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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 16029 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers find value in the Nest Learning Smart Wifi Thermostat's ease of use, overall performance, and remote control capabilities. Many appreciate the straightforward installation process and elegant design. However, some customers have reported compatibility issues with certain systems, while others have expressed concerns about battery life and fan control. A few users also desire a more intuitive scheduling interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 677 Showing 13,521-13,540 of 16,029 reviews
  • Rated 5 out of 5 stars

    Savings on utilities

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I would have had it sooner best investment I made

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Wifi Failure after 3 -4 months of use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keep away from it as it seems to keep failing after 3 -4 months. This is my second replacement and both of them have failed. The WiFi just stops working after a few months.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, FazalF. Thank you for sharing your concerns about your Nest Learning Thermostat. We're sorry to hear that you're experiencing some difficulties with your devices when it comes to connectivity. We appreciate your feedback and have taken note of it. It's important to us that we provide you with the best help possible and identify the cause of the connectivity issues you’ve been having with your device. Please reach out to our dedicated team of specialists on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great and easy to program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent thermostat- allows me to efficiently control my environment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the nest on sale plus a free google home mini! Easy to set up

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No/no

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy came out to install- granted i had AC prior to them showing up with my old thermostat. Guy installed The Nest- no air comes out. Ask why - he don’t know. So wanted to leave immediately- i say NO! Advised him to put my old thermostat back in as its work fine which he did and guess what NO AIR!! The installer said he don’t know whats the problem and he not an A/C man. I was disappointed & told him to leave my home. Now i am in the freaken Hot house for over four hours until a real air condition installer comes out. The guy had no problem installing my new NEST - costs me money but its in. With that being said i would only used Best Buy for TV setup!! The Nest itself works fine!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Replacement

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old face died after a year but the new one is going strong with no issues.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Run away from nest

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prolly the only best product that hasn’t completely failed me and works as it should. Switched routers and had to go around and uninstall almost every nest product I had and reinstall everything. Nest as a whole is the worst investment of my life. Save yourself the headache and take any other route to a smart house.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Smart home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t beat the fact that a product pays for itself over time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great thermostat. Easy to setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like that unit connects to so many things like my wife's jawbone and nest connect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great thermostat!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great thermostat for beginners. Very easy to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can’t wait

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these on Black Friday sale and can’t wait to put them in my home.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    perfect if wiring is new

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect for a new house. Had to take back because my wiring is different in my house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Smart technology

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works fine so far. I’m OK with it but for the price I think that it should offer more features and it doesn’t

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Home Device is Superb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love the convenience to control the device from my phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prefect for my home and a lot more efficient than my old one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps make it easy to manage our energy usage. Love the controls via mobile

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the scheduling features and it saves a good amount from your energy bill

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I figured out the Learning function, worked great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This home thermostat is incredible.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saves money after a few months. The product helps save energy costs immediately

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Money well spent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great thermostat. I love being able to control it from anywhere. We were recently out of state and was able to turn it down without being there. Also it knows when you are home and will automatically turn it down.

    I would recommend this to a friend