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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 16029 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers find value in the Nest Learning Smart Wifi Thermostat's ease of use, overall performance, and remote control capabilities. Many appreciate the straightforward installation process and elegant design. However, some customers have reported compatibility issues with certain systems, while others have expressed concerns about battery life and fan control. A few users also desire a more intuitive scheduling interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 752 Showing 15,021-15,040 of 16,029 reviews
  • Rated 1 out of 5 stars

    Construction required

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item can not be used /retrofit if you have an older thermostat. Wiring must be added which requires construction. It was suggested be the utility company but was not explained prior to purchase.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, thanks for sharing your feedback. We’re sorry to learn that Nest Learning Thermostat didn’t work with your old wiring setup.

      The Nest Learning Thermostat works with 95% of 24V heating and cooling systems, including gas, electric, forced air, heat pump, in-floor radiant, oil, hot water, solar, and geothermal. For dual fuel type systems, professional installation is recommended since their wiring and setup can be complicated.

      If you haven’t yet, we suggest using our online compatibility checker to ensure that your heating and cooling system is compatible with the Nest Learning Thermostat. You can check it here: https://store.google.com/us/widget/compatibility/thermostat

      Our support team is always here to help you. If you want us to take a closer look at your system, feel free to contact us here: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Pretty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation and setup Easy to use Aesthetically fit.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Always coming home to a comfortable home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being able to come home to a comfortable home vs trying to cool down the place last minute is great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My second unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product as always, some issue in the beginning due to connectivity it was able to resolve them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Saving money daily

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup, no issues! Can monitor energy usage whenever and works with orher wireless products

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    expensive; maybe not worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to return this since it is expensive and I am not sure the learning feature is worth it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great energy control system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our son gave us a Nest Thermostat for Christmas that we installed on downstairs level. It was such an awesome change in the ability to control the AC/heating system that we purchased a second unit for upstairs. Anyone who hates paying utility bills should purchase one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great start to smart home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thermostat is very easy to install and operate. A great first step in building a smart home

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nest is for the birds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This nest learning device has continuously turned the ac level to 78 every day at the same time,3pm. We have it set to 75. Have all the app and device settings that are associated with eco or scheduling. Wont buy another.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great gadget

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this... controlling from the phone is more a novelty than anything but I imagine as I continue adding automation to the house it's potential will really show... my only complaint is the temperature is off slightly when compared to a mercury thermometer

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    GOOGLE should just stick with WEB BROWSING

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BUY an ECOBEE. Avoid the Nest. Yes, it looks great and the idea of this seems amazing, however, it cannot even do the main thing you buy it to do. Worked for sometime and then BOOM. Try cooling my home and then put on 2+ hour delays and never meets the target temp. and then just runs and runs pushing cool air through the vent jacking up my bills. Just got a tune up on all HVAC and furnace equipment and called the support contact at Google and WHAT A JOKE. That experience took hours of troubleshooting and then was told it was my HVAC and they weren't going to replace it. Even though the specialist that came out said the thermostat display was the cause. DITCH the NEST and got a ECOBEE.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Tyler, we appreciate you for taking the time to let us know of your issues with using the Nest Learning Thermostat. It’s unfortunate to learn of your poor experience with its performance and we’re sorry for falling short of your support needs.

      Time to temperature is a thermostat feature that shows how long it would take to reach your target temperature. It will calculate how long the system would take to cool down your home. If there’s a significant delay, we may need to have a closer look to isolate the issue.

      Your feedback helps us improve how we provide users with better support and services. If you’re willing to work with us again, we’d be happy to guide you with further troubleshooting and help improve your experience here: https://support.google.com/googlenest/gethelp Nest

  • Rated 3 out of 5 stars

    It is a very good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I remmomend you to buy this product as long as you have full covered wifi for your home. It may not get signal when you really need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The NEST is really easy to set up and get started with. The app is really helpful in saving energy and you can monitor your energy use. I think the best part is even if you leave you can log into your app and place the NEST into AWAY mode which allows energy savings.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient. We were able to install it quickly. Hopefully the profits will start to roll in.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Luv temp controlet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luv telling Alexa to control my hallway thermostat & how cold or hot & other devices I didn't knw

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent thermostats. Nice feature to have if you have google ecosystem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So amazing!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad we got the nursing staff! It has been the best thing ever! Being able to control everything from my phone, all of the Homeaway settings, and the energy saving is totally worth it! Get it!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Complete garbage

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two for an invested cost of over $500 online sale from Best Buy Black Friday 2018. Installed and it worked like a charm for about 6 months. Then it kept disconnecting from WIFI and only able to work manually. Then it quit altogether. Best Buy total home services simply opened the second I hadn’t opened yet and replaced it three months ago. They couldn’t get it to work either. Worked ok for three months and when we needed the air to work, it started blowing heat. Followed all the instructions found online and nothing worked. Had our heat and ac guy show up today and he checked everything and reinstalled our 15 year old old thermostat and all is fine and working. Complete waste of money. Bought hoping to save and I can go back to moving the thermostat on my own every day.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The nest keeps learning my varied schedule and keeps the temp right where I need it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Intuitive to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, and intuitive to use. Learns your behavior and saved you money!

    I would recommend this to a friend