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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 16029 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers find value in the Nest Learning Smart Wifi Thermostat's ease of use, overall performance, and remote control capabilities. Many appreciate the straightforward installation process and elegant design. However, some customers have reported compatibility issues with certain systems, while others have expressed concerns about battery life and fan control. A few users also desire a more intuitive scheduling interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 772 Showing 15,421-15,440 of 16,029 reviews
  • Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thermostat is great at learning schedules and gives detailed summaries on energy usage

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Incompatible with system and poor support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent 6 hours with support trying to get this to work. The first person I spoke to asked what my heating and cooling systems were and I told him, giving him exact model numbers. Then we spent several hours trying to troubleshoot before I got disconnected. After reconnecting I had to start all over again and once again got disconnected a couple hours in. The problem is my heating and cooling system are separate. I have an older gas fired forced hot water system. A few years ago I had central AC installed with a blower. Every time I hooked up the Nest my AC kicked on and wouldn't stop. I even tried the C terminal (common) and it still wouldn't work correctly. Finally the third person I spoke to told me my blower wasn't compatible and it was a known issue. I could've saved 6 hours of my day if the first tech would've told me that. Instead I wasted all that time on a fruitless effort trying to make it work. My blower is Goodman AVPTCXX14XX. The tech told me they've discovered problems with AVPTC and MBVC blowers. And this is NOT listed in their incompatible systems page which is here: https://nest.com/support/article/Incompatible-systems Double check on nest.com and talk to a chat person before buying this.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the nest so far. Very convenient, and has more than paid itself off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No more turning the heat up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been waiting to get this so I can fully control from the family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great rice maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my rice cooker. It cooks the rice well never over cooks and keeps it warm.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    App is Not user friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a pretty neat idea and it works great on my fiancé’s phone but when trying to add my phone it is not working. May be great for someone more tech savvy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    “Eco” freak

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing has a dozen preset settings to be more economically efficient, it’s a little annoying. Even after adjusting all the settings it continues to change the temperature without notice. I still kept it to impress all my friends with my boujie thermostat.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there! Thank you for sharing your experience with the Nest Learning Thermostat. We appreciate your feedback and understand that while the preset settings for energy efficiency might not align perfectly with everyone's preferences, they are designed to optimize energy use and comfort. It's important to note that your device is designed to learn your habits and preferences over time, and it may take some time for it to adjust to your specific usage patterns. Our support team is available to help you, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    MUST BUY FOR HOUSE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NEST PRODUCTS ARE THE BEST , THE INTEGRATION WITH THE APP IS PERFECT !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My third Nest thermostat, love the technology and the impact on our energy costs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a nice feature that as u walk by it it turns on so u can see the temp

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love it

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it, I don't know how can I live without it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    modern

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im still learning all the amazing features of this sweet upgrade. Enjoy!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Motion sensor picks up large dogs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The learning function does not work if you have large dogs that are home when you are not. But Best Buy let us return with out any issue once the store made us aware.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great thermostat for any home/business. It know when I am home and when I am away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NEST Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thermostat is great. The customer service is great at NEST.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart home addition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was super easy and it practically paid for itself within two months!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY THIS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your better off with a standard thermostat. This stupid thing makes my house too cold or too hot. I set the heating to 67 degrees, it won’t turn on until 65 degrees (its freaking cold) then when it finally turns on it heats to 69 degrees (Waaay too freaking hot to sleep it wakes us up) so I’m constantly turning the temperature up and down when it’s supposed to be doing it for you. It sucks dont buy it, I’ve had this too long to return it. Now I’m stuck with this expensive p0s thermostat.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The nest has a simple user interface and works really well with the google home.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nest

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    that's the second time this device stop working. we had issues with it changing temperatures in the middle of the night.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Oh no! Sorry if your device stopped working. Your comfort is our priority and we’re here to help.

      You may try to plug the thermostat display into wall power using a Micro-USB cable for 30 minutes and let it boot.

      Nest Learning Thermostat comes with a 2-year limited manufacturer warranty. If the thermostat fails to work, please get in touch with us so we can further examine the issue and do our best to help you out by visiting: https://support.google.com/googlenest/contactflow Nest

  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a learning thermostat that will help you to save money. Thank

    I would recommend this to a friend