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Customer reviews

Rating 4.7 out of 5 stars with 16029 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers find value in the Nest Learning Smart Wifi Thermostat's ease of use, overall performance, and remote control capabilities. Many appreciate the straightforward installation process and elegant design. However, some customers have reported compatibility issues with certain systems, while others have expressed concerns about battery life and fan control. A few users also desire a more intuitive scheduling interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 552 Showing 11,021-11,040 of 16,029 reviews
  • Rated 5 out of 5 stars

    Smart thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price, good quality. Order online and arrived faster than expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great thermostat I am happy to report that the Nest Thermostat now has a number of options for the Farsight feature, including to display the current room temperature, which I wanted, and to display the weather outside (downloaded from the internet), which is very cool indeed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Little Learning, but Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been looking to get a smart thermostat for quite some time and finally decided on the Nest. Once I got everything hooked up, it took a little time to figure everything out, but now it's working without a hitch. One issue was that we did not have a common wire on the old, cheap thermostat. When it is very cold out, the voltage doesn't seem to pick up on the wiring setup. I'm planning to eventually have a common wire run so that the power voltage is constant and that SHOULD fix the issue. Otherwise, I love being able to make adjustments from my phone, whether away from home or even from my bed without getting up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good smart thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with our new A/C unit. Wasn't difficult to setup via the Nest app and add additional temperature sensors. Not able to compare to other smart thermostats as this is the first we've had. Seems pretty great so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than 2nd Gen.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has been enhanced with better visibility from across the room. It is more sensitive to movement around the device. Well worth the money. I have 2nd Gen for upstairs, but 3rd Gen on main floor - well worth the upgrade.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Keeps going offline

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good in theory but the thing keeps going offline. I bought 2 one for the downstairs and one for the upstairs same issue with both. So frustrating. Can never connect when away form home. I will be replacing maybe try the ecobee

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, TechMan. Thanks for posting your feedback on the Nest Learning Thermostats. It’s unfortunate to hear about your experience with their connectivity, and we understand your decision to replace them. We’d like an opportunity to investigate whether this issue is caused by the devices, network, or other environmental factors. Please get in touch with our support team anytime and we’ll do our best to help: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Smart heat!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like this thermostat a lot! It knows to turn on when I come home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation process was not easy. Took my husband 6 hours and he’s usually a very handy guy. The NEST blew a fusz in the house too. After a lot of frustration, we now like it and it seems to have lowered our first monthly bill.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device was easy to install. Can turn heater or off from my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Smart thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been hooked up now several weeks and what a difference its already made. App control on smart phone is extremely nice and easy to use. Cant wait to see what it does for our bill!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome thermostat that saves you money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device! Installation took a little time but otherwise it was easy to use

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Thermostat looks cool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks cool function is ok. Would recommended it...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Thermostat

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Nest thermostat! Best Buy always comes through with the best products and prices.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Love I can use my phone to change the temp.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Radiator + central AC beware

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the style and interface of the nest. But it had two major flaws: - it didn't produce notifications of errors (one of my primary reasons for purchasing) - doesn't work well with dual transformer systems (i have radiant heat and central air) The core for problem 2 seems to be the fancy adaptive power steaing the nest uses. It kept detecting overcurrent issues and disabling itself (when it's -10 outside). It's not the HVAC system, which works just fine. But the nest disabled itself, and did not send me email or push notifications. My only notice was that the house got cold! Spent hours on forums seeing other dual transformer users have similar issues. Too smart for it's own good?

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Tylerlv, it's great to hear that you love Nest Learning Thermostat. We're sorry to hear about the missing notifications and that it's not working well with your dual transformer system.

      We recommend checking if the HVAC monitoring feature is enabled on your Nest Learning Thermostat. Keep in mind that HVAC monitoring is currently available for forced air HVAC systems, which use vents to move air through your house. Radiant systems, which have radiator or in-floor heating, are not eligible for HVAC monitoring as of this time.
      HVAC monitoring is also currently available in the US and parts of Canada. You can manage HVAC monitoring settings with the Home app:
      - Open the Home app > and then tap Settings .
      - Under “Features,” tap Notifications and then Thermostat and then HVAC monitoring and then select your preferred settings.

      Critical alerts feature also let you know about important events, like alert you about the Safety temperature feature that can help ensure that your pipes don't freeze or that your home doesn't become extremely hot even when your thermostat is set to Off or Eco Temperatures. To receive critical alerts from Google Nest, you'll need to turn them on both in General notifications in the Home app and in your phone's settings. To set up critical alerts:
      - Open the Home app > tap Settings > Notifications > General notifications.
      - Turn on critical alerts.
      - Check for a banner at the top of the screen.
      a. If there's a banner that says "Critical alerts are turned off in this device's settings", tap Turn on critical alerts, then follow the steps to complete setup in your phone's settings.
      b. If there's no banner, you're all done.

      In order for us to help you the best way possible, we recommend contacting our support team. We may need to take a much closer look at the issue you are experiencing with your dual transformer system, and figure out what may be causing it. Please do not hesitate to contact our support team here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Nest Learning Thermostat. I love the design and all of the features. It's very easy to control after syncing it with my Google Mini.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does what I expected to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cool looking, also easy to install. Gives u the ability to control the temp vocally or not from anywhere as long as u are connected to the internet!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted one for awhile. Love being able to access it from my phone while out of house. Customer service is good. They give you all the info you need to make sure you can use this product I'm your home. Definitely looking to get another one for upstairs. You won't be disappointed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A game changer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so glad to have purchased Nest. I have a 3 floors town house and 2 thermostats (lower and upper levels). The thermostats talk to each other stabilizing the temperature. Also the auto-away function saves so much energy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Money saver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best purchases I’ve made for our home. Keeps the bill low and house comfortable. Easy to make adjustments from the home. You can customize it to whatever schedule you deem fit. Excellent and must have purchase.

    I would recommend this to a friend