Customer Ratings & Reviews

We likely would have gone for the 2nd generation and skipped the added cost for a "learning" tstat. Easy to use, looks good, but we had to by-pass the "learning" aspect which over and under cooled for us.

Be patient while you figure out how it works. Once you get it set, it works great.

I give this product one star for the first item, which was ultimately resolved by a second unit. If I could give negative stars for Nest as a company, I would give them a -10. If you keep reading, you may not want to purchase this item in the first place. **Warning: It is long, but trust me... you want to read it!** I bought two of these for both zones in my home. One worked flawlessly and calibrated itself within minutes. The other one, however took more than an hour to calibrate, which after calling Nest Support, they claimed was normal since they verified it was wired properly. Something, however told me that it wasn't normal, but I accepted the word of the expert on the phone. Eventually it calibrated and started blowing warm air like it was supposed to since it was winter. It seemed to take a little longer than normal to reach a warm temperature and we noticed it would turn on for what seemed like no reason, but thought it just must be a super sensitive product that would keep the air temp. precisely where it should be, so we ignored that as well. As the seasons changed and we got hit with a particularly warm spell early in the Mid-Atlantic, the A/C never turned on. In fact it was still blowing warm air even though it said it was "cooling". I tried trouble shooting and eventually went through the entire set-up procedure again to no avail. I called Nest Support and the woman on the phone was very pleasant, but told me to disconnect a wire that the previous agent had told me was installed properly. She also told me to leave this wire disconnected since it caused the unit to begin to blow cold air as it should. Okay, I will once again accept the advice of the "expert" and do as I'm instructed even though it goes against that gut feeling that it was wrong. I was just thankful to have cold air again. The next day I go to work and get a call from my neighbor telling me that my A/C unit is making strange loud noises. When I get home, I hear the crazy sounds coming from my unit and the upstairs is hot. Really hot! Immediately shut it off and don't bother calling Nest at this point. I get a real A/C tech over to check my system. He tells me that my Nest was sending too much voltage to the unit and fried my "contactor" which switches between hot and cold. He replaced that part, put the Nest back on line and wouldn't you know....same issue occurs. He removes the Nest, puts a different thermostat on (also a learning system) and it worked perfectly. Then to show he wasn't trying to sell me anything, he took that down and put my ORIGINAL thermostat back up and again it worked perfectly. He told me I was lucky because a few more hours of use could have completely destroyed my A/C unit, then I would be looking at several thousand dollars to replace it. I explained all of this to Nest Support and finally they agreed to send me a replacement Nest since I still wanted to use their product. A few days later I received it, installed it and it calibrated itself in less than 10 minutes. Surprise, surprise. AND it worked right the first time. So what would you do if you had this happen to you and your gut, your technician and the experiences all pointed to Nest damaging your A/C unit? Right! You would call them and request that they pay for the replacement part. You might even demand that they pay for the labor and appointment fee as well. I didn't though. I only asked them to pay for the part! A $165 part. That's it. Here is where the trouble really gets stupid and frustrating. This whole thing started in April. I was put on hold, promised call backs, transferred to multiple "specialists", ignored, insulted by argumentative language and then ultimately dropped from their radar all the while thinking I was getting somewhere. Two days ago on June 22, I could take no more and called and demanded to have the issue resolved immediately. I was not going to be promised a call back or to leave a message. After being transferred and hung up on, eventually I reach another "specialist". ONE HOUR LATER.... I was told my request was denied. Then she argued with me for requesting them to take another look and gave her the WHOLE story again. She said and I quote, "Ma'am, if you want me to submit this to our senior management again, it will be denied". Enough. I give up. The Nest was defective and damaged my unit. That is 100% clear, honest and factual and even Nest knows this because they gave me a new unit. Nest support is garbage and will NOT support you when they are at fault. Buyer beware for sure! Do yourself a favor and ask technicians first if they have any issues with them before you trust your very expensive A/C unit to this thermostat. You will be surprised. What they don't tell you is it is NOT always compatible with your unit. You will NOT know this unless you ask them. Then they will reluctantly tell you. Good luck and you have been warned!

Don' look Any further. This is in fact the thermostat you are looking for. Great product bought at a great discount offered at Best Buy.

I am truly bummed out - I had high hopes for this but after hours and hours on the phone with Verizon / Frontier Fios tech support and NEST support and even putting them on speaker phone with each other, it turns out we have a NON COMPATIBLE ROUTER!!! Turns out there are other non compatible routers out there too. We both work at home and the Nest after a month still hasn't learned we like it to be 77-78 in the afternoon, but around 3:30 it decides to make it 80 degrees. Going to sell it on E-Bay and buy just a programmable (non connected) unit.

Pretty neat product. Never really thought all of the features it had would work but they do.

Simple to install and program, with a sleek form factor. Download the app and control from your phone. Easy. Top complaint would be the auto-learning features don't always pick up what's actually going on with usage needs, so you'll need to remember to check your app and set your Nest to "Away" for it to enter eco mode. Other minor grievance would be fan controls; the fan can only be set in hour increments and can't be pre-programmed, but that's just an interest in generating some white noise (and there are other ways to accomplish that).

This thermostat is awesome and Best Buy Customer Service matched a lower price as well. Was easy to set up and wire

The Nest thermostat is a wonderful item to add to a home. It offers control at your fingertips, even when not at home.

This is a sharp looking and practical thermostat. It takes a bit getting used to for the learning feature to get it right. I mostly like the fact that I can connect it to my Google Home and control it with my voice.

It works good I believe. The ac is not working right but that could be just hooked up wrong. Going to investigate later.

This worked perfectly as just a plug and play replacement for my existing thermostat! Amazing features

The nest thermostat is great for tech savvy home owners. Helps with scheduling and can be accessed from mobile devices.

This is a great product. It's so easy to use and it has lowered my electric bill a lot.

Loved the idea to manage my furnace but it didn't work with our GEO furnace so needed to return it.

User friendly. Easy set up. Love the app. The app feature makes it easy when you leave and forget to turn your thermostat down.

This Nest is so intuitive.. I am Amazed at how much info is acquired and shared through this Lil Dial.. Looks Great too!!!

I've always wanted one of these, but just never got around to getting one. I recently put in new central air conditioning at my sister's house and decided to finally get one. It is such a nice thing to have, now the central air will no longer be on unnecessarily and it is just a great feeling to have control over it from where ever you are. I loved it so much that I added two more E versions and I plan on getting 1 more to complete every zone in the house.

We highly recommend the Nest Thermostat. It is easy to control using the app as well as through our Google home speaker.

No more fighting with the hubby over the tempature! Get accurate climate info and have control on your phone. Love it!