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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 16029 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers find value in the Nest Learning Smart Wifi Thermostat's ease of use, overall performance, and remote control capabilities. Many appreciate the straightforward installation process and elegant design. However, some customers have reported compatibility issues with certain systems, while others have expressed concerns about battery life and fan control. A few users also desire a more intuitive scheduling interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 687 Showing 13,721-13,740 of 16,029 reviews
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A gift for our daughter in her new home. She has sensors in each room and can adjust temperatures from her phone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Easy Installation; Nightmare Set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two of these, one for each floor. I set each one up in 15 minutes, and I have spent hours trying to get it them to work. They lose battery charge in about 3 hours; they turn the AC on and off every few minutes without cooling the house. The message says it'll take 2+ hours to cool the house. I've read everything on the issues, and the solutions are not simple, and according to reviews you can sit on hold with their customer service forever. I checked prior to purchasing that they would work with my AC. Not so. I am beyond livid, as now I have to call an electrician, and it is 104' tomorrow.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear you're experiencing these issues after installing two Nest Learning Thermostats in your home. From what you're describing it sounds like you may need to have common wires installed to prevent the behavior you're seeing. In most cases, Nest thermostats can charge their built-in battery using your system’s heating and cooling wires. But in a small number of situations you may need to connect a common or C wire to deliver enough consistent power to your thermostat.

      You can learn more about this in the following articles:

      https://nest.com/support/article/When-Nest-needs-a-common-C-wire

      https://nest.com/support/article/Troubleshooting-strange-heating-and-cooling-behaviors

      For further assistance please reach out to our support team so that we can help.

      nest.com/help Nest

  • Rated 5 out of 5 stars

    Easy to install, convenient and energy saving

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and we got a rebate from our electric company. Especially convenient when we travel and can monitor and control when we're away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keeps house cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saves money on electricity by being able to program it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart is getting smarter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this at every home we build, remodel. People simply love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install, simple user interface and intuitive controls.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad to have this device. Makes it easy to know we exactly how cold or hot it is an have more programmable features that a traditional thermostat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving my smart home and this thermostat is part of that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but takes a little time to learn how to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but takes a little time to learn how to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so simple to set up. Had it installed by heater guy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Energy bill reducer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, got the rebate as well from energy firm

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Addition to the Smart Home Experience

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing has worked phenomenally. However, it's not perfect. I believe the self learning definitely has room to improve. For instance, if you start turning down the AC at night for a few nights but suddenly stop doing it, it will continue that learned behavior even after many nights of readjusting it over and over again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works fantastic saves money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fact I can control this thermostat from anywhere. Knows when no one is home and cuts back the home temperature automatically. Extremely easy to setup! Very easy to mount on the wall. I highly recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy to install and even easier to use! The thermostat programmed itself to my heating/cooling system! It's learning how I control the temperature in my house and it works great from my phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just Get One

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, saving money. Would buy again. Just Get One

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas present. They loved it, I would recommend it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I loved the concept of this and using it with Alexa. The reality is that it's easier to walk over and change it than remember the correct wording for alexa. It also doesn't seem that "smart". It's like 75 when we get home from work and we have to adjust it to 70 ourselves. We've had it since dec so 1.5 months later it should alrdy recognize the pattern. I know we aren't using it to its full potential/ but those are a few gripes I have I guess.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an electrician install, Love the learning system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got the correct Epson Ink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Best Buy sent me the correct shipment in a timely fashion.

    I would recommend this to a friend