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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 16030 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers find value in the Nest Learning Smart Wifi Thermostat's ease of use, overall performance, and remote control capabilities. Many appreciate the straightforward installation process and elegant design. However, some customers have reported compatibility issues with certain systems, while others have expressed concerns about battery life and fan control. A few users also desire a more intuitive scheduling interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 595 Showing 11,881-11,900 of 16,030 reviews
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are loving this thermostat! With the holidays we haven’t had time to download the app but it’s already remembering our schedules!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awsome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is very easy to use and install. I was able to hook this up in less than 10 min!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The thermostat is awesome, It can let me manager the temperature on my home, save power electric and it recommend me the schedule with the most efficiency energy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Money saver

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The thermostat can sometimes be tricky to figure out but the eco mode is really great and does save you on your bill.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, AshV. Thanks for sharing your review about your Nest Learning Thermostat. We’re glad to hear that you like the Eco mode of the device. We appreciate your feedback and have taken note of it. The Nest Learning Thermostat uses self-programming technology to learn as you heat, calculating what times of the day you prefer it to be warmer or cooler. Visit this link to learn more: https://support.google.com/googlenest/answer/9247510

      If you have additional inquiries, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest Nest

  • Rated 5 out of 5 stars

    Easy and useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and setup, wifi capabilities useful and looks good in the room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MUST BUY.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must buy for any smart home. Great way to control any HVAC or heating system. A must buy if you want to save on the energy bill.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed. Worked fairly well with old furnace. Had initial difficulties getting the humidifier to work. Later replaced furnace with a Carrier product. Installers could not get to work with Nest until spending hours on phone with support. A month later furnace started turning off and on. Diagnosed as problem with Nest Thermostat. Ended up buying an Ecobee and now all works fine.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, CharlesW. It’s unfortunate to hear about your experience with the Nest Learning Thermostat. We can imagine how hard you tried, and we’re sorry for the inconvenience these issues have caused you. If you find yourself wanting to try the thermostat again in the future, we’d be happy to guide you with checking compatibility all the way through installation and setup here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thermostat is a much needed change to our house. It is already learning our habits, which will hopefully be reflected in future utility bills.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and set up. Very cool looking. Better then traditional thermostats in my opinion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for Control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, works great. We have a wood burning stove so we installed Down the hall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very intuitive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thermostat is a top-notch smart home device. Easy to setup and configure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nest third gen

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have for the home and business this thermostat not only saves me money but keeps my home at the most comfortable level.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase ever!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thermostat is one is my best purchase ever, this is helping save so much money on my gas bill, I can see the difference on my bill. This is a great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seriously worth the price! I love that I can control it from my phone and away from home it’s really a nice touch for our new home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have one of these for my downstairs and ended up loving it so much that I bought one for my upstairs. I researched all of them and the 960 is the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product. Would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would purchase again. Great product, makes controlling the temp in your house easy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mixed Results

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to buy 2. The first one was defective & temp was varying from Heat/Cool settings. Google help line said it had a weird online pattern. Unfortunately, I didn’t buy the second & swap it out until too late to get Best Buy’s full refund.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    thermostat

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loev being able to control through my app and google . I love the smart functionality of the device and how it learns your set temps

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Makes Life Easier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest has helped lower my electrical bill and maintain the temperature from any where. Nest sends monthly emails on based on usage so it really helps be pinch every penny with the electric bill. I love not having to walk all the way to the thermostat to change the temp. Do it just from my phone. I also got a sensor so that the temperature is based out of the room I want to be the coolest.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product easy to install and user friendly!!!!

    I would recommend this to a friend