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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 16029 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers find value in the Nest Learning Smart Wifi Thermostat's ease of use, overall performance, and remote control capabilities. Many appreciate the straightforward installation process and elegant design. However, some customers have reported compatibility issues with certain systems, while others have expressed concerns about battery life and fan control. A few users also desire a more intuitive scheduling interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 753 Showing 15,041-15,060 of 16,029 reviews
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I like the Nest. Being able to control it on my phone is the biggest plus.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Stable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was reasonable. Design was sleek. You are install it and forget about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best thermostat out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace my gen 1 nest after it stopped working and this gen 3 version is way slimmer. Love the face that I have it integrated in SmartThings albeit through 3rd party software but it can operate independently of that as well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Review

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good but it does not work pretty well. Not that good for the price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Starting from installation, I had numerous problems. The link that came with product as instructions solved nothing. When I clicked, it said Nest is Google now. No instructions. I did youtube search to figure the installation. After I completed the install, instructions started to fly in to my email. I noticed, every two to three days, the device was getting off-line. My wifi and thermostat are about 20 feet away and are in line of sight. The thermostat learns the owner's pattern of temp setting and copies it. I was gone out of the country a few days ago when it again went off line. I was unable to change the temp remotely. I press for help on my phone and sent them three messages asking for help. They never responded even days later. Unfortunately I was out of range to return the device back to Best Buy or I would have returned. I have it now for a month, its useless device. I had programable thermostat before this which I think is better than this. A good programable thermostat costs $70 and I had paid $316 for this including tax.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    James/Barbara

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very difficult to install and very difficult to program, otherwise a good idea

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi WheatRidge, thanks for reaching out. We’re sorry to hear that your experience with Nest Learning Thermostat has been less than ideal. We value your feedback, as we’re always working to improve our products and services. If you have any questions, feel free to contact our support team here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Worth the money!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was unsure at first since it’s so much more expensive than regular thermostats. But it’s so cool how you can track how much energy you used and how you can change the temperature of your house all from your cell phone no matter where you are!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the way I can lay in the bed and turn the unit on.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for my apartment and easy to use. Also works with my Google home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks amazing.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the basic version thermostat. Decided 5o upgrade to this one. Really happy with the purchase. The built, and the looks both are amazing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s great

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Nest thermometer! I have had it for over 1 year but lately at night when we turn it to 68 degrees it will go up to 72 degree at night while we sleep and we don’t understand why it does that! Other then the product doing that on got this product for a great price and the Best Buy team did a great job exampling everything to me!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    kats thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No sense purchasing, this is my second nest, 2 different ones and best buy was not able to install neither very disappointed. I was looking forward in the energy conservation and capabilities of temperature control.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to install and setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to install for myself. Set up was also a breeze with their app.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    very convenient, just takes lil time to learn it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very convenient , just takes lil time to learn all the functions and modes

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't work with all units

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    unfortunately this nest did not work with my AC unit after a couple of hours of tech people working on it and contacting Google/Nest tech support. Was hoping to use it, but I guess not

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there MatthewP, thanks for sharing your concern with us. We're sorry to hear that your cooling system didn't work with the Nest Learning Thermostat. We recommend using the Compatibility Checker tool on our support page to verify if your system is compatible or not using this link: https://store.google.com/us/widget/compatibility/thermostat

      We also recommend contacting a Nest Pro in your area to see if your system can be made compatible with the Nest Learning Thermostat. To learn more about Nest Pro certified partners, check out this link: https://support.google.com/googlenest/answer/9850152

      Additionally, we'd be happy to assist you with your questions by reaching out to us here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    LOVE THIS THING

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I set this up in my house about a month or so ago. And as of now, my electric bill was 130ish a month, is now 80s. I set up the calendar it offers, so now it comes on at certain times and only set to certain temps. This saves money, hands down.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had issues in the beginning since my wiring wasn't right but works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Money Saver!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally talked the wife into getting this. Have had it for one month and already seeing the benefits. Very easy to set up and manage via smartphone. Automatically saves energy while we're out of the house. Looking forward to seeing the long term benefits.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Tech that needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech that needs to be advertised better It does not work with every system

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good tstat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to be able to control temps remotely. A little pricey but worth it.

    I would recommend this to a friend