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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 16029 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers find value in the Nest Learning Smart Wifi Thermostat's ease of use, overall performance, and remote control capabilities. Many appreciate the straightforward installation process and elegant design. However, some customers have reported compatibility issues with certain systems, while others have expressed concerns about battery life and fan control. A few users also desire a more intuitive scheduling interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 770 Showing 15,381-15,400 of 16,029 reviews
  • Rated 5 out of 5 stars

    Perfect thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thermostat. It’s sleek design almost makes my thermostat look like artwork!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Smart Thermostat!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We also purchased the next model down, but the features on this one are so much better!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Keeps delaying my heater and ac very unhappy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. But keeps delaying my heater and ac. Very unhappy. Going to return it and try another smart thermostat

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thermostat and being able to control it through my phone. Always reliable

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    was good while it lasted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the first year i used it was flawless, it sat in storage for the 2nd year and now i recently purchased a home and decided to connect it to our system, the spin will stopped spinning as i assume the grease dried up and my new ac unit would go on and off multiple times when activated it, i ended up switching to my old thermostat that came with the home and everything is back to normal. I called nest and they could not help me so if you want a thermostat that last a year this is for you, otherwise i would stay away.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear you've experienced issues with your Nest after installing this in your new home, and we'll be happy to look into this further with you if you can reach out to us through one of our social media channels.

      Nest.com/help Nest

  • Rated 5 out of 5 stars

    Money saved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has already saved money compared to last month's power bill. Should pay for itself in a year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Integrates seemlessly with google home. My first step for home automation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Initial review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am loving it! I purchased the stainless to go with my items at the house, I love it, the wife loves it and the in laws are asking about. I live in Florida so ac is a must and always running, The thermostat before would always be off by a degree or 2 and can always hear the fan constantly running and the house to me would cool properly, Ive had to keep it down to around 73. That spiked our bill a lot during the summer months. Installation was a breeze, that website worked perfectly for it because you tell it what wires are hooked on your previous thermostat and it tells you where to connect them. Its a breeze and its awesome it comes with the tiny flathead as I didn't need to go out to buy one. You wont need it after that but its a nice tool to keep. Setup was cake and connected to wifi right away, downloaded app to iphone and can control it through my phone! The initial set up the thermostat takes a moment too cool since it is in its learning phase, but I could really tell the difference right away! I can keep the thermostat around 75,76 and its cooler than its ever been! I can already see saving money on a monthly basis, also check with your local power company to see if they can give some sort of break or discount, itll vary from area. I will follow up when I have owned it longer. So far I am in love! For the price, eventually I see it paying itself off and saving money! I mounted the unit to the wall and I patched and painted the wall so it looks clean, if you don't have the ability to do so, there is a cover you can mount that comes with the unit to hide any holes for a clean look

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest is a great product. Quirks with Amazon Echo. Love that it learns your habits

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not so great or Smart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the item and was never told anything about a certain amount of wires that it needed and that it waas not compatible with my unit. After hiring 4 different people who did not know what they were doing all screwed up my units core wiring i decided to return it. I purchased an ecobee4 and whent trough another couple of installers who made things worse i found one who had to fix all the previous handlers mistakes and ended up paying 700.00 to have the new Ecobee4 installed. So, i am not to happy after all that!

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're very sorry to hear of this experience you had with the Nest Thermostat and getting it set up with your current system. We do have a compatibility checker that can be used to determine if your current system is compatible with the Nest Thermostat: https://nest.com/works/#works Nest

  • Rated 5 out of 5 stars

    Decent price, saves in the long run

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely saves money in the long run compared to smart hours or comparable services

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Nest thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very disappointed that I had to return this item. The Geek Squad tried to install this but was unable to do so resulting in my AC not working. Had to get an emergency HVAC tech to rectify problem. Cost of Nest was returned as well as fee paid to Geek Squad, and fee for emergency service to restart AC was paid by Best Buy.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Dell, thanks for letting us know about it. We are sorry to hear that Nest Learning Thermostat didn’t work with your HVAC system, and had to return it.

      We appreciate your feedback as we're always looking for ways to improve our products and services. If you have any questions, feel free to contact our support team here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thermostat been waiting forever for it to go sale for a reasonable price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for leaving the house and returning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it lights up when you enter the room, esp. at night. Very easy to change settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't installed yet but have seen its capabilities at family homes. Great convenient product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope to save some money using this highly rated thermostat. Got at a good price from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to set up and install to replace my old thermostat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    By far great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The nest was our best investment and love the technology of turn on from home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recomended for any household! Love that it keeps track of previous tempuatures

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best thermostat!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it- it remembers when I changed the temperature and does it automatically!!

    I would recommend this to a friend