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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 16029 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers find value in the Nest Learning Smart Wifi Thermostat's ease of use, overall performance, and remote control capabilities. Many appreciate the straightforward installation process and elegant design. However, some customers have reported compatibility issues with certain systems, while others have expressed concerns about battery life and fan control. A few users also desire a more intuitive scheduling interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 750 Showing 14,981-15,000 of 16,029 reviews
  • Rated 4 out of 5 stars

    Works Great & Easy Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one to help monitor my home while away at work & on vacation. It works wonderfully & was very easy to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Control wirelessly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such a good thermostat. Initially you have to take some time setting temps for a few weeks and then it consistently starts to keep the temp correctly at the appropriate times based on your comfort level. I'm buying these for a bunch of people. The gift that keeps on giving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the nest products! Thank goodness I was able to purchase this one as my old one died on me. Only bad thing…for the cost …I only needed it for heat and not heat/ac

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best looking thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install, just works. looks very attractive. Cons: does not have external temperature sensors like ecobee.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not compatible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest makes it too hard to determine compatability ahead of time. Unfortunately, my thermostat could not be replaced with Nest. Returned for full refund.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brilliantly designed thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This exceptional thermostat has been great in the house. Learns very quickly and no headache of having to program. Yet you still can if you want. Knows when we’re home, when we’re not, when we’re sleeping, etc. Possibly that sounds intrusive but really is a money saver.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t used yet but pleased with purchase value. Good customer service by manager - was what we were looking for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good and saves money over time

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a while it finds your habits and then it using a feature eco and it saves you big time money. When you leave or not around the house it conserves the energy it uses when your not around. And you can set it to certain temperature when you are home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love our Nest thermostat

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great tool to have to keep your energy bills down. It is so customize obal you can set it and then forget it. Works well with the Google home app and you get reports monthly about your usage. Also reminds you to change your air filter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Thermostat!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 2nd Nest I have for the other side of the house and they are the best smart home additon for anyone. The learning feature makes life that much easier as the temperature changes I make during the entire day are made automatically. They work great with the Xfinity home app as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked one up after reading reviews on line. works Well and I was able to get a $100 rebate from my utility company.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No matter what they say it needs a common wire

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    *****do not buy the Nest Thermostats if you need a common wire and have multiple zones. They will die in a year. I spent $1800 in Nest Products and was mislead to believe that the Thermostats work without a common wire. Worst part Google/Nest doesn’t care and won’t make accommodations. Highly disappointed*****

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Greatitalo,

      Thanks for sharing your review of Nest Learning Thermostat. We’re sorry to hear you encountered such a difficulty with your Nest thermostat.

      Though Nest Learning Thermostat would generally work without a common(C) wire, some systems such as the ones that can’t deliver enough power, gas valves, and zone or relay panels require a common(C) wire to work with Nest thermostats. You would need to contact a local pro for C wire installation.

      If you're willing to give us another opportunity to work with you to help out with the issue, we'd be happy to do our best to assist. You can get in touch with us here: https://support.google.com/googlenest/contactflow Nest

  • Rated 3 out of 5 stars

    Item was returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was returned because it was determined that additional wiring would be required in our house. This additional wiring would have been too difficult

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great addition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works, well, little difficulty installing. Did it myself and would not work. Contacted NEST and they stated to hire an electrician which I did. Problem was NEST needs a little more power than my old thermostat. Good thing was that NEST is reimbursing my $132.00 that I paid the electrician.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works with alexa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wifi connectivity is unreliable, if we haven't adjusted the temperature for a few days the nest thermostat loses wifi connectivity then I have to touch the nest, I go to settings and it automatically reconnects. It doesn't learn, it seems to be guessing at what we want, we turn nest to 76deg and it gets to temperature and resets to eco 71 degs. Nest works marginally better than the thermostat that it replaced. Knowing what I know now I would not buy it again.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average But Attractive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As indicated this is just an average but expensive thermostat (after the $50. price drop).

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this thermostat based on reviews. Disappointed that there was not enough detail on the product page regarding compatibility. After effort to install, ultimately not compatible with our home though we did as much research as possible. The app for install simply states not compatible, but doesn’t give the reason why although we have a compatible system.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    great thermastat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    think its great so far learning how to use it but I think it will save money on my heating and cooling

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice looking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice looking but not touch screen. I also have the ecobee and I like that’s it’s touch screen

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't play nice with Dual Source Systems

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this thermostat to control a dual source heating. It was not able to control the heating/cooling units correctly. I had it professionally installed to ensure there were no issues. After four separate attempts to configure it, we decided to purchase a Honeywell thermostat instead

    No, I would not recommend this to a friend