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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 16029 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers find value in the Nest Learning Smart Wifi Thermostat's ease of use, overall performance, and remote control capabilities. Many appreciate the straightforward installation process and elegant design. However, some customers have reported compatibility issues with certain systems, while others have expressed concerns about battery life and fan control. A few users also desire a more intuitive scheduling interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 769 Showing 15,361-15,380 of 16,029 reviews
  • Rated 5 out of 5 stars

    Great addition to Smart Home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy. Love controlling thermostat with phone, google Home and Alexa. It is so convenient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this item also you can control it with Alexa this is a great product and really enjoy it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    GOOGLE proprietary.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first two i have needed to be replaced and it Works only with google “surveillance” account and collects all the info at the house it could. As usual GOOGLE way.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the nest is great. We are able to control it from our phone. Its very convenient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. App very user friendly. Will learn your patterns at home to save on energy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Does not work in my home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is frustrating after 1 year of sending emails to Nest they still have not fixed the issue of being able to use when you have 1234 wire combinations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must buy for all home owners! The nest is by far one of the best purchases you can make for your home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest 3rd Gen Thermostat :)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is way better than the first and easier to read as well. Super happy with purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Didnt work for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The thermostat itself has great features according to other reviews, however it didnt work for my house as it has a proprietary thermostat already installed. Check your system first.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So convenient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this!! So convenient and I can turn it on right before I get home!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing has save me upwards of 200 dollars. I am also getting the security system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest is a great brand and this delivers for sure. Very happy with the app and product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and works great with smart home. Like that it shows usage right from the nest app.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective and bad customer support.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked fine for 6 months, then lost wifi. Going through google nest chat to replace it is a log drawn out affair... each time the chat takes an hour or more. I say each time because they have sent me two replacement units and both are refurbished and have not worked. I would stay away.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Second Nest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a great price for a 3rd. Gen. Needed one for my downstairs, I like the eco feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saves energy and notifies me how much heat or cold air i use. My energy bill has reduced quite a bit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this item. Love that I can set it up on a schedule. Cost and energy efficient!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Hate it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like to give this a negative star if I could. This is the worst product I have purchased in a long time. I have tried to figure out how to operate it and it continues to go back to what it thinks I like. I bought it for a cottage and thought it would be great to use when not there in the winter to make sure the furnance is working, yet it continues to change the temp during the day and night to what it thinks I like, would like to be able to set it at a certain temperature and have it stay till I change it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We loved it especially I like the way Best Buy people helped me to understand this new smart device

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my nest!! I have no clue about electronics and it was super easy to install.

    I would recommend this to a friend