4th of July Appliances Sale.Free delivery. Ends 7/8. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.7 out of 5 stars with 16029 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers find value in the Nest Learning Smart Wifi Thermostat's ease of use, overall performance, and remote control capabilities. Many appreciate the straightforward installation process and elegant design. However, some customers have reported compatibility issues with certain systems, while others have expressed concerns about battery life and fan control. A few users also desire a more intuitive scheduling interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 771 Showing 15,401-15,420 of 16,029 reviews
  • Rated 5 out of 5 stars

    The perfect item

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thermostat is the best improvement to any house if you looking to improve your ac system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an old home and had some wiring questions. Nest was quick to respond to my questions.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very difficult to install with 2 zone hvac

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told item was easy to install. Not the case. I have a 2 zone HVAC system. Current thermostats are battery operated. There was no power going to these thermostat therefore I could not use them. The Best Buy employees are not fully knowledgable in this product.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, ThomasP. We appreciate your feedback on the Nest Learning Thermostat. We're sorry to hear about your experience with the installation. Nest thermostats are usually compatible with zoned systems that use multiple thermostats, including zoned systems with dampers. However, some zoned systems that require thermostat damper control aren’t compatible with Nest thermostats, while other zoned systems may need a C or common wire, or the Nest Power Connector, to be compatible. That said, we’d like to investigate why the thermostat is behaving differently. Please visit us anytime so we can guide you with checking compatibility all the way through setup and installation, here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Convenient

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to control heat/air in the home and to be able to do the same when away from home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to Use

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was very easy .. also the mobile app gives multiple options to manage schedule

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had it for a few months now and I can say that my Bill's have gone down.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Way overrated! Not worth the money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as far as turning on or off but will drive you crazy when automatically adjusting Temps. Gets way too hot or way too cold. We are keeping it off so we might as well just not have it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like our Nest and the convenience it provides. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fully integrates with existing network of Nest devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very cool

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. I have it hooked up with my ADT Pulse! I can see on my adt app or the nest app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THe Best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trust me it will pay itself on the long run believe me if you like saving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Thermostat for a home owner

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it and can’t live without it. The Nest helps me save so much electricity.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Faulty thermostat

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 thermostats one would not connect to the Wi-Fi

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, TarunjitS. Thanks for leaving feedback about the Nest Learning Thermostat. We’re sorry to hear about your experience with one of the two units. You may want to check for any wireless interference that can affect the connectivity of your thermostat. We also recommend checking your Wi-Fi network to see if your bandwidth is congested, which may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. If your other thermostat is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.

      We’d like to investigate for other reasons why the other thermostat is behaving differently. Please contact us whenever you have time here: https://support.google.com/googlenest/gethelp Nest

  • Rated 2 out of 5 stars

    Nice nest but no rebate

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product itself was nice but I wasn’t happy that they offered a rebate of upto $250 that was expired. The reason why I bought it was because of the rebate

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear you were unable to claim a rebate. Most rebates are offered directly through your energy provider, so we'd suggest reaching out to them for more details. Details here: https://nest.com/rebates-and-rewards/ Nest

  • Rated 5 out of 5 stars

    Saved me so much on my electricity

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking back at last years bills. I have saved hundreds of dollars.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works ok, takes a long time to learn

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took several weeks for the stat to stop overheating the house by several degrees

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer Beware Poor Customer support

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buyer Beware, after Firmware update Device stopped connecting to the network, Followed all the instruction even attempted to get a hold of Next Zero support. device were bought in July of 2022 have just submitted my warranty lets see if they respond their customer support is sorely lacking

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Speab10307. Thanks for sharing your feedback on the Nest Learning Thermostat. It’s unfortunate to hear of your experience with the connectivity, and that we’ve fallen short on your support needs. We appreciate all your efforts to make it work. And we’re sorry for the inconvenience this has caused you. We understand you have submitted a warranty claim for this reason. But it may be easier to contact us anytime so we can provide you with real-time services and assistance, here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Like it so far

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like how the nest thermostat knows if you are home or away to save on energy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the nest thermostat and luke the idea that i can control it with my alexa

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth the money. I love it. Expensive but my electric bill has gone down.

    I would recommend this to a friend