommend..the econ mode is already saving me money :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best thermostat on the market

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this device it really does save energy. No complaints at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best thing I could have done for my house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best thing I could have done for my house as far as energy efficiency goes as well as controlling it as I'm off on the road

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. Highly recommend. Won’t disappoint saves energy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this item in the eco mode. I’m always trying to save money on bills. This item creates a graph to show you use for the week.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for cheap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the thermostat during thanksgiving weekend and using it has lead to reduced electric bills. This product is value for money.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    better than my old piece of junk

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great stuff! still not sure if it is actually saving a lot of energy. and not as user-friendly as I would hope. Like, I wanted to block the heating element during the summer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that you can control everything through your phone and make schedules on when to turn on air and heat. I haven't used it enough to see if im really saving on my bill each month but the convenience of being able to control the thermostat while on vacation or just away from your home is one of the major reasons I purchased this and is a great feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great thermostat

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Store delivered product at time. Good product that me permit control the expenses for power electric

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for efficiency

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already have a Nest thermostat so I got this for my mom. It's great for her as she can control it with her Amazon Echo Show.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Thermostat You Can Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest makes the best thermostat hands down. Easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very easy to install.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Followed the instructions and installed myself. I'm not impressed with the smart learning feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what they asked for. This helped them get their smart home started.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a/c guy wire it when they installed new unit, syncing the app to nest took a couple try’s, it’s working fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had ecobee three for two years. Heard great things about best! Just wish it was compatible to SmartHub from smart things!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an issue getting my Nest Gen3 wired to my AC correctly. Nest support was able to help me fix the problem quickly, even on a Sunday evening.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Learning to make it learn...

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my thermostat, but one of the issues i'm having is that I had to do quite a bit of research, and even call in tech support, to get my device to actually start learning. Apparently, this is not the norm, but after doing a full reset and altering some settings, I was able to get it to learn. I still have issues with it auto adjusting the temperature every night, but most night, it gets it right.

    I would recommend this to a friend