Customer Ratings & Reviews

My advice is if it doesn't work the first time you install it following the nest instructions, call the technicians at Nest immediately. They can usually figure out what is wrong and how to fix it quickly. HVAC systems are all different, so it can be a bit daunting. Otherwise, really great product, love the app and the "smart" features.

Love the way it works and shows you your history. Have since bought an Amazon Echo, works with voice commands. Easy install!

I have had the Neat thermostat installed for a few weeks now and absolutely love it. Super easy to install, and the app is near perfect. Intuitive and easy to set schedules which helps to save money on AC costs.

We love this style of thermostat for the easy of being able control it from anywhere at home or on the street. We have one for every A/C unit in the house.

I love waking up and telling Google to warm up the house before I get up. Also nice to have the capability when I'm not home. Great for weekend rentals.

This is great for my mother because it is easy to use and she has all options to control her thermostat, whether it be to turn the dial, use the app, or command Alexa to do her bidding.

If I had to do it all over again, I probably would have gone with the ecobee 3. Here is my story. After purchasing the thermostat from a nearby Best Buy store, I contacted Nest tech support to verify the proper connections were made. After they asked me a few questions, they direct emailed me a diagram, and it was followed to the letter, The system appeared to be working, but had a problem getting consistent cold air - the heat was also engaging when it wasn't supposed to (the outside temps were in the 90s). I called tech support, and they said the base plate that is mounted to the wall must be faulty. I was one day outside of Best Buy's return policy, so they sent me a new base plate at no charge. I still had the same problem. I had a qualified AC tech come out to the house the tell me the diagram from Nest had the wires hooked up incorrectly. I was a little disappointed this was not found on initial contact through the chat support nor on the one hour follow up phone call I had to make. I also wish it had Home Kit support through my Apple products. I would recommend to a friend, but would add a word of caution with proper connection to their system.

Set up was easy, works incredibly. Has already saved me so much.

So easy to use, set it up on your phone, tablet, or the nest itself. Screw driver comes inside the box with instructions and you can watch videos on your phone if you need more assistance. Great set up!

Easy set up. Installation was a breeze with no customer support needed.

Amazing purchase with Best Buy, I am usually buy their products and always got a very good customer services. The quality of the products is the best I can take for that price. Thank you to all the team of Best Buy Hialeah.

Wish it worked direct with home kit. Had to use the shortcut with therm app and sometime it work and sometime it don’t.Other than that, its very nice.

I have a Nest v1, v2, and v3. This review is for the V3. It pretty much does the same as the other versions, but is compatible with more things and has a much better screen. I use this with IFTTT and many other home automation products, and it works very well. Onyl reason it is not 5 stars is because they do not make remote sensors as with Ecobee.

Just purchased this today and it was so easy to install. I guess time will tell on how much I enjoy it; but so far it is great!

It’s very easy to install, we ended up buying two of them one for upstairs and one for downstairs… Love having the app on my phone to control the thermostat at any place in my House .....

Remotely accessible, sleek looks, easy to follow installation instructions, and best of all, how it can save you monies!

So far I am loving the gen 3 thermostat. I only use mine for heat therefore do not get the full use out of it but still love the app feature and the ease of use.

this product is great. we can control our temperature without being in the room. The greatest though is that we got on sale. We are still learning about it, but so far we are happy with our product.

We have two HVAC units and one was already on Nest for a year. Glad this was on sale for Black Friday so I can change the other unit and get to control both remotely now.

I was hesitant to spend $250 on a thermostat but I'm glad I did. This product has some great features including the ability to lock it so the kids can't change it and the ability to adjust it from your phone.