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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 16029 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the Nest Learning Smart Wifi Thermostat, particularly its ease of use and overall performance. Many appreciate the convenience of remote control via smartphone and the straightforward installation process. The thermostat's design and connectivity also receive positive feedback. However, some customers have reported compatibility issues with their systems and concerns about battery life, while a few desire more intuitive scheduling features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 632 Showing 12,621-12,640 of 16,029 reviews
  • Rated 5 out of 5 stars

    Absolutley as advertised and more.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pairing the Nest with my Google home has been fantastic! I can't wait to see the savings it brings in the heat of the summer!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A mind of its own

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the idea, but the execution is poor. I had an earlier version and I liked it, but I think this one suffers from trying to do too much. It seems to have a mind of its own. It will seemingly randomly turn the thermostat up, even when we are home, so it gets hot in the summer time. It is almost like a nanny saying I don't care what you want, I want it to be something else. I DO want to conserve energy, but this thermostat goes places I never knew or intended it to go.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Wayne, thanks for sharing your review. We're sorry to learn that your Nest Learning Thermostat would change the temperature by itself. This is not the experience we want you to have. There is a way for you to use the Nest Learning Thermostat as a traditional programmable thermostat so it will not change on its own.

      First you’ll need to turn off Auto-Schedule learning and give it a manual schedule by either deleting its existing schedule or editing it to your liking. To know more on how to do this you can check this link: https://support.google.com/googlenest/answer/9209007

      And if you need help with any troubleshooting you can reach our support team through this link: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Black friday scrore

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install, so far i like how detailed the savings are

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest is a real good thermostat that is adjusting even when we forget to change the temperature.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has alotnof features some good and some bad and had to fight with it to keep up with my AC cause it would wanna change the temp on its on because of the built in AI

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have for every home

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always purchased Nest thermostats anywhere I’ve lived. So easy and reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best thermostat in the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it love it love it!! It manages my heating bill so far so good. I feel my home warmer but not with a high heating bill.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loveeee that we can lock it and no one is able to change the thermostat without the code

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install. Looks nice and is accurate. Love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for home management

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nests are are great way to manage the temp in your home to become more energy efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thumbs up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that I can control it from my phone when I am not home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connected, smart and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who can ask for anything more?? Our second Nest thermostat, but our first third-gen, the product is at the top of our recommendation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, even easier to use. Great purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and set up!! We install both thermostat and programmed them in less then 2 hrs!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Energy saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this thermostat to replace an old 17yr old one and I was able to get it up running in about 30-45 mins.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help to reduce energy cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have seen a difference in energy usage even though weather has turned HOT. Am sure I will see a difference in energy bill.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have had this installed for few months and definitely made a difference in my bill. It's basically already payed for itself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic Thermostat for the energy conscious, especially for travlers it has the ability to be set from a smart phone

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst product ever!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told by Best Buy and Google this would work great with my new heater/AC and heat pump, the unit did work, it is just after installing it my power consumption went from around 1300kVA to over 5000kVA and bill went from an average of 140 a month to 550 per month. I called Google support when I received my first power bill and it was so high, they checked all the settings, had me change some things and said it should be good, next month it was even higher, called again, had me change some things and said it should be fine now. Got my next electrical bill, was the highest ever and most usage ever, called again, pretty disgruntled at this point as this device that was supposed to save energy and money had now costed me over 1200 dollars in electrical bills and insane usage, I spent 6 hours on chat with support after which they concluded it was running auxiliary heat and my heat pump at the same time and that it was not compatible....this after 3 months, obviously I wasn't happy. I thought ok well how do i return the device, this was the best part, sorry sir you can't return the device, completely ridiculous, I had a documented case going back to the first month, I was told it was compatible over and over and their decision is too bad. Needless to say, I'm done buying any Nest or Google products period.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Nest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Integrates excellent with our Vivint security system. Able to control with Alexa. Love the monthly usage reports. Great product!

    I would recommend this to a friend