Customer Ratings & Reviews
- Model:
- T3017US
- SKU:
- 5852329
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers find value in the Nest Learning Smart Wifi Thermostat's ease of use, overall performance, and remote control capabilities. Many appreciate the straightforward installation process and elegant design. However, some customers have reported compatibility issues with certain systems, while others have expressed concerns about battery life and fan control. A few users also desire a more intuitive scheduling interface.
This summary was generated by AI based on customer reviews.
Stopped working after 4 months. Horrible support
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the idea of remote control, but after 4 months stopped working. I would give it a ZERO if I could. I will not be buy any more Google hardware. Initially the NEST indicated low battery and started dropping WIFI. Several hours with horrible Google support troubleshooting. Many can't speak English well enough to spell your email address correctly. Even then, they can't make any decisions without putting you on hold while they contact their manager. CSR said my HVAC had an issue and recommended a tech to check it out. Well, thermostat from another system worked fine. Finally they agreed to send a replacement base, but it took 10 days to arrive. With replacement base, the A/C worked, surprise-surprise, but now it would NOT connect to WIFI router nor HOTSPOT, so it too is defective. Great idea, poor execution with support that is of no help. If you are willing to live without A/C or heat for a couple of weeks when your NEST stops working, go for it. If not, then stay away or at least keep your old thermostat handy because you will need it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for taking the time to share your feedback. We’re sorry to hear that your experience with Nest Learning Thermostat is less than ideal, and that our support fell short in providing the help you needed. This is definitely not the kind of experience we want our customers to have.
Your feedback is important to us, and we’d like to help you the best way possible. We may need to escalate your case to our higher level support team, and we're hoping you will contact our support team once more. You can reach out to us using this link: https://support.google.com/googlenest/gethelp
Great item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a must have item for people using lots of heat. Saves lot of energy. Convenient and a smart device. Really happy that I got it.
I would recommend this to a friendBest thermostat on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this device it really does save energy. No complaints at all.
I would recommend this to a friendGreat thermostat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This hooks up to your phone and can be locked so no one else can change the temp without you knowing.
I would recommend this to a friendGreat thermostat
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very convenient and smart thermostat. You can also link this with other home security systems you may have.
I would recommend this to a friendLove the app,
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing device, the tech is superb! On the fly no worries just use the phone App ! Highly recommended!
I would recommend this to a friendGreat upgrade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not only does it help save energy, the convenience of turning down the a/c with your phone before you get there is amazing.
I would recommend this to a friendAwesome!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best products on the market today! If every company made stuff of this quality and fairly affordable, businesses would boom!
I would recommend this to a friendGreat thermostat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! Looks great and easy to use. No problems so far.
I would recommend this to a friendGreat thermostat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am considering buying a second one.Had a minor problem with my Wi-Fi tech support was extremely knowledgeable to help out with the situation.
I would recommend this to a friendGreat Smart thermostat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is by far the best on the market. It has a learning feature that makes it unique in its own way. Recommend to purchase.
I would recommend this to a friendAmazing Product !!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product so far. Little expensive but got a good deal on it. I recommend this product.
I would recommend this to a friendReview
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Highly recommend. Won’t disappoint saves energy
I would recommend this to a friendSaves lots of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thermostat is the best thing I've ever purchased from my home.
I would recommend this to a friendChristmas gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what they asked for. This helped them get their smart home started.
I would recommend this to a friendLearning to make it learn...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my thermostat, but one of the issues i'm having is that I had to do quite a bit of research, and even call in tech support, to get my device to actually start learning. Apparently, this is not the norm, but after doing a full reset and altering some settings, I was able to get it to learn. I still have issues with it auto adjusting the temperature every night, but most night, it gets it right.
I would recommend this to a friendThermostat is awesome!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It cools down the house when you’re not home and warms up when you arrive at home. Energy efficient, it saves us money!
I would recommend this to a friendI bought 3 of them!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My house is roughly 4000 sq ft and I have 3 zones. I've only had them up and running now for 3 months, but already have seen savings!
I would recommend this to a friendEnergy saving thermostat
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is no doubt that this thermostat has helped me save on my monthly electric bill.
I would recommend this to a friendA good looking thermostat
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd like to see more options on the software side but like it for the style.
I would recommend this to a friend